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Portal Palace Hotel

3.0 star property

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Photo gallery for Portal Palace Hotel

A hotel room with four beds arranged in a row, a wooden headboard, a small bedside table, and a door leading to a bathroom.
Restaurant
A tall building with a modern design, featuring large windows and a red accent on the facade.
Reception
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Bar

Explore the area

View in a map
Av. Itaguaçu, 618, Aparecida, SP, 12570-000
  • Place, Basilica of the National Shrine of Our Lady of Aparecida
    ‪11 min walk‬
  • Place, Aparecida Walkway
    ‪11 min walk‬
  • Place, Aparecida Market
    ‪13 min walk‬

Room options

View all photos for Standard Double Room

Standard Double Room | Free WiFi, bed sheets, wheelchair access

Standard Double Room

8.6 out of 10
Excellent
(4 reviews)
  • 10000 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

Standard Triple Room | Free WiFi, bed sheets, wheelchair access

Standard Triple Room

7.4 out of 10
Good
(3 reviews)
  • 10000 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Quadruple Room

Standard Quadruple Room | Free WiFi, bed sheets, wheelchair access

Standard Quadruple Room

  • 10000 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

Similar properties

Reception
Pousada Parada Da Fe
Aparecida
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.4 out of 5, Excellent, 137 reviews
The price is €25
includes taxes & fees
30 Jun - 1 Jul
Pousada Parada Da Fe

About this property

Portal Palace Hotel

A restaurant, a bar/lounge and self parking are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour front desk. Housekeeping is available on request.
Portal Palace Hotel offers 50 air-conditioned accommodations with a hairdryer and a ceiling fan. 32-inch LED televisions come with digital channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

During your stay at Portal Palace Hotel, you're just a quick walk from Basilica of the National Shrine of Our Lady of Aparecida. Enjoy features like free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Amenities include a lift
  • Steps from Vale do Paraíba and 7 minutes on foot from Basilica of the National Shrine of Our Lady of Aparecida
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

For a fee, parking is available.

This 3-star Aparecida hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 9:00 AM.
Portal Palace Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available from 6:00 AM to 8:30 PM; BRL 35 per night; reservations required
  • Uncovered parking on site (BRL 35 per night)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: BRL 35.00 per night
  • Nearby parking fee: BRL 35.00 per night (328 ft away; open 6:00 AM to 8:30 PM)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.

Property is also known as

Portal Palace Hotel Hotel
Portal Palace Hotel Aparecida
Portal Palace Hotel Hotel Aparecida

Portal Palace Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 39 out of 118 reviews
Rating 8 - Good. 31 out of 118 reviews
Rating 6 - Okay. 17 out of 118 reviews
Rating 4 - Poor. 14 out of 118 reviews
Rating 2 - Terrible. 17 out of 118 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Alessandra

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience. Got locked out of the room and had to wait almost an hour to get the locksmith to open the door… Property in need of desperate renovations. Don’t stay there, trust me
Stayed 1 night in Dec 2023
Verified

2/10 Terrible

Luiz roberto

Liked: Property conditions & facilities, room comfort
Nao me mandaram nota ate hj do consumo
Stayed 1 night in Feb 2023
Verified

4/10 Poor

Rafael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Precisava ter chuveirinho nos banheiros.

Não tinha chuveirinho no banheiro, algo que acho bastante anti higiênico. Sem garagem também. Porém, assumo: boa localização.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

ALESSANDRO

Liked: Staff & service, room comfort
Boa estadia. Quarto limpo, porém estavam em reforma
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

A estadia foi curta, a acomodação que ficamos foi ideal, com um belo cafe da manhã de excelência!!!
Stayed 1 night in Nov 2024
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recepção muito boa. Funcionários educados e prestativos. Café da manhã muito bom e com diversidade. Camas confortáveis e chuveiro quente. Falta um estacionamento.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Francielson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar bem legal,limpo e bem recepcionado
Stayed 1 night in Oct 2024
Verified

4/10 Poor

Samara

Disliked: Cleanliness, property conditions & facilities, room comfort
Limpeza horrível. Porta do Box não fecha… diz ter estacionamento e não tem. Mesmo sendo um preço baixo, a limpeza pode ser mto melhor.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendeu as necessidades da minha família
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Gislaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo, tudo muito bom

Ficamos apenas 1 dia, mas tudo que tivemos acesso foi muito bem preparado, quarto limpo e organizado, toalhas cheirosas e muito limpas, camas e travesseiros confortáveis e o chuveiro INCRÍVEL. Os atendentes muito simpáticos e solícitos, o café da manhã muito bem servido e com várias opções. Recomendo muito o hotel, retornado a casa da Mãe, certamente o escolherei para ficar.
Stayed 1 night in Sep 2024
Verified

4/10 Poor

Valdinei

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Razoável, internet ruim não pegava, cama de casal é duas camas de solteiro unidas, no anúncio do hotel diz que tem estacionamento mais não é verdade o estacionamento é o do santuário e é pago.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Ieda M N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foi otima estadia, muito próximo do Santuario. Acomodacoes, refeicao excelentes.
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

Matheus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Deixou a desejar!

Não poderia esperar grande estadia de um hotel de baixo custo, mas tem coisas que não precisam de luxo ou dinheiro para fornecer, como a educação dos atendentes! Fomos muito mal recebidos pelo rapaz da recepção. O hotel não disponibiliza estacionamento (estava na descrição do mesmo). Os lençóis e fronhas estavam sujos quando chegamos, o banheiro também! O box do banheiro não fechava por completo, o que fez molhar todo o banheiro. A ducha é muito boa, não tenho como falar mal. O café da manhã também surpreendeu, básico mas muito bem servido. Conclusão, espero não precisar voltar a me hospedar nele!
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Ricardo

Disliked: Cleanliness, property conditions & facilities
Desapontada, limpeza do quarto e do banheiro muito ruim. Ficamos 3 dias hospedados, nem o básico como repor os papel higiênico fazem, tivemos que pedir na recepção. Ao tomar banho, o banheiro molha todo. Café da manhã razoável
Stayed 3 nights in Jul 2024
Verified

4/10 Poor

Edilson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Telefone nao funciona tentarmos ligar varias vez para hotel nao conseguir / cama e muito ruim / travesseiro tambem era muito ruim / eu e minha esposa nao conseguimos dormir sem falar no barulho a noite toda: Nao recomendo
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Geissiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melhor hotel que já fiquei em Aparecida, quarto com ar condicionado, escuro a noite, chuveiro maravilhoso. Moço da recepcao a noite um amor, super educado e solocito. Cafe da manhã simples mais muito gostoso, café quente. Enfim amei a estadia e voltarei.
Stayed 3 nights in Jul 2024
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Péssimo não recomendo

Atendimento da recepção PÉSSIMO, cuidado pois tentaram me cobrar duas vezes, já havia pago pelo site, não há estacionamento, ar condicionado estragado, ventilador de teto estava a ponto de cair, enfim, horrível, não recomendo.
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
melhor custo beneficio!
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Maricélia

Liked: Staff & service

Preço Justo!

Hotel dentro das espectativas, atendeu a nossa necessidade de uma noite, a vista da Janela é voltada para a Basílica inteira, muito linda! Preço justo!
Stayed 1 night in Jun 2024
Verified

6/10 Okay

vanessa

Liked: Cleanliness, staff & service
O hotel fica enfrente ao Santuário , porém na descrição para que tem estacionamento e não tem , demais café e demais serviços é compatível ao valor cobrado !
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Sirlei

Liked: Cleanliness, staff & service
Disliked: Room comfort

Nota 5

O hotel e bom ,mas não gostamos da cama muito dura e os travesseiros ruim ,o café da manha e gostoso, e um hotel bom mais não volterei mais ...
Stayed 1 night in May 2024
Verified

10/10 Excellent

Luiz H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otimo Custo Beneficio

Foi muito bacana, otimo atendimento, café da manhã bem gostoso
Stayed 1 night in Apr 2024
Verified

2/10 Terrible

Aline

Disliked: Cleanliness, property conditions & facilities, room comfort

Lastimável

Quarto sujo, lençol rasgado, café da manhã com pouquíssimos itens, não tem estacionamento e no anúncio diz que tem, lastimável.
Stayed 2 nights in Apr 2024
Verified

2/10 Terrible

Maurício

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não indico

Razoável péssimo atendimento Péssimo em limpeza Os lençóis mal cabiam na cama Mal arrumado Muito mal organizado Não volto mais
Stayed 1 night in Mar 2024
Verified

2/10 Terrible

Marco Antônio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel péssimo!

Check in: todo feito de forma manual O problema não são os funcionários, o problema é que o hotel não dá a estrutura mínima para praia os funcionários trabalharem. Quando chegamos as toalhas estavam sujas e rasgadas. Pedimos para trocar e não tinha toalhas novas e o funcionário disse que não tinha como sair da recepção pois estava a sozinho.. Os travesseiros estavam com com as fronhas encardidas, chegava a ser nojento. A limpeza do quarto e do banheiro é precária. O chuveiro vaza água pra todos lado. Quando acabei de tomar banho, aparte de fora do box estava alagada. O quarto não tinha cortina. A luz entra forte e bem cedo. Os colchões são horríveis Tem uma obra bem ao lado do hotel, onde noa se respeita as leis. Ele começa a bater e fazer barulho as 6h da manhã. O café da manhã é bem simples e fraco. O hotel informa que possui estacionamento, mas quando chega lá, dizem que não tem e que não podem fazer nada. Não recomendo. Um momento de descanso e lazer vai se transformar em um momento de dor.de.cabeça.
Stayed 2 nights in Mar 2024