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Hotel Santa Alejandria

3.0 star property

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Photo gallery for Hotel Santa Alejandria

Interior entrance
Staircase
Interior entrance
Exterior
Interior detail

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Calle de la Cruz No. 9 – 42, Cartagena, Bolivar, 130001
  • Place, Walls of Cartagena
    ‪3 min walk‬
  • Place, Clock Tower
    ‪5 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪7 min drive‬

Room options

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | Premium bedding, in-room safe, blackout curtains, free WiFi

Double Room, 1 Double Bed

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds | Premium bedding, in-room safe, blackout curtains, free WiFi

Twin Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, 1 King Bed

Double Room, 1 King Bed | Premium bedding, in-room safe, blackout curtains, free WiFi

Double Room, 1 King Bed

7.4 out of 10
Good
(11 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite | Premium bedding, in-room safe, blackout curtains, free WiFi

Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Economy Double Room without window, First Floor

Economy Double Room without window, First Floor | Premium bedding, in-room safe, blackout curtains, free WiFi

Economy Double Room without window, First Floor

  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Santa Alejandria

Hotel with a 24-hour front desk, 5-minute walk to Clock Tower
This hotel features a microwave in a common area, a fridge in a common area and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance and a front desk safe are on-site.
Hotel Santa Alejandria offers 14 accommodations with a safe and free toiletries. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower.

This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and hairdryers can be requested.

Our customers tell us that they can't get enough of the helpful staff at Hotel Santa Alejandria. During your stay, you're just a quick walk from Clock Tower. Features include free WiFi in public areas, plus a round-trip airport shuttle (surcharge) and concierge services.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Within a 15-minute walk of Clock Tower and Cartagena de Indias Convention Center
  • Airport shuttle service available for a fee
Hotel Santa Alejandria offers its guests a terrace, tour/ticket assistance, and concierge services. WiFi is free in public spaces. An airport shuttle (available on request) is available for a fee. Hotel Santa Alejandria also features room service (during limited hours), a front desk safe, and a microwave in a common area.

Smoking is allowed in designated areas at this 3-star Cartagena hotel.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 6 AM to 10 PM on request

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for COP 60000.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 50000 per vehicle (one-way)
  • Rollaway bed fee: COP 60000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Santa Alejandria offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Parents traveling with a child under 18 must present the child's identity card upon check-in. If only one parent or legal guardian is traveling with the child, that parent or legal guardian must also present a notarized consent of travel signed by both parents.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Santa Alejandria Cartagena
Hotel Santa Alejandria
Santa Alejandria Cartagena
Santa Alejandria
Hotel Santa Alejandria Hotel
Hotel Santa Alejandria Cartagena
Hotel Santa Alejandria Hotel Cartagena

Hotel Santa Alejandria Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 229 out of 605 reviews
Rating 8 - Good. 237 out of 605 reviews
Rating 6 - Okay. 77 out of 605 reviews
Rating 4 - Poor. 31 out of 605 reviews
Rating 2 - Terrible. 31 out of 605 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

orlando

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Pierre-Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely, intimate historic hotel in walled city

I very much enjoyed my stay at the Hotel Santa Alejandria and would definitely return! The price was also excellent and includes made-to-order breakfast each morning. It's an old colonial building and the staff are warm and helpful. The location is excellent, as you can walk to anywhere within the walled city within about 10 minutes, and I felt very safe, as there's a locked gate at the front. I had a couple minor issues with my room--dripping AC, lack of bathroom shelf, etc.--but these were quickly addressed by the hotel. The bed was very comfortable and I had no issues at all with noise from the street. There's a big porch on the 2nd floor with lots of plants so you can sit outside if you'd like.
Stayed 4 nights in Jul 2025

8/10 Good

Robert, Not Hispanic or Latino

Stayed 2 nights in Jul 2025

10/10 Excellent

Ms. Johanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always come to Cartegena. I have never stayed at this facility. I was leery at first because the price was so amazing. I couldn’t believe it so I booked it and I will tell you this was such a pleasant experience. I come to Cartegena every 2 to 3 months, I will definitely ensure that I come back to only this hotel and I’m going to bring my family as well. The staff is so understanding and so loving and so sweet—they really are the jewel of this property. This is the most convenient hotel I’ve ever stayed in when I come to Cartegena— it is so close to all of the shops and restaurants and attractions. The breakfast that they make in the morning I’m definitely going to miss as this is my last day here I wish that I could stay longer if only I didn’t have to go to work. It was such a blessing to find this property and again the affordability is unmatched the older reviews mention bedbugs. I did not have any bedbugs whatsoever. In fact, the facility was extremely clean. I read another review that mentioned about the hot water and I would like to add that the hot water is amazing. All you have to do is let it run for about 3 to 4 minutes and it works perfectly fine and stays hot. As a solo female traveler I felt safe and I really loved that they give you a map as soon as you arrive, though I know the city well I thought that was very unique and thoughtful. Diana, Camila, Victoria, and Alejandra—THANK YOU AND GOD BLESS YOU! I’ll see you soon! Johanne
Stayed 4 nights in Jul 2025

8/10 Good

Sofia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 6 nights in Jul 2025

8/10 Good

Pei-Tien

Travelled with partner
Liked: Amenities
Great location, friendly staff and safe. The room is not the same as the photos and wasn't as clean in the bathroom when we arrived but decent price for travelers on a budget.
Stayed 1 night in May 2025

2/10 Terrible

alan fernando

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I chose the option to pay part of the amount through the app and the rest at the hotel. The hotel charged me for everything, including what I had paid through the app, and they gave me no other option than to pay and fix my problem with the app, despite showing the payment receipts.
Stayed 5 nights in May 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very nice stay at the hotel. I became dehydrated while I was there and spent a day in bed, feeling like death. The wonderful ladies there got me an electrolyte drink and were very kind.
Stayed 7 nights in May 2025

2/10 Terrible

Gentil

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Daz

Disliked: Cleanliness, room comfort

Ok pretty central

Old and dated ,scruffy room and noisy earlymorning but pretty central supermarket on the corner and right in the cemtre
Stayed 1 night in Apr 2025

8/10 Good

Beatriz

Stayed 7 nights in Mar 2025

6/10 Okay

miguel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

Chandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money. Good breakfast, convenient to everything. Speedy check-in and checkout.
Stayed 7 nights in Apr 2025

6/10 Okay

Felix

Liked: Staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

chisholm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first thing that struck me was how friendly and pleasant the staff were at check in. Then how excellently located the hotel is in the Walled City. Room is clean and a good size. There's a common balcony next to my room that is rarely used by guests and is lovely.
Stayed 6 nights in Mar 2025

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was comfortable. The team was very cordial and helpful. The Manager at the time, Marilyn, was very nice and approachable, easy to talk to and always willing to help.
Stayed 3 nights in Mar 2025

10/10 Excellent

ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice stay
Stayed 3 nights in Mar 2025

4/10 Poor

THOMAS

Travelled with partner
Liked: Cleanliness, staff & service
The hotel location was good. The staff was helpful, but we had unfortunate instant with bedbugs both my wife and I, and the room was very small with no refrigerator
Stayed 2 nights in Mar 2025

10/10 Excellent

Blaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've used this hotel on multiple occasions and have always had a pleasant stay. The staff is so friendly.
Stayed 1 night in Mar 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

Great location Good breakfast Older hotel but very clean
Stayed 6 nights in Feb 2025

10/10 Excellent

Hendrik

Liked: Cleanliness, staff & service, property conditions & facilities
Es
Stayed 2 nights in Feb 2025

6/10 Okay

Anthony

The bathrooms were clean that well.
Stayed 6 nights in Feb 2025

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2025