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Hotel Serra Nevada

3.5 star property

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Photo gallery for Hotel Serra Nevada

Reception
Front of property
Indoor pool, pool loungers
Fireplace
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Gym
  • Pool
  • 24/7 front desk
  • Room service

Explore the area

View in a map
Av. Osvaldo Aranha, 610, Canela, RS, 95680-000
  • Place, Alpen Park
    ‪4 min drive‬
  • Place, Dreamland Wax Museum
    ‪4 min drive‬
  • Place, Gramado Covered Street
    ‪9 min drive‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪86 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, in-room safe, free WiFi, bed sheets

Deluxe Room

8.6 out of 10
Excellent
(7 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Single Bed

View all photos for Deluxe Single Room

Deluxe Single Room | 1 bedroom, in-room safe, free WiFi, bed sheets

Deluxe Single Room

  • 25 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Duplex Suite

Duplex Suite | Bathroom | Shower, free toiletries, hair dryer, towels

Duplex Suite

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

View all photos for Triple Room Deluxe

1 bedroom, in-room safe, free WiFi, bed sheets

Triple Room Deluxe

  • 25 sq m
  • Sleeps 3

View all photos for Suite

1 bedroom, in-room safe, free WiFi, bed sheets

Suite

  • 35 sq m
  • Sleeps 5

View all photos for Room Deluxe with Air Conditioning

1 bedroom, in-room safe, free WiFi, bed sheets

Room Deluxe with Air Conditioning

  • 25 sq m
  • Sleeps 4

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About this property

Hotel Serra Nevada

Family-friendly hotel with free breakfast and free valet parking
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free buffet breakfast, free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
Hotel Serra Nevada offers 101 accommodations with a safe and a hairdryer. LCD televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Canela hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

An indoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Serra Nevada, you're just a quick walk from Canela Automobile Museum. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute walk from Canela Automobile Museum and a 2-minute drive from Parque Vale Dos Dinossauros
Hotel Serra Nevada offers its guests a kids' pool, an indoor pool, Access to hot tub, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A business centre and meeting rooms are available. A fitness centre, a complimentary children's club, and an arcade/games room are also featured at the family-friendly Hotel Serra Nevada. Self parking and valet parking are free.

This 3.5-star Canela hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
On-site venue – restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for BRL 150.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: BRL 9.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: BRL 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Serra
Hotel Serra Nevada
Hotel Serra Nevada Canela
Serra Hotel
Serra Nevada Canela
Hotel Serra Nevada Canela, Brazil
Hotel Serra Nevada Hotel
Hotel Serra Nevada Canela
Hotel Serra Nevada Hotel Canela

Hotel Serra Nevada Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 188 out of 347 reviews
Rating 8 - Good. 122 out of 347 reviews
Rating 6 - Okay. 26 out of 347 reviews
Rating 4 - Poor. 9 out of 347 reviews
Rating 2 - Terrible. 2 out of 347 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

sharlet

Stayed 5 nights in Nov 2021

4/10 Poor

Luis, Porto Alegre, BRAZIL

Disliked: Cleanliness, property conditions & facilities, room comfort

disappointment!

how could the manager of this hotel, when it was clearly not busy accomodate guests on the most noise room? rooms facing the street, so over main hotel entrance are noise with traffic and music from bars nearby, no air conditioning. wallpaper delamination by humidity on the elevators hall, very bad impression, molt everywhere. when in a the shower be prepared for a weat floor on complete bathroom.

8/10 Good

Kmhoffman22, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

This hotel surpassed my expectations. The hotel and rooms were clean and kept up. The decor in the room was a little dated but clean and included a fridge which was nice. The rooms were a little noisy (you could hear people in the next rooms) but we have found that this is very common in Brazil. Hotels are just different here than they are in the U.S. The front desk staff was very nice, spoke English and willingly gave suggestions and answered any questions we had. The stay included free breakfast which was fruit, breads, juices, coffee, eggs and sandwich fixings (standard Brazilian breakfast). The hotel also has wifi which was great. We were able to surf the internet with no problems, but it was a little slow for FaceTime/skype. The location is very close to downtown Canela and only a 10 minute drive to the waterfalls, also only a 10 minute drive to downtown Gramado. I would stay here again.

6/10 Okay

nel, Santa Fe, NM

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Hotel in Canela, close to Gramado

Although the hotel staff was very friendly and helpful, the lack of air conditioning in the rooms was quite disappointing. In addition, when I noticed that I was paying for the room quite more than the rates shown at the counter, they only said that it was because I had used Expedia. I have been using Expedia for a long time and this has not happened before. Since I speak Portuguese very well - I grew up in Brazil - there was no misunderstanding about what they said. This made me very uncomfortable.

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é maravilhoso, tive uma ótima impressão assim que cheguei. A equipe é muito solícita e simpática, me receberam muito bem oferecendo café e um deles se disponibilizou a fazer um tour pela propriedade, enquanto outro levou as malas até o meu quarto e o manobrista levou o meu carro até o estacionamento. A piscina aquecida e sauna são fantásticas, a localização e arquitetura são incríveis. O único problema que tive foi a cama de casal minúscula e barulhenta, tive que dormir na cama de solteiro pois não coube eu e minha noiva na cama de casal (nos 2 temos cerca de 1,75 e 1,78m). É importante relatar também que o chuveiro demorou cerca de 3 minutos para aquecer, eu me senti incomodado com isso também.
Stayed 1 night in Jun 2025

6/10 Okay

Daniela

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi a segunda vez que fui, café da manha muito bom e variado. Local confortável e boa localização.
Stayed 1 night in May 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Bom !

Hotel um pouco antigo mas boa acomodações, café da manhã de qualidade, em resumo vale o custo benefício !
Stayed 3 nights in Jan 2025

8/10 Good

Rogério

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Piscina com água abaixou do nível. Sauna molhada desligada quando formos usar
Stayed 2 nights in Mar 2025

8/10 Good

Paulo Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

Sabia que o hotel era bom, mas me surpreendi ao chegar lá! Infraestrutura maravilhosa, e atendimento impecável! Com certeza voltarei mais vezes!
Stayed 1 night in Mar 2025

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Raul Angel

Muy buena estadía, Hermosa habitación y desayuno de la mañana. El personal muy atento
Stayed 2 nights in Jan 2025

10/10 Excellent

FERNANDA

Stayed 1 night in Jan 2025

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A estadia em sim muito boa. O único problema é o colchões muitos ruins. Os de solteiro muito duros para as crianças. E o de casal molas barulhenta e bem surradas e a acordar com dores nas costas foi tenso as últimas noites dormimos nos colchões das crianças que ficou menos pior e desconfortáveis por não cabermos nos colchões. Somente isso que atrapalhou um se não fosse isso seria mega excelente.
Stayed 4 nights in Dec 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

William

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel incrível. Excelente atendimento, localização e tudo mais!
Stayed 1 night in Jun 2024

10/10 Excellent

Liliane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Experiência positiva

atendimento super acolhedor, localização ótima e segura. Quarto confortável para 5 pesoas espaçoso, uma vista linda inspiradora.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rosalia

Stayed 1 night in Mar 2024

10/10 Excellent

Erico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

otimo

Stayed 1 night in Feb 2024

8/10 Good

Rubenval

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O Atendimento é muito bom. Local limpo, cheiroso. Vale o custo benefício.
Stayed 2 nights in Jan 2024

10/10 Excellent

Elisangela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Elías

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la atención del personal y el desayuno grandioso. Las camas me fueron incómodas y la limpieza fue muy superficial. Deberían de tener camas más confortables y la limpieza a mejor profunidad.
Stayed 6 nights in Dec 2023

10/10 Excellent

CATIA CRISTINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente instalação e funcionários. Muito bom, é minha segunda vez e vão ter outras
Stayed 4 nights in Dec 2023