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Hotel Paradise Suites

3.5 star property

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Exterior
Exterior
20 Tox Master (1 King) | 1 bedroom, laptop workspace, blackout curtains, iron/ironing board
20 Tox Master (1 King) | 1 bedroom, laptop workspace, blackout curtains, iron/ironing board
Hot stone massages, deep-tissue massages, Swedish massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Gym
  • Kitchen

Explore the area

View in a map
Carlos Lazo 14, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪2 min walk‬
  • Place, North Beach
    ‪5 min walk‬
  • Place, Isla Mujeres Ferry Terminal
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪71 min drive‬

Room options

View all photos for 01 Imox Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

01 Imox Jr (1 King)

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 02 Akbal Jr (2 Queen)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

02 Akbal Jr (2 Queen)

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for 03 Zama Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

03 Zama Jr (1 King)

7.0 out of 10
Good
(2 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 04 Ixchel Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

04 Ixchel Jr (2 Queens)

10.0 out of 10
Exceptional
(4 reviews)
  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for 05 Alotl Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

05 Alotl Jr (2 Queens)

  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for 06 Litza Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

06 Litza Jr (2 Queens)

  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for 07 Kinish Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

07 Kinish Jr (2 Queens)

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for 08 Itze Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

08 Itze Jr (2 Queens)

  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for 09 Teotl Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

09 Teotl Jr (1 King)

9.6 out of 10
Exceptional
(5 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 10 Nicte Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

10 Nicte Jr (1 King)

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 11 Mixtli Jr (2 Queens)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

11 Mixtli Jr (2 Queens)

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for 12 Balam Jr (1 King)

1 bedroom, laptop workspace, blackout curtains, iron/ironing board

12 Balam Jr (1 King)

9.4 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Paradise Suites

Hotel with free parking, 3-minute walk to North Beach
Along with a 24-hour fitness centre, this hotel has a 24-hour business centre and massage/treatment rooms. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a computer station and a library are on-site. Change of towels is available on request
Hotel Paradise Suites offers 12 air-conditioned accommodations with a hairdryer and an iron/ironing board. Rooms open to balconies or patios. Accommodation at this 3.5-star hotel has kitchenettes with stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

This Isla Mujeres hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. 32-inch flat-screen televisions come with cable channels. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.
Hotel Paradise Suites's great location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features such as free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from North Beach and 8 minutes by car from Shark Beach
  • Cats and dogs welcome free of charge (restrictions apply)
A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. A 24-hour fitness centre, spa services, and a library are also featured at Hotel Paradise Suites. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Isla Mujeres hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Things to do

  • 24-hour gym
  • Art gallery
  • Designer stores
  • Library
  • TV in common areas

Family friendly

  • Dining table
  • In-room kitchenette
  • In-room microwave
  • Living room
  • Mini-fridge
  • Separate bedroom

Conveniences

  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Virtual front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Beach towels
  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • 4 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Communal living room
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Hob
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Restaurant dining guides
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Whatsapp mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Key retrieval, private entrance

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 3 (weight limit: 110 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information and key retrieval information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are recommended to download the property's Whatsapp mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Hotel Paradise Suites Isla Mujeres
Paradise Suites Isla Mujeres
Paradise Suites
Hotel Paradise Suites Hotel
Hotel Paradise Suites Isla Mujeres
Hotel Paradise Suites Hotel Isla Mujeres

Hotel Paradise Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 103 out of 183 reviews
Rating 8 - Good. 41 out of 183 reviews
Rating 6 - Okay. 16 out of 183 reviews
Rating 4 - Poor. 14 out of 183 reviews
Rating 2 - Terrible. 9 out of 183 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Alyson

Liked: Cleanliness, property conditions & facilities
Everything was as expected, great location, large room, pool was small but clean. Our next to last day though the power went out across the island and we were left without power, ac, flushing toilets for nearly 12 hours. We heard from another guest that this was a scheduled outage for a large part of the island. I can understand this is something out of their control however my frustration stems from the lack of communication. We heard about this from another guest. I was able to reach out by text but no additional information was able to be provided. There was no generator, no candles, way to charge our phone or anything provided (it went past dark). If we had been told it would have allowed us to make other arrangements, being our last night we would have moved to the mainland.
Stayed 5 nights in Aug 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint and Cosy

Water never got hot, even after 2 requests to fix it. Ended up in, since it was extremely hot outside, but, hot water sill would have been nice. Excellent location. Close to beach and night life, restraunts, market.
Stayed 5 nights in Aug 2025

10/10 Excellent

Shaza

Liked: Cleanliness, staff & service, property conditions & facilities
So close to the beach and the bed is very comfortable ! Will come back again
Stayed 4 nights in Aug 2025

10/10 Excellent

Lea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a lovely stayed & would definitely stay again if we’re revisiting Isla MUJERES. The location is perfect for the main beach & room are spacious with kitchen.
Stayed 2 nights in Aug 2025

6/10 Okay

Arturo

Travelled with partner
Bed was comfortable. Towels and bed linen were crunchy-sun dried. No restaurant facilities or front desk on site. Okay stay for the excellent location-walking distance to playa norte.
Stayed 4 nights in Aug 2025

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, staff friendly i will stay again!
Stayed 4 nights in Jul 2025

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place close to beautiful beach

This place was a gem.Alex the manager was a pleasure. Room was very clean and spacious . Had everything you needed kitchen with fridge ,microwave,hot plate.dishes ,blender coffee pot. We only used the fridge but everything was there. They even had the big jug of water so you didn’t have to buy any. Beds were comfortable and a/c worked great. Your front patio had a table and chairs plus a sofa.out your back door you had a clothes line to hang up wet clothes. They had a massage hut right outside our door.I had a hour massage with Patrica and would highly recommend . We spent 3 nights and would definitely stay here again. Thanks again Alex was a pleasure meeting you and your staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

Dina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great! Simple accommodations and really close to North Beach. Staff was unbelievable and very helpful. I will definitely stay here again on our next trip!
Stayed 5 nights in Jul 2025

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cons: -Shower not sufficient for women who want to shave. -Shower leaks out onto the floor pretty badly. Have a towel that you can put down. -Grounds could use attention. Put things away and out of sight. Less clutter! Pros : -Appreciated the full length mirror -Appreciate a medium size refrigerator -Beds comfy -Pool for a dip at night -responsive hosts -AC always cold
Stayed 7 nights in Jul 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Maria

Stayed 3 nights in Jul 2025

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great small place

Great inexpensive hotel close to the beach. Older property, but well-maintained. Clean rooms and a comfortable bed. Hot water and again, great location! Also, the pool was super clean.
Stayed 4 nights in Jul 2025

4/10 Poor

Ally

Stayed 2 nights in Jul 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another wonderful stay at paradise suites

We enjoyed our stay at paradise suites, this was our second stay, quiet, clean, comfortable, with nice amenities …. Alex our host was great….
Stayed 6 nights in Jul 2025

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
This is a quiet tucked back property with about 12 suites, very quiet, nice grounds and pool, friendly responsive staff and clean rooms. Very close to Playa Norte beach and less than a 5 minute walk to everything downtown. Would stay again!!
Stayed 6 nights in Jul 2025

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property! Would absolutely stay again. Very unique and authentically Mexican property. Our room was very nice with a built in kitchenette and pleasing decor and furniture. AC worked great and beds were soft. Only a few steps away from playa Norte and many amazing bars and restaurants were connected to the front of the property. Management and staff was very nice and helpful. Our massages from the spa were also amazing! All around great experience.
Stayed 3 nights in Jul 2025

6/10 Okay

Shirley

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the first night I was given the wrong room, two beds instead of 1 king, the second night they upgraded us to an executive room with a king which was great. The hotel has much potential, loved the art around it and location was near the beach but not enough staff keeping up with cleaning rooms and common area, so parts of the garden looked very abandoned and trashy. I heard music through my bathroom window one day and a "male worker" was on his phone watching videos for 2 hours. without proper management this hotel will go under and it's a pity.
Stayed 4 nights in Jul 2025

10/10 Excellent

ANGELIQUE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent close location to North Beach in a quiet safe setting. We loved the black out curtains, air conditioning, water cooler, fridge and excellent property manager, Alex who spoke perfect English and who was so helpful and accommodating.
Stayed 2 nights in Jul 2025

10/10 Excellent

viridiana

Stayed 4 nights in Jun 2025

6/10 Okay

Dina

Travelled with partner
Disliked: Property conditions & facilities
We reserved room 8 and received a text message that we were given room 4 which was closer to the street and noisy. We had specifically reserved a room towards the back of the property. No one at reception the whole time we were there. Coffee pot had no coffee filters. Overall the location is good next to Playa Norte but run down. Pillows were flat and uncomfortable.
Stayed 3 nights in Jul 2025

8/10 Good

Susan

Stayed 7 nights in Jun 2025

10/10 Excellent

lisa m

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Will go back again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our stay at Paradise Suites. We were at another hotel with a beach view, but still elected to move here because of the convenience to Plays Norte and Hidalgo. We also appreciated having more amenities like the kitchenette, which was nice since we stayed a couple weeks. Great shower pressure with hot water was an upgrade for us too! The entire staff was great to work with! Alex was communicative and accommodating. Housekeeping did a great job ensuring clean rooms and fresh towels when we needed them. Grounds crew was always busy maintaining the place and the spa staff were friendly as we came in and out. Also, LOVED the pool. We will be back next year! Thanks Alex and team!
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can I give 10 stars?

I really can't say enough wonderful things about Hotel Paradise Suites! Alex, the manager, is wonderful! Very responsive to questions before and during our stay. The place is lovely, great location, very comfortable. I kind of want to keep it a secret but also wish them great success. We'll definitely be booking again!
Stayed 4 nights in May 2025