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Hotel Fenix Beach Cartagena

4.0 star property

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Business centre
Deluxe Bungalow, Multiple Beds, Garden View, Garden Area | Balcony view
Deluxe Bungalow, Multiple Beds, Garden View, Garden Area | Living area | 43-inch flat-screen TV with cable channels, TV, Netflix
Family Villa | Living area | 43-inch flat-screen TV with cable channels, TV, Netflix
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Breakfast included
  • Spa

Explore the area

Map
Tierra Bomba Sector Punta Arena, cll 26 A 28, Cartagena, Bolivar, 130018
  • Bocagrande Beach
  • Clock Tower
  • Cartagena de Indias Convention Center
  • Cartagena (CTG-Rafael Núñez Intl.)

Room options

View all photos for Superior Bungalow

Superior Bungalow | Premium bedding, minibar, in-room safe, individually furnished

Superior Bungalow

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, minibar, in-room safe, individually furnished

Superior Double Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Bungalow, 2 Bedrooms

Family Bungalow, 2 Bedrooms | Premium bedding, minibar, in-room safe, individually furnished

Family Bungalow, 2 Bedrooms

  • 60 sq m
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Queen Bed

View all photos for Casa Deluxe - Casa Playa

Casa Deluxe - Casa Playa | Terrace/patio

Casa Deluxe - Casa Playa

  • Ocean view
  • 140 sq m
  • Sleeps 9
  • 3 King Beds, 1 Single Bunk Bed, 1 Queen Bed and 1 Single Bed

View all photos for Standard Bungalow

Standard Bungalow | Premium bedding, minibar, in-room safe, individually furnished

Standard Bungalow

  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Luxury Villa

Luxury Villa | View from room

Luxury Villa

  • 80 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Villa

Family Villa | Premium bedding, minibar, in-room safe, individually furnished

Family Villa

  • 120 sq m
  • Sleeps 8
  • 2 King Beds and 4 Single Sofa Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Sea View

Presidential Suite, 1 King Bed with Sofa bed, Sea View | Premium bedding, minibar, in-room safe, individually furnished

Presidential Suite, 1 King Bed with Sofa bed, Sea View

  • Sea view
  • 80 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Bungalow, Multiple Beds, Garden View, Garden Area

Deluxe Bungalow, Multiple Beds, Garden View, Garden Area | Premium bedding, minibar, in-room safe, individually furnished

Deluxe Bungalow, Multiple Beds, Garden View, Garden Area

  • 65 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About this property

Hotel Fenix Beach Cartagena

Beachfront, with spa services
At Hotel Fenix Beach Cartagena, relax by an outdoor pool or hit the beach where you can enjoy kayaking.
Hotel Fenix Beach Cartagena offers 16 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished. Beds feature premium bedding. 43-inch flat-screen televisions come with premium cable channels and Netflix.

Bathrooms include a shower, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include deep-tissue massages and massages.
Our customers tell us that they can't get enough of the helpful staff at Hotel Fenix Beach Cartagena. During your stay, you're just a quick walk from Playa de Punta Arena. Features include free breakfast, free WiFi in public areas and a free manager's reception. This property offers pet-friendly amenities, such as food and water bowls.
  • Free full breakfast served daily
  • Free WiFi
  • The restaurant, beach bar and swim-up bar offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes kayaking
  • 3.3 mi (5.3 km) from San Fernando Fort and 6.8 mi (11 km) from Bocagrande Beach
  • Airport drop-off and local-area shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

An outdoor pool, a rooftop terrace, and spa services are also featured at Hotel Fenix Beach Cartagena. A shuttle from the hotel to the airport (available 24 hours) and an area shuttle are available for a fee.

This 4-star Cartagena hotel is smoke free.

Guests are served a free full breakfast daily from 8 AM to 10 AM. The hotel hosts a free manager's reception daily.
On-site venue – This beachfront bar specialises in local cuisine and serves breakfast, lunch, dinner and light fare.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 8 AM to 10 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Boat tours
  • Ecotours
  • Kayaking
  • Library
  • Outdoor pool
  • TV in common areas
  • Water sports equipment

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 2 floors
  • 7 buildings
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must transfer via Boat to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: COP 90000 per pet, per night
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: COP 6000 per person, per night
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 60000 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: COP 60000 (up to 4 years old)
  • Pet fee: COP 90000 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To get to the property, guests need to transfer by Boat. Transfers need to be confirmed by contacting the property at least 24 hours before travel on the number on the booking confirmation. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • There is limited hot water on site.
  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Playa Vista Tierra Bomba Island
Fenix Cartagena Cartagena
Hotel Fenix Beach Cartagena Hotel
Hotel Fenix Beach Cartagena Cartagena
Hotel Fenix Beach Cartagena Hotel Cartagena

Hotel Fenix Beach Cartagena Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 286 out of 453 reviews
Rating 8 - Good. 95 out of 453 reviews
Rating 6 - Okay. 32 out of 453 reviews
Rating 4 - Poor. 15 out of 453 reviews
Rating 2 - Terrible. 25 out of 453 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Alba

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
I had the pleasure of visiting the beautiful country of Colombia with my sisters and daughter just this past week needless to say it's absolutely beautiful & colorful! We stayed at Fenix Beach Cartagena- would like to shout out Wessley he was amazing his customer service was the best received through our stay with that said we had many inconveniences at this location that let us not wanting to return or recommend to anyone. 1. The room we booked was WITH a king size bed in which we did not get in our room. 2. The wait at the airport was so extensive we had to pay for an additional charge of $30,000 pesos ($7.31 USD) per hour our driver waited which that wasn't the problem the issue is once at the hotel and after checking in we owed an additional $5,000 pesos per hour because it was $35k not $30k. 3. The food took 1 1/2- 2 hours to come out, twice they forgot about my food after the long wait the hotel wasn't even busy to say that was an excuse. 4. The boat to the city- boat is on a schedule to and from the city when the times were provided, they didn't mention an additional charge until getting on the boat they stated if we wanted to go to the city, it was a charge per person. 5. We purchased a bottle (off the property) asked for ice and lime since the bottle wasn't purchased there they would provide for a fee of $100,000 pesos ($24.37 USD) 6. Upon checking out they stated we "stained" a towel and charged us $50,000 pesos ($12.19 USD) towel was not stained it was dirty.

6/10 Okay

Andreia

Liked: Staff & service
Nice staff?
Stayed 2 nights in Feb 2025

8/10 Good

Christiana

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Perfect for couples for two days max. Its beautiful and staff is extremely attentive. Be warned.. hot water isnt a thing on the island and the location makes it hard to get anywhere. There are tons of fur friends that makr yhe experience a bit fun.
Stayed 5 nights in Feb 2025

4/10 Poor

Matthew

Disliked: Amenities, property conditions & facilities
Easy to get to
Stayed 2 nights in Feb 2025

10/10 Excellent

lilith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Como en casa

Todo estuvo increible, excelente servicio y rica comida. Todos muy amables.
Stayed 1 night in Feb 2025

6/10 Okay

Oscar, Lake Zurich

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Good for a couple nights to relax. Staff is cordial. I had a villa. Wouldn’t recommend it. Pool in the room was not clean.. delivered late. Checkout was confusing / bill unclear if you prepay..
Stayed 2 nights in Feb 2025

8/10 Good

Camilo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Staff & service

Fantastic suite, not fantastic service.

Our suite was fantastic, with a private pool. Food was decent. The service, especially at the front desk, was pretty horrible. When we checked in there was a woman who didn’t help anyone, and kept rolling her eyes. It took an extra hour to get into our room, and they tried to charge us for transportation we didn’t take. There were a lot of people fighting about their bills upon check out. When we checked out they insisted that we took a bottle of water from the mini bar even though we had pictures to prove that we didn’t. Which left a sour experience. If you come, be very wary of the charges. All that said, I am giving it four stars because of the luxury suite.
Stayed 4 nights in Feb 2025

4/10 Poor

Susan

Travelled with partner
Disliked: Amenities, property conditions & facilities
The check-in for this hotel was very slow and inefficient. There was no hot water in the hotel and this is typical apparently for these islands. There is only one restaurant and it was average. The seawater was warm but the chairs and lounges on the beach are very dirty. I would not recommend this to friends
Stayed 1 night in Feb 2025

10/10 Excellent

tim

Stayed 3 nights in Feb 2025

10/10 Excellent

O

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bueno la comida muy rica el servicio super atentos y sobre todo muy seguro y tranquilo perfecto para relajarse
Stayed 3 nights in Feb 2025

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a short and quiet beach getaway

Stayed a few days on the beach. It's very remote and quiet to get out of the frenetic energy of Cartagena. Few nearby amenities outside of the hotel.so you are dependent on their pricing for food and drinks, but worth it for a peaceful rustic beach or romantic getaway. Staff was kind and responsive. Food and drinks were solid. Was exactly what I wanted to just chill, read my book and soak in the ocean
Stayed 2 nights in Feb 2025

10/10 Excellent

Eve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Luis

Stayed 3 nights in Jan 2025

8/10 Good

Kim

Travelled with partner
Liked: Amenities
Nice people clear water
Stayed 2 nights in Jan 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Isla bohemia

Maravilloso todo
Stayed 1 night in Jan 2025

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is an OK place. Not superb, as the beach isn't really that nice. But, they are fair and attentive.
Stayed 2 nights in Jan 2025

10/10 Excellent

ousama

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. The staff is very friendly and the food is amazing.
Stayed 2 nights in Jan 2025

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay; this beach stay will allow you to enjoy proper beaches with safety and top notch customer service. The employees are very friendly and the few third party vendors you do encounter are actually pretty friendly and not pushy at all, it seems they understand the atmosphere and the fact we are guests at this hotel. Overall lovely, lively and friendly… the WiFi is flaky and somewhat unreliable, however, with a bit of patience you can get what you need done.
Stayed 1 night in Jan 2025

6/10 Okay

Lucas

Travelled with partner
Disliked: Cleanliness, staff & service
The place has potential but it’s not quite there yet. Our room was at the back of the property behind a unit that was being built and worked on so we had to walk through a construction area. The room was plain and almost seemed like an afterthought. No character like the other rooms. We complained about our room to no response. The rooms were supposed to be cleaned throughout the day and by 4:30pm ours was still not done. We ended up telling them not to worry about it. No apology from them. At night it looks great with all the lights around the property. The food was good and breakfast was as well. It seemed there was no manager or someone of authority to discuss issues which was weird. I personally wouldn’t go again
Stayed 2 nights in Jan 2025

6/10 Okay

OMAR R

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
La habitación es ideal, el servicio es muy pobre, hay ciertos colaboradores que les falta mucho en servicio, para el precio que pague por la habitación el servicio fue muy deficiente, la comida tambn tiene mucho por mejorar
Stayed 2 nights in Jan 2025

10/10 Excellent

Argeliza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very comfortable. The people were very nice and the food was amazing. A perfect stay for a couple.
Stayed 2 nights in Jan 2025

8/10 Good

Erika

Stayed 1 night in Jan 2025

2/10 Terrible

Andrei, Staten Island

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bonne place pour relaxer

Belle escapade tranquille Il a rien a faire sur l’ile alors c’est vraiment pour relaxer .Nourriture superbe,service superbe .
Stayed 3 nights in Dec 2024