See all properties

Hotel Fenix Beach Cartagena

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Fenix Beach Cartagena

On the beach, white sand, beach cabanas, sun-loungers
Family Villa | Living area | 43-inch flat-screen TV with cable channels, TV, Netflix
Deluxe Bungalow, Multiple Beds, Garden View, Garden Area | Living area | 43-inch flat-screen TV with cable channels, TV, Netflix
View from property
Family Bungalow, 2 Bedrooms | Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Breakfast included
  • Spa

Explore the area

Map
Tierra Bomba Sector Punta Arena, cll 26 A 28, Cartagena, Bolivar, 130018
  • Bocagrande Beach
  • Clock Tower
  • Cartagena de Indias Convention Center
  • Cartagena (CTG-Rafael Núñez Intl.)

Room options

View all photos for Superior Bungalow

Superior Bungalow | 2 bedrooms, premium bedding, minibar, in-room safe

Superior Bungalow

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Superior Double Room

Superior Double Room | 2 bedrooms, premium bedding, minibar, in-room safe

Superior Double Room

8.8 out of 10
Excellent
(20 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Bungalow, 2 Bedrooms

Family Bungalow, 2 Bedrooms | 2 bedrooms, premium bedding, minibar, in-room safe

Family Bungalow, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Queen Bed

View all photos for Casa Deluxe - Casa Playa

Casa Deluxe - Casa Playa | Terrace/patio

Casa Deluxe - Casa Playa

  • 140 sq m
  • Ocean view
  • Sleeps 9
  • 3 King Beds, 1 Single Bunk Bed, 1 Queen Bed and 1 Single Bed

View all photos for Standard Bungalow

Standard Bungalow | 2 bedrooms, premium bedding, minibar, in-room safe

Standard Bungalow

  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Luxury Villa

Luxury Villa | View from room

Luxury Villa

8.0 out of 10
Very good
(2 reviews)
  • 80 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Villa

Family Villa | 2 bedrooms, premium bedding, minibar, in-room safe

Family Villa

  • 120 sq m
  • Sleeps 8
  • 2 King Beds and 4 Single Sofa Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Sea View

Presidential Suite, 1 King Bed with Sofa bed, Sea View | 2 bedrooms, premium bedding, minibar, in-room safe

Presidential Suite, 1 King Bed with Sofa bed, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Bungalow, Multiple Beds, Garden View, Garden Area

Deluxe Bungalow, Multiple Beds, Garden View, Garden Area | 2 bedrooms, premium bedding, minibar, in-room safe

Deluxe Bungalow, Multiple Beds, Garden View, Garden Area

10.0 out of 10
Exceptional
(2 reviews)
  • 65 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Similar properties

View from property

Hotel Dann Cartagena

  • Pool
  • Breakfast included
  • Kids pool
  • Free WiFi
4.5 out of 5, Wonderful, (1299)
The price is €116
for 1 room
3 Aug - 4 Aug
Hotel Dann Cartagena

About this property

Hotel Fenix Beach Cartagena

Beachfront, with spa services
At Hotel Fenix Beach Cartagena, relax by an outdoor pool or hit the beach where you can enjoy kayaking.
Hotel Fenix Beach Cartagena offers 16 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished. Beds feature premium bedding. 43-inch flat-screen televisions come with premium cable channels and Netflix.

Bathrooms include a shower, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages and massages.
Our customers tell us that they can't get enough of the helpful staff at Hotel Fenix Beach Cartagena. During your stay, you're just a quick walk from Playa de Punta Arena. Features include free breakfast, free WiFi in public areas and a free manager's reception. This property offers pet-friendly amenities, such as food and water bowls.
  • Free full breakfast served daily
  • Free WiFi
  • The restaurant, beach bar and swim-up bar offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes kayaking
  • 3.3 mi (5.3 km) from San Fernando Fort and 6.8 mi (11 km) from Bocagrande Beach
  • Airport drop-off and local-area shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

An outdoor pool, a rooftop terrace, and spa services are also featured at Hotel Fenix Beach Cartagena. A shuttle from the hotel to the airport (available 24 hours) and an area shuttle are available for a fee.

This 4-star Cartagena hotel is smoke free.

Guests are served a free full breakfast daily from 8 AM to 10 AM. The hotel hosts a free manager's reception daily.
On-site venue – This beachfront bar specialises in local cuisine and serves breakfast, lunch, dinner and light fare.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 8 AM to 10 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Boat tours
  • Ecotours
  • Kayaking
  • Library
  • Outdoor pool
  • TV in common areas
  • Water sports equipment

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 2 floors
  • 7 buildings
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must transfer via Boat to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: COP 90000 per pet, per night
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: COP 6000 per person, per night
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 60000 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: COP 60000 (up to 4 years old)
  • Pet fee: COP 90000 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To get to the property, guests need to transfer by Boat. Transfers need to be confirmed by contacting the property at least 24 hours before travel on the number on the booking confirmation. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • There is limited hot water on site.
  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Playa Vista Tierra Bomba Island
Fenix Cartagena Cartagena
Hotel Fenix Beach Cartagena Hotel
Hotel Fenix Beach Cartagena Cartagena
Hotel Fenix Beach Cartagena Hotel Cartagena

Hotel Fenix Beach Cartagena Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 328 out of 503 reviews
Rating 8 - Good. 97 out of 503 reviews
Rating 6 - Okay. 36 out of 503 reviews
Rating 4 - Poor. 16 out of 503 reviews
Rating 2 - Terrible. 26 out of 503 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El, yoga, la clase de baile, el servicio perfecto.
Stayed 1 night in Apr 2025

10/10 Excellent

STEP

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
La atencion es increible, la comida y bebidas deliciosas. Nos realizamos masajes y fueron increibles.
Stayed 1 night in Apr 2025

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to just hang out on the beach and pet friendly
Stayed 4 nights in Apr 2025

10/10 Excellent

Luis, Tamarac

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place great services
Stayed 3 nights in Feb 2025

10/10 Excellent

Erris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

demetrio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Encantador!
Stayed 1 night in Apr 2025

8/10 Good

ilse

Liked: Cleanliness, amenities, property conditions & facilities
Lovely place though the beach waters were not transparent like the images. I was really looking forward to my stay but overall was a little disappointed for the price. You have to go by boat so it’s not the place behind a place that you can come and go easily. When I reached out to the hotel via email to get answers, the person responding seems to have no clue. You have to take a boat either at one or five, which means that you spend two hours waiting for check-in And your day kind of gets killed. The first day waiting. Poor service. I could not get a single waiter to take my order despite their being like five people looking at their phones. That same night I had a similar problem and the next day same thing. That was a little surprising because there’s so much staff. Overall, they need to have better training for their people, but it’s a nice place. Lovely woman doing yoga was the most attentive person.. one of the days we had full construction and sound at the beach all day and that was the one day that I had designated not to work— so that was disappointing.
Stayed 1 night in Apr 2025

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravilloso

Todo espectacular
Stayed 1 night in Apr 2025

10/10 Excellent

Jhonny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Isla fénix

Todo fue impecable ! El mejor hotel de la isla su comodidad sus fiestas y su ambiente es increíble el personal muy amable
Stayed 1 night in Mar 2025

10/10 Excellent

Mildred

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Eva

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Daniel

Stayed 1 night in Apr 2025

10/10 Excellent

lilith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fenix el mejor lugar para divertirse

Las clases de yoga y baile gueron mis actividades favoritas. En la noche hay buena musica y es un lugar excelente para conocer amigos.
Stayed 1 night in Apr 2025

10/10 Excellent

Alicia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fenix

Las instalaciones son hermosas, el personal marravilloso y todo fue una experiencia increíble desde hacer yoga disfrutar de la buena comida y la hermosa villa con piscina Me encantó su ambiente acogedor Volveré pronto
Stayed 1 night in Apr 2025

10/10 Excellent

Damaris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

ANTONIO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar, la atención de primera, la vista 1A Súper recomendado
Stayed 1 night in Mar 2025

10/10 Excellent

tamu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked thay it was secluded and the beach was there to use at all times. Staff members were all s friendly and helpful.
Stayed 3 nights in Mar 2025

10/10 Excellent

Yenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food services
Stayed 2 nights in Mar 2025

2/10 Terrible

Pablo

Stayed 1 night in Mar 2025

10/10 Excellent

Aurelio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excepcional

La calidez y profesionalismo del personal hicieron nuestra s necesidades, desde la recepción hasta el equipo de restaurante, todos fueron increíblemente amables y serviciales. Se nota que se preocupan por cada detalle para que lso huespedes tengan una experiencia excepcional. Gracias por tutti
Stayed 1 night in Mar 2025

10/10 Excellent

Pelayo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved everything
Stayed 1 night in Mar 2025

8/10 Good

Marlen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que no me gusto era Que para salir del hotel había que pagar el bote siendo huesped del hotel 😐
Stayed 4 nights in Mar 2025

10/10 Excellent

Carolina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place to enjoy and rest
Stayed 3 nights in Mar 2025

10/10 Excellent

IBAMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bello

Everything ot was amazing
Stayed 1 night in Mar 2025

2/10 Terrible

Kristina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing Stay – Poor Management & Construction Issues We stayed in Villa 4 and were never informed about construction at Villa 3, right next door. On our first night, hammering continued past 10 PM. I messaged the hotel via WhatsApp, but they never responded. The next night, it happened again, and I had to go to reception before anyone told them to stop. The next morning at 8 AM, the hammering started again. With three nights left, we asked for a refund for the last two nights, but the hotel refused. The boss denied the noise ever happened, implying I was lying—good thing I recorded it! She also lied to her staff, saying she had spoken to me when she hadn’t. The outdoor bathroom was covered in dust and paint from next door. The pool was always dirty with leaves, bird droppings, and bugs. At night, bats flew around the pool, feeding on the insects. The food was overpriced and mediocre, with a limited menu. The only positive was the staff, especially Jesús, who went above and beyond. We left early to stay in the city. While we got a small food discount thanks to my audio recording, this was a terrible experience. I do NOT recommend this place unless major changes are made.
Stayed 7 nights in Mar 2025