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Na Balam Hotel

3.0 star property

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Photo gallery for Na Balam Hotel

Aerial view
Building design
Terrace/patio
Outdoor pool, pool umbrellas
Poolside Suite | In-room safe, individually decorated, individually furnished

Reviews

8.4 out of 10
Very good

Popular amenities

  • Restaurant
  • Air-conditioning
  • Bar
  • Housekeeping

Explore the area

View in a map
Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400
  • Place, North Beach
    ‪2 min walk‬
  • Place, Miguel Hidalgo
    ‪5 min walk‬
  • Place, beach near Centro
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪83 min drive‬

Room options

View all photos for Two Bedroom Suite

Two Bedroom Suite | In-room safe, individually decorated, individually furnished

Two Bedroom Suite

  • 104 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Poolside Suite

Poolside Suite | In-room safe, individually decorated, individually furnished

Poolside Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 68 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite with Pool View

Master Suite with Pool View | In-room safe, individually decorated, individually furnished

Master Suite with Pool View

  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Poolside Room

Poolside Room | In-room safe, individually decorated, individually furnished

Poolside Room

8.8 out of 10
Excellent
(34 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Pool View

In-room safe, individually decorated, individually furnished

Room Standard With Pool View

  • Sleeps 4

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About this property

Na Balam Hotel

Guests at this beach hotel will appreciate convenient on-site amenities such as airport transport and complimentary wireless Internet access.
Na Balam Hotel offers 21 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a shower and complimentary toiletries. Housekeeping is offered on a daily basis and hairdryers can be requested.
Recreational amenities at the hotel include an outdoor pool.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Na Balam Hotel. During your stay, you're just a quick walk from North Beach. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • Enjoy Mediterranean cuisine and a beachfront location while dining at Oceanvs
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, multilingual staff and a terrace
  • Steps from North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
  • Airport and ferry terminal shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. An airport shuttle (available on request) and a ferry terminal shuttle are available for a fee. An outdoor pool, a terrace, and multilingual staff are also featured at the family-friendly Na Balam Hotel. The hotel can provide wedding services and tour/ticket assistance.

This 3-star Isla Mujeres hotel is smoke free.

Oceanvs – This beachfront wine bar specialises in Mediterranean cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
  • Ferry terminal shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant

Restaurants on site

  • Oceanvs

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

More

  • 2 floors
  • 7 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 7 AM - 11 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Na Balam Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per stay
  • A tax is imposed by the city: USD 2.05 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (return)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Na Balam Hotel offers transfers from the ferry terminal and airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7 AM - 11 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 003-007-001607/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

balam Hotel

Beach Hotel na balam Isla Mujeres

Beach na balam

Beach na balam Isla Mujeres

Hotel Na Balam Beach

Na Balam Beach Isla Mujeres

Na Balam Hotel Hotel

Na Balam Hotel Isla Mujeres

Na Balam Beach Hotel Villas

Na Balam Hotel Hotel Isla Mujeres

Na Balam Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 373 out of 864 reviews
Rating 8 - Good. 309 out of 864 reviews
Rating 6 - Okay. 105 out of 864 reviews
Rating 4 - Poor. 50 out of 864 reviews
Rating 2 - Terrible. 27 out of 864 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great and rooms spacious
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Glenn

Liked: Cleanliness, amenities, property conditions & facilities
Yes spotless, great scenery, good breakfast, nice beach and beach bed, good service, nice rooms, hot tub amazing
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jodi Renee

Liked: Cleanliness, amenities, property conditions & facilities
Jhoana (front desk manager) was amazing!! She made sure our stay was perfect!! She is so sweet and welcoming!!! The beach beds and the breakfast that is included made our trip a A+++++!!!!
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Cecilie

Liked: Cleanliness, staff & service, amenities
Central. Close to the beach. Good breakfast. Free sunbeds. Good beds.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been our hotel of choice for the past 4 years and we will continue to use their services in the future. Very good service and great hospitality
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding property
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Luana

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are spacious, simple and clean. Rooms could use blackout curtains, it’s kinda inconveniente how light it’s in the night. The location is quiet and safe. Breajafaat has limited options (about 5 egg options or pancake
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities
What a wonderful stay! We decided to spluge a little since Na Balam costs more than the budget hotels we usually frequent. It was worth every penny! Such a cozy little resort with a jungle feel, but you cross the street for your complimentary sumptious breakfast, and right outside the restaurant is the beach! The complimentary beach beds are very comfortable. Beach club servers are there if you need food and beverage, but they are not intrusive. Wanted to mention Melita, who greeted us when we checked in after a horrible travel day. She immediately put us at ease and explained everything that would make our stay enjoyable. After this cool experience, I don't see how we can stay anywhere else in Isla Mujeres!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Great location, beach club was super nice. Free breakfast!
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Jose Villa

Liked: Cleanliness, staff & service, amenities
Great location in playa Norte.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Andrew

great beach access and rooms with lofts
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Bathroom faucet should be changed/updated. Aside from that, perfect in every way. Clean, friendly staff, and the absolute best location
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing and private hotel with friendly staff.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Rick

Proximity to the beautiful beach and town. Staff was very friendly and helpful.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Eve

Liked: Cleanliness, amenities, property conditions & facilities
The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.
Stayed 4 nights in Jun 2025
Verified

8/10 Good

Judith Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Na Balam was a quiet oasis .
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Michele

Loved this property!
Stayed 1 night in Jun 2024
Verified

4/10 Poor

Ivan

Close to beach
Stayed 7 nights in Apr 2025
Verified

10/10 Excellent

Chris Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel the actual property is beautiful has beach access a nice deep shaded pool good breakfast and super cold ac in the rooms
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Valerie J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel

Great little hotel. A few steps from the beach. Included breakfast was a limited menu but adequate. Staff were friendly & helpful. Very enjoyable stay.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities

Great location and laid back vibe

We loved the convenience of belong close to North beach and walking distance to Hidalgo St
Stayed 5 nights in Jan 2024
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and relaxing stay. Nothing was too far away from it and right near the beach.
Stayed 3 nights in Sep 2024
Verified

8/10 Good

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool & jacuzzi! Property was a bit more quiet than others in the area.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Rodney

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and accommodating. I would recommend the property, we will visit again.
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location. Great quiet vibe (compared to the noisy city). Great with sunbeds on the beach and excellent breakfast.
Stayed 5 nights in Feb 2024