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Hotel Caracol Puerto Morelos

3.0 star property

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Photo gallery for Hotel Caracol Puerto Morelos

Junior Studio | Bed sheets
Junior Studio | Bathroom | Shower, towels, soap, shampoo
Balcony
Junior Studio | Bed sheets
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
AV NIÑOS HEROES MZA 5 LT 29 REGION 2, Puerto Morelos, QROO, 77580
  • Place, Ojo de Agua Beach
    ‪3 min walk‬
  • Place, Puerto Morelos Town Square
    ‪5 min walk‬
  • Place, Puerto Morelos Artists’ Cooperative
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Single Room, 1 Single Bed

Standard Single Room, 1 Single Bed | Bed sheets

Standard Single Room, 1 Single Bed

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Bed sheets

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Studio

Junior Studio | Bed sheets

Junior Studio

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 Single Bed

View all photos for Deluxe Room

Deluxe Room | Bed sheets

Deluxe Room

  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed

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About this property

Hotel Caracol Puerto Morelos

This smoke-free hotel features a 24-hour front desk, tour/ticket assistance and free Wi-Fi in public areas. Housekeeping is available on request.
Hotel Caracol Puerto Morelos offers 15 accommodations with air conditioning. Flat-screen televisions come with cable channels. Bathrooms include a shower. Housekeeping is provided on a daily basis.
During your stay at Hotel Caracol Puerto Morelos, you're just a quick walk from Ojo de Agua Beach. Features include free WiFi in public areas.
  • Free Wi-Fi in some public areas
  • Services include tour or ticket assistance
  • Just a 3-minute walk from Ojo de Agua Beach and 4 minutes on foot from Puerto Morelos Town Square
As a guest of Hotel Caracol Puerto Morelos, you'll find a terrace and tour/ticket assistance. Public spaces have free WiFi.

This 3-star Puerto Morelos hotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
Property Registration Number 010-025-001243/2026

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Puerto Caracol

HOTEL CARACOL PUERTO

Caracol Puerto Morelos

Hotel Caracol Puerto Morelos Hotel

Hotel Caracol Puerto Morelos Puerto Morelos

Hotel Caracol Puerto Morelos Hotel Puerto Morelos

Hotel Caracol Puerto Morelos Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 37 out of 65 reviews
Rating 8 - Good. 13 out of 65 reviews
Rating 6 - Okay. 12 out of 65 reviews
Rating 4 - Poor. 1 out of 65 reviews
Rating 2 - Terrible. 2 out of 65 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities
Fully equipped newly renovated two level room with room for 5. Friendly and helpful front desk makes for a great stay right downtown.
Stayed 3 nights in Feb 2026

10/10 Excellent

lin

Liked: Cleanliness, staff & service
Disliked: Amenities
I love this little hotel. It’s great value for money in a great location. The staff is friendly and everything is clean.
Stayed 1 night in Feb 2026

10/10 Excellent

lin

Liked: Cleanliness, staff & service, amenities
Charming, friendly, helpful, spotlessly clean, great location!!!
Stayed 1 night in Feb 2026

10/10 Excellent

Jose, El Paso

Stayed 3 nights in Jan 2026

10/10 Excellent

Johnny

Stayed 1 night in Jan 2026

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Lovely, spotless little hotel with friendly staff and a great price. Not a lot of frills, great location near beach, restaurants, shopping, etc.
Stayed 10 nights in Jan 2026

10/10 Excellent

Dawn

Liked: Cleanliness, amenities, property conditions & facilities
Location, staff efficiency, cute hotel, friendly town
Stayed 2 nights in Jan 2026

2/10 Terrible

Lois

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was bare bones. One sheet on each bed, no blankets at all and it was cool at night. Two.towels provided were not in good shape. No toiletries provided. One roll of toilet paper. Could not close windows as branches of tree growing inside through window. Very very steep stairs and we were booked on third floor and one of us was in their seventies. Definitely not for anyone with mobility issues. Didn't even stay overnight and checked ourselves out and took quite a loss as no refund, we were not comfortable staying there. We are very down to earth people and don't expect a lot but we were very disappointed We booked this hotel as it showed a 8.4 rating and for its location.
Stayed 1 night in Dec 2025

10/10 Excellent

Maurizio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was excellent, location was excellent, accommodations were very good. I would definitely stay here again and highly recommend.
Stayed 1 night in Jan 2026

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rug in the bedroom seemed a little dirty and I wish there were better dead bolts to lock the room, but otherwise this place was great for a brief stay. Not much storage space to hang clothes but our room did have a small fridge. Loved the area around - easy to walk everywhere and very beautiful greenery.
Stayed 1 night in Apr 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Takami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 2 nights in Feb 2025

8/10 Good

Laventrice

Liked: Cleanliness, staff & service, room comfort

Caracol in puerto Morelos

Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk.
Stayed 1 night in Feb 2025

8/10 Good

Lewis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Juan C

Disliked: Staff & service, property conditions & facilities, room comfort

Very disappointed

Very disappointed. I booked this room based on a score 8 (very good) What I am about to describe is the honest truth. I am normally not one to write reviews but this time I had to just to protect others. The room was $ 129 for one night which is far from the cheapest rooms in the area. The pictures on the website were nothing compared to the reality. We reserved 2 Queen beds. The room smelled of mildew. There was a small window with a view of an abandoned patio covered with trash.The mattress and pillows (2) were super hard and uncomfortable. No nightstand to put your belongings on. No closets to put the luggage or clothing in. Not even a cloth hanger to hang my jacket. No coffee maker or amenities. No glasses or cups. No shower soap only a little pouch of shampoo. No washcloths or hand towels, only 2 bath towels.( one per person) no hot water for a shower. I was so upset that I left early in the morning. The only positive remark is that the room was clean, it seemed newly painted. The building was very old and I think the rooms were recently renovated or patched up. I did not see any staff members besides the person on the front desk upon checking in at about 8 pm. I left early in the morning after a disastrous night.
Window in the room
Shower without hot water
View from the window
Bathroom door broken
Stayed 1 night in Jan 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly service. Bed was very firm.
Stayed 7 nights in Dec 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Paulina

nice place, friendely staff
Stayed 7 nights in Oct 2024

8/10 Good

Lynn

Stayed 7 nights in Feb 2024

8/10 Good

Natalia

Stayed 5 nights in Feb 2024

6/10 Okay

Chris

Liked: Staff & service
No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it.
Stayed 14 nights in Jan 2024

6/10 Okay

duncan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a small well located hotel with like 2 star accommodations. We rented a "2 bedroom suite" that had two beds in a loft area and one single in the living room. There was only one lousy chair in the living room. Nowhere to sit. No table, nothing. The kitchen was fine and the bathroom was OK. Internet was horrible. Not a deal at this price point. Look elsewhere
Stayed 3 nights in Jan 2024

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities, room comfort

Good place to stay

Nice and easy place to sleep for a night. Great cafes across the street and close to everything.
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023

10/10 Excellent

Xiaoping, Beijing

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It has everything we expected. We checked in at midnight and checked out early in the morning. The young receptionist at the front desk was very friendly and helpful. We appreciate his friendliness and patience. The rooms are very clean.
Stayed 1 night in Jul 2023