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Mercure Newport Hotel

4.0 star property

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Photo gallery for Mercure Newport Hotel

Exterior
Reception
Exterior
Breakfast, lunch and dinner served
Superior Room, 1 Double Bed (Privilege) | Egyptian cotton sheets, premium bedding, Select Comfort beds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk

Explore the area

View in a map
Chartist Tower, Upper Dock Street, Newport, Wales, NP201DW
  • Place, Friars Walk Newport
    ‪3 min walk‬
  • Place, Newport Cathedral
    ‪7 min walk‬
  • Place, Rodney Parade
    ‪9 min walk‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪48 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 1 Double Bed

9.6 out of 10
Exceptional
(37 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Single Beds

8.6 out of 10
Excellent
(7 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed (Privilege)

Egyptian cotton sheets, premium bedding, Select Comfort beds

Superior Room, 1 Double Bed (Privilege)

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Egyptian cotton sheets, premium bedding, Select Comfort beds

Junior Suite, 1 Double Bed with Sofa bed

9.4 out of 10
Exceptional
(9 reviews)
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 1 Double Bed, City View

City view

Standard Double Room, 1 Double Bed, City View

  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 2 Single Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 17 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, Select Comfort beds

Classic Room, 1 Double Bed

9.4 out of 10
Exceptional
(36 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | Egyptian cotton sheets, premium bedding, Select Comfort beds

Standard Room, 1 Double Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

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About this property

Mercure Newport Hotel

Hotel with a restaurant, near Newport Transporter Bridge
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include conference space, dry cleaning and a 24-hour front desk. Housekeeping is available on request.
Mercure Newport Hotel offers 135 accommodations with a safe and coffee/tea makers. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 50-inch Smart televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of Mercure Newport Hotel's great location. During your stay, you're just a quick walk from Friars Walk Newport. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include a front desk safe, 4 meeting rooms and conference space
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 6 minutes by car from Newport Transporter Bridge and 6 minutes from University of Wales-Newport
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 2099 square feet (195 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Mercure Newport Hotel. A complete renovation of Mercure Newport Hotel was completed in February 2022.

This 4-star Newport hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
NP20 Bar & Kitchen – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (GBP 15 per night)

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • NP20 Bar & Kitchen

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,099 square feet of conference space
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1966
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Renovated entire property - February 2022
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.95 per person
  • Nearby parking fee: GBP 15.00 per night(984 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Mercure Newport Hotel Hotel
Mercure Newport Hotel Newport
Mercure Newport Hotel Hotel Newport
Mercure Newport Hotel (Opening April 2020)

Mercure Newport Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 625 out of 917 reviews
Rating 8 - Good. 183 out of 917 reviews
Rating 6 - Okay. 58 out of 917 reviews
Rating 4 - Poor. 27 out of 917 reviews
Rating 2 - Terrible. 24 out of 917 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hotel is amazing but reception a bit poor

We were in Wales for a funeral, quite a few rooms booked in total. I booked and paid for 3 rooms and when we left you charged me for a room saying it was outstanding but you had actually put my son in my brother in laws room who hadn’t paid yet. I had no time to argue as my Uber was waiting.
Stayed 1 night in Aug 2025

10/10 Excellent

Paris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Lovely staff, clean and comfy room. Easy to locate.
Stayed 1 night in Aug 2025

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, amenities
Reception was great, receptionists very kind and helpful.
Stayed 4 nights in Aug 2025

10/10 Excellent

Mark

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Easy to find. Clean. Courteous staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the seamless check in and check out process. I also liked the body, shampoo & hand wash & the perfect nights sleep in the very comfortable bed. I felt safe with the camera in the lift and the scanning of your room card to activate the lift. Sitting in the sun in the roof top bar was wonderful and when I ordered my evening meal it arrived in a short space of time and was very tasty. Thank you for a lovely stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

Lee

Stayed 3 nights in Aug 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, staff very friendly and happy to help
Lovely clean bathroom with beautifully smelling products
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service. Great room.

I was actually super impressed with the hotel, room and time spent at the hotel on my recent stay. And I can confidently say that I’ll be back to stay here in the future. Close to both the station and town it’s perfectly located. I had a great view as well. And the room was clean and comfortable. The friendliness of the staff was also great. In terms of improvement I would suggest putting chains on the doors. I understand that the door is secure and can be locked from the inside. But there’s a psychological component of a physical chain that feels more secure. I’d also love some veggie options included in the breakfast. Some veggie sausages and mushrooms would be a great addition.
Stayed 4 nights in Aug 2025

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all round hotel only let down is the restaurant in the evening
Stayed 2 nights in Aug 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely friendly staff
Stayed 1 night in Aug 2025

2/10 Terrible

Mohammed

Stayed 3 nights in Aug 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for the price

Was a really good hotel for the price. Staff were lovely and friendly, especially the young lady in housekeeping.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money
Stayed 1 night in Aug 2025

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money
Stayed 1 night in Aug 2025

8/10 Good

Mohammed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, modern and well equipped. Only negative was the shower gel and and lotion dispensers were not filled and were empty.
Stayed 1 night in Aug 2025

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is excellent. The family rooms were perfect and very well equipped and spacious. Spotlessly clean, with everything you need and more. The food was delicious and the breakfast buffet fabulous. I have to say all of the staff we encountered, from our arrival at the reception, restaurant on the evening, cleaner we met on the lift and breakfast staff made us feel so valued and welcomed. We arrived at 6pm and headed off to look for cheaper food options. The area was not the nicest. Lots of teenagers, drunken people shouting, swearing and throwing glass bottles at cars passing and the two places we went to eat in didn't except children on an evening, even the Weather spoons. So, we headed back to the hotel and had a gorgeous meal if not a little overpriced but at least we felt safe. Overall, would 100% recommend the hotel as long as you don't leave it after the shops shut up l. Daytime the area was fine around the Friars shopping centre and the carpark at the centre was ideal and good value for money to park overnight. Thankyou to all the staff for making this hotel such a perfect place.
Stayed 1 night in Aug 2025

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time have used this hotel normally use Travelodge in Newport.Found it to better will look to stay there again
Stayed 1 night in Aug 2025

8/10 Good

SM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding of this property seems unsafe.
Stayed 1 night in Aug 2025

10/10 Excellent

KING FUNG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern
Stayed 1 night in Aug 2025

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Michelle

Stayed 1 night in Aug 2025

10/10 Excellent

Paul

Stayed 1 night in Aug 2025

10/10 Excellent

Dulon

Stayed 1 night in Aug 2025

8/10 Good

shaun

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Caroline

Stayed 3 nights in Aug 2025