Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

VIP Access

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Dates

November 2025

December 2025

On the beach, beach cabanas, sun-loungers, beach umbrellas

Suite (PARADISE CHILL OUT ) | Living area | 42-inch Smart TV with cable channels, TV, toys

6 bars/lounges, 3 poolside bars, swim-up bar, beach bar

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
Breakfast included
Room service

Explore the area

Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580

Place, Arrecife de Puerto Morelos National Park
Place, Petempich Bay
‪6 min drive‬
Place, Puerto Morelos Beach
‪13 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪25 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Suite (Swim Up Paradise)

Very good

43 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room (Paradise)

Wonderful

30 sq m
Sleeps 3
1 King Bed

1 bedroom, premium bedding, down duvets, free minibar

Paradise Suite

Exceptional

50 sq m
Sleeps 2
1 King Bed

Junior Suite (Paradise)

Exceptional

43 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Junior Suite (Swim Up Paradise)

43 sq m
1 bedroom
Sleeps 4
2 Queen Beds

Room, Ocean View (Paradise)

Wonderful

29 sq m
Ocean view
Sleeps 2
1 King Bed

Suite (PARADISE CHILL OUT )

58 sq m
Ocean view
Sleeps 4
1 King Bed

Suite (PARADISE CHILL OUT SWIM UP)

Exceptional

58 sq m
Sleeps 4
1 King Bed

Suite with Sea View

35 sq m
Sea view
Sleeps 2

Suite with internal view

30 sq m
Sleeps 2

Suite with internal view

51 sq m
Sleeps 4

Suite with internal view

51 sq m
Sleeps 4

Suite with internal view

62 sq m
Sleeps 2

Suite with internal view

70 sq m
Sleeps 4

Suite with internal view

65 sq m
Sleeps 4

Suite with internal view

65 sq m
Sleeps 4

Island Oasis Suite

Sleeps 2

King Paradise Room

Sleeps 2

Queen Paradise Room

Sleeps 3

Oceanfront Paradise Studio

Sleeps 2

Oceanfront Chillout Suite

Sleeps 2

Luxury Paradise Suite

Sleeps 2

Ocean Front Suite with Infinity Pool

Sleeps 2

Beachfront Honeymoon Suite

Sleeps 2

Ocean Front Paradise Swim-up Studio

Sleeps 2

Luxury Paradise Swim-up Suite

Sleeps 2

King Paradise Swim-up Suite

Sleeps 2

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3 outdoor pools, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)

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About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

All-inclusive property with 4 restaurants and 4 outdoor pools

Catch some rays at the beach or spend the day relaxing at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers 148 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 6 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Our customers tell us they can't get enough of Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All's great beach location. During your stay, you're just a quick walk from Petempich Bay. Features include free breakfast, free WiFi in public areas and free valet parking.

Free buffet breakfast served daily
Free WiFi
Free valet parking and self-parking
Enjoy international cuisine at The Beach House, one of the property's 4 restaurants and 6 bars/lounges
Take a swim in the 4 outdoor pools
Treat yourself to body wraps, aromatherapy or manicures and pedicures at the spa
Services include free babysitting, a free children's club and a lifeguard on-site
On-site recreation includes a gym, volleyball and yoga classes
Guests have great things to say about the beach and the overall condition of the property
13 minutes by car from Puerto Morelos Town Square and 14 minutes from Puerto Morelos Beach

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a health club and a garden. Self parking and valet parking are free. A complete renovation of Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All was completed in March 2020.

This 5-star Puerto Morelos property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

The Beach House – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Rita's Taco House – This restaurant is located on the beach. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Frank & Lola's – This restaurant only serves dinner. Open daily.

Latino – On-site restaurant. Guests can enjoy drinks at the bar. Open daily.

5 O'Clock Somewhere Bar – On-site bar. Open daily.

Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

Land activities

Fitness facilities

Children's club

Lessons/classes/games

Aerobics

Bartending

Cooking

Dancing

Language

Water fitness

Yoga

Entertainment

On-site entertainment and activities

On-site live performances

Theme parties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
3 poolside bars
4 restaurants
6 bars/lounges
A beach bar
A coffee shop/cafe
A swim-up bar
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Restaurants on site

5 O'Clock Somewhere Bar
Frank & Lola's
Latino
Rita's Taco House
The Beach House

Things to do

4 outdoor pools
Beach volleyball
Beach yoga
Concerts/live shows
Evening entertainment
Fitness classes
Free children's club
Full-service spa
Games
Health club
Karaoke
Playground
Shopping

Family friendly

4 outdoor pools
Baby bath
Baby toys
Changing table
Children's games
Children's toys
Free babysitting
Free children's club
Free rollaway/extra bed
Free supervised activities for children
Grocery/convenience store
High chair
Laundry facilities
Lifeguards on site
Mini-fridge
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

2 meeting rooms

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

6 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
In-room massages
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

Lifeguards
Renovated entire property - March 2020
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Free rollaway/extra bed
Hypo-allergenic bedding
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower/bathtub combination
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

42-inch smart TV with premium cable channels

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Free bottled water
Free stocked minibar
Mini-fridge
Restaurant dining guides
Wet bar

Air conditioning
Connecting rooms available
Desk
Free international calls
Free local calls
Individual decor
Individual furnishings
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Margaritaville Island Reserve Riviera Cancun

Margaritaville Island Reserve Riviera Cancun All Inclusive

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

8.6

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Good

Maira

13 Aug 2025

Liked: Cleanliness, property conditions & facilities

Place was okay.

Stayed 4 nights in Jul 2025

8/10 Good

Leticia I

11 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Quiet and safe

Stayed 4 nights in Jul 2025

10/10 Excellent

David, Seal Beach

Travelled with family

10 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing stay. Strongly recommend it.

Stayed 5 nights in Aug 2025

10/10 Excellent

Gabriel, Seal Beach

Travelled with family and small children

10 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing stay, staff was great. 10/10. People are commenting about the seaweed. Not their fault. They did everything to keep it clean.

Stayed 2 nights in Aug 2025

10/10 Excellent

Nathan C.

6 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best All Inclusive in Cancun! I love everything about Margaritaville. Going back.

Stayed 3 nights in Aug 2025

6/10 Okay

Nicole

5 Aug 2025

Stayed 5 nights in Jul 2025

4/10 Poor

Priya

Travelled with partner

31 Jul 2025

Disliked: Staff & service, amenities

The food was a hit and miss. Rita’s tacos was good but the rest of the restaurants were just ok. One night the food was good but it was served cold. By the time the server came back around it had been 20 minutes so it was no point in replacing. Room service did not have a lot of options. It was hard to get a decent drink there. The only bar with a menu was compass bar and they only gave me a menu on the last couple days of a 7 night trip. Every other time the bartender would give the mocktail menu and I would add a shot to it. When they finally gave the real menu the new bartender said “we don’t have that here” when I showed him a picture of the mocktail menu that they kept giving me. That’s when they gave me the real menu. It seems that they don’t want to give you the menu so they can keep serving the drinks that are easier to make. The points system they had for the mini bar was annoying. You could only use it on beer, soft drinks, and snacks. It was inconvenient having to go to joes merchant shop every time and drop it off to the room The room was clean and easy to get to the bar. There was a lot of stinky seaweed but that’s not the hotels fault. It was easy to get Ubers to and from the hotel.

Stayed 7 nights in Jul 2025

8/10 Good

Suzanne

Travelled with family

30 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was clean and well maintained. Very quiet and did not feel crowded. Staff was AMAZING! Every need met timely and with a smile. Food was OK, all inclusive food is meh anyway, but felt the options were limited and taste was average.

Stayed 5 nights in Jul 2025

2/10 Terrible

Melida

30 Jul 2025

Stayed 4 nights in Jul 2025

10/10 Excellent

Osiris

Travelled with family

29 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The best of this is the staff. All of them are always ready to assist you with kindness and professionalism. I’m ready to go back very soon!

Stayed 3 nights in Jul 2025

8/10 Good

Sayantan

Travelled with partner

24 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was very nice, the Food was excellent at the Italian restaurant. The food at the Latino restaurant was average. The breakfast buffet was really nice. The lunch at the beach house is manageable but the dinner at the beach house restaurant is bad. I gave four star, one star was taken out because of the beach. They really try hard to keep it clean, but no one can swim because of the sargasso. The staff at all over the resort is friendly except at the reception. The staff at the reception tried to sell me an expensive room and they offered immediate check-in, when I declined, they gave rooms to others while I sat. This does not look nice for someone who comes to this resort for the first time. The pools are really nice, there is a kids friendly pool and there is adult pool, the are well maintained and cleaned. People should definitely visit this resort. It is definitely a value for the money I would say better than Hilton next to it.

Stayed 5 nights in Jul 2025

4/10 Poor

Margaretha

Travelled with partner

24 Jul 2025

Liked: Cleanliness

Disliked: Staff & service, amenities

I like how the hotel looks and the clean property

Stayed 5 nights in Jul 2025

10/10 Excellent

Staci, Cutten

17 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had the best time !!

Stayed 5 nights in Jul 2025

10/10 Excellent

Lisa

Travelled with family

16 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our vacation was lovely! The property was clean and well maintained. Sadly it was seaweed season, but the resort was doing their best to try to clean away as much as possible. Event host, Colin was amazing and kept us involved in all resort activities.

Stayed 6 nights in Jul 2025

8/10 Good

Dulce

Travelled with partner

13 Jul 2025

Liked: Cleanliness, staff & service, amenities

hubo muchos detalles que deben cuidar, el teléfoni de la habitación no funcionaba, la bicicleta de smooties que procionan no funcionaba, la lancha para ir al snorkel descompuesta (eso nos dijeron), la verdad som cosas que parecen pequeñas pero en realidad deben cuidar mucho. que pena que nos tocara esa experiencia. al final tambien el chico de la marimba ya no lo dejaron tocar y la estabamos pasando muy bien, todos los huespedes nos molestamos. Cuiden su hotel, aun es muy lindo, pero esos detalles les pueden costar mucho. El personal del hotel muy bien! todos nos trataron excelente!

Stayed 2 nights in Jul 2025

6/10 Okay

Mario, Allen Park

Travelled with family, Travelled with group

13 Jul 2025

Liked: Staff & service, property conditions & facilities

Disliked: Amenities

Peaceful Vibe, Great Service — But Limited Entertainment and So-So Food I recently stayed at Margaritaville Cancun and had a mixed experience. The staff were excellent—friendly, polite, and always helpful. The pools were clean, the drinks were well-made with popular brands, and the overall atmosphere was peaceful and relaxing. The spa and massages were also fantastic. That said, the food was mediocre overall, with the seafood being the standout. Room service had limited, low-quality options. Despite being told to reserve the morning of, dinner reservations were always booked until 8:30 PM. Entertainment was lacking, aside from a nightly live band and one enjoyable beach BBQ with acrobat performers (the highlight of the week). Most activities required pricey excursions. The beach itself was nearly unusable due to nonstop sargassum, which created a constant foul smell—even though staff worked hard to clean it. If you’re looking to unwind by the pool with good drinks in a quiet environment, this could be the spot for you. But if you’re seeking great food, a lively atmosphere, or beach access, you may want to look elsewhere.

Stayed 6 nights in Jul 2025

10/10 Excellent

Oscar

Travelled with family

11 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel , very clean and good service, only issue was the sea weed so wouldn’t recommend you to travel in summer

Stayed 3 nights in Jul 2025

6/10 Okay

Robert

Travelled with family

11 Jul 2025

Liked: Room comfort

Disliked: Property conditions & facilities

Not 5 stars

The place was average, tired decor but perfectly fine. Not 5 stars. Overwhelming disappointment was the stench of sewage all the time and the sea was unusable due to seaweed which is not the hotels fault and indeed they were trying hard to clear it.

Stayed 1 night in Jul 2025

10/10 Excellent

Eddy

Travelled with partner

10 Jul 2025

Liked: Cleanliness, property conditions & facilities

This property is small and offers everything needed. Planning excursions was very easy thru the resort and all the events at they offered were fun and engaging

Stayed 3 nights in Jul 2025

8/10 Good

Rudra Rakshit

5 Jul 2025

Stayed 5 nights in Jun 2025

2/10 Terrible

Kristen

Travelled with partner, Travelled with group

4 Jul 2025

Disliked: Amenities

Day 1 we arrived and were given a tour from a concierge and checked in and was given an opportunity to pick from a romantic dinner or couple massage and then if we don’t use. We get $100 towards our room. Dinner was ok night 1. During the live music I went to the ladies room where the door knob fell off and locked me in the bathroom. For 15 min I banged and screamed for help. It wasn’t till my bf went looking for me and had a woman check the bathrooms did she have to let me out. FYI during this day I got 3 visits and 2 phone calls to pay and pre book a massage for an extra fee. I finally snapped as I felt like I was being harassed. Day 2 we had dinner reservations to the only OTHER restaurant. That is correct. They only have 2 restaurants for dinners. 2 for lunches. And 1 for breakfast. Dinner at Latino was by far the worst food at the report. So bad. Day 3 we took an uber to Puerto Morales for dinner and had an amazing meal. At no time did I get drunk……… All meals have up charges for extra money to have better food. The hotel is a time share selling hotel so come to find out I had to pay for the Taco Party and wasn’t allowed to use the $100 package I was given at the start because I didn’t sit through a time share presentation that I knew nothing about. Don’t forget the bug spray !!! I look like I have the chicken pox from whatever bugs are at the main bar. Bath tubs don’t have hot water. Oh yes and in our suite the door to the bedroom fell off twice!

Stayed 4 nights in Jun 2025

10/10 Excellent

Eva, Spring

Travelled with partner

3 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

It was amazing!! The cleanest hotel we’ve been too in Cancun, this was our 3rd time going to Cancun. The food was also the best. The atmosphere is so calm. Right on the beach and more private than the hotel zone. The staff were great all over from front to the restaurants, the bars, just walking around. I would definitely come again!

Stayed 5 nights in Jun 2025

10/10 Excellent

Billy

1 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couples getaway

The resort was beautiful clean the staff was excellent

Stayed 5 nights in Jun 2025

2/10 Terrible

Jose R, Hialeah

Travelled with family

1 Jul 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Terrible variety of food, animals over the foods, no activities never, no AC en non buffet, hipocresy over claiming. 21/2 star hotel

Stayed 7 nights in Jun 2025

10/10 Excellent

Niclas

1 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Probably one of my favourite resorts. Small and cozy with excellent restaurants and food. Beautiful beach (beware of seaweed season)

Stayed 7 nights in Jun 2025

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

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King Paradise Swim-up Suite

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About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Lessons/classes/games

Entertainment

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services