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SureStay Hotel by Best Western Castlegar

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Castlegar

Exterior
Suite, 2 Queen Beds, Non Smoking, Kitchenette | Premium bedding, Select Comfort beds, laptop workspace
Lobby
Room amenity
Free daily continental breakfast

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Laundry

Explore the area

View in a map
1810 8th Avenue, Castlegar, BC, V1N2Y2
  • Place, Kootenay Gallery
    ‪1 min drive‬
  • Place, Doukhobor Discovery Centre
    ‪2 min drive‬
  • Place, Selkirk College
    ‪2 min drive‬
  • Airport, Castlegar, BC (YCG)
    ‪2 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Kitchenette

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only)

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

8.0 out of 10
Very good
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Economy Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

Premium bedding, Select Comfort beds, laptop workspace

Economy Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(28 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Premium bedding, Select Comfort beds, laptop workspace

Suite, 1 King Bed, Non Smoking, Kitchenette

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Pet Friendly)

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Pet Friendly)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

1 Queen Bed, Non-Smoking, Economy Room, Shower Only, Microwave and Refrigerator, Flat Screen Television

  • Sleeps 2

1 King Bed, Non-Smoking, Flat Screen Television, Desk, High Speed Internet Access, Microwave and Refrigerator, Coffee Maker

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 2

1 Queen Bed, Non-Smoking, Microwave and Refrigerator, Flat Screen Television, Shower Only, Ground Floor, High Speed Internet Access

  • Sleeps 2

2 Queen Beds, Non-Smoking, Pet Friendly Room, Flat Screen Television, Kitchenette, Work Desk, High Speed Internet Access

  • Sleeps 4

2 Queen Beds, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 4

Suite-2 Queen Beds, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 4

2 Queen Beds, Non-Smoking, Flat Screen Television, Microwave and Refrigerator, Conference Area

  • Sleeps 4

2 Queen Beds, Non-Smoking, Flat Screen Television, Desk, High Speed Internet Access, Microwave and Refrigerator, Coffee Maker

  • Sleeps 4

1 King Bed, Non-Smoking, Pet Friendly Room, Flat Screen Television, Work Desk, High Speed Internet Access

  • Sleeps 2

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About this property

SureStay Hotel by Best Western Castlegar

Hotel with free breakfast, near Kootenay Gallery
This hotel features a restaurant, a bar/lounge and a conference centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and conference space are on-site.
SureStay Hotel by Best Western Castlegar offers 58 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Select Comfort beds feature premium bedding. 30-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the free breakfast at SureStay Hotel by Best Western Castlegar. During your stay, you're just a quick walk from Columbia River. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at The Grand Buddha Bistro, a bistro that serves Thai cuisine
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from CPR Station Museum and a few minutes from Doukhobor Discovery Centre
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 2497 square feet (232 square metres) and includes a conference centre. A library, barbecue grills, and a vending machine are also featured at SureStay Hotel by Best Western Castlegar. Self parking is free.

Smoking is allowed in designated areas at this Castlegar hotel.

Guests are served a free continental breakfast daily from 6 AM to 9:00 AM.
The Grand Buddha Bistro – This bistro specialises in Thai cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free continental breakfast available daily 6 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Grand Buddha Bistro

Things to do

  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (2,497 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • In the mountains
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1981
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet (varies based on length of stay), plus a deposit of CAD 100 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per stay
  • Breakage deposit: CAD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Fireside Castlegar
Fireside Inn Hotel Castlegar
Surestay By Best Castlegar
Fireside Inn Hotel Conference Centre
SureStay Hotel by Best Western Castlegar Hotel
SureStay Hotel by Best Western Castlegar Castlegar
SureStay Hotel by Best Western Castlegar Hotel Castlegar

SureStay Hotel by Best Western Castlegar Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 308 out of 937 reviews
Rating 8 - Good. 404 out of 937 reviews
Rating 6 - Okay. 147 out of 937 reviews
Rating 4 - Poor. 50 out of 937 reviews
Rating 2 - Terrible. 28 out of 937 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smooth and friendly staff
Stayed 1 night in Sep 2025

10/10 Excellent

Janie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, easy to park. Quiet sleep. Nice there was a balcony. Breakfast was nice, but busy which made it hard to navigate and the room was really hot.
Stayed 1 night in Aug 2025

10/10 Excellent

Gary

Travelled with group
Good and clean
Stayed 1 night in Aug 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe, quiet. Bed was fine. Floor in my room squeaked and I thought the breakfast (included) was a bit limited.
Stayed 2 nights in Aug 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
We stay every year.Staff is friendly and helpful Free breakfast a bonus
Stayed 1 night in Aug 2025

10/10 Excellent

Shannon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My circumstances changed and the staff was able to accomodate me and changed my room cause my pet had to come with me. Always smiled at front desk.
Stayed 2 nights in Aug 2025

8/10 Good

Pat

The parking lot was neat , the grounds were well maintained.
Stayed 1 night in Aug 2025

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place to stay
Stayed 1 night in Aug 2025

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be no ce to have an outdoor patio area to sit outside
Stayed 2 nights in Aug 2025

10/10 Excellent

Bob

Travelled with group
Liked: Cleanliness, staff & service
Convenient. Friendly outgoing front desk hostess. Good breakfast too.
Stayed 1 night in Aug 2025

8/10 Good

Britney

Stayed 3 nights in Aug 2025

6/10 Okay

Sonja

Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately the room was not cleaned prior to our arrival and we had to alert the front desk. We were kindly given an upgrade to a larger room. The larger room was cleaned but I noticed there were things like the floor had crumbs and the ceiling lights had no covers. Beyond the cleanliness issues the staff were exceptionally helpful
Stayed 1 night in Aug 2025

6/10 Okay

gerry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Julie, Regina

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Booked a dog-friendly room at this property through Expedia and learned when we arrived that there would be an additional fee (beyond the higher rate we were paying for a dog friendly room). This wasn’t clear in the booking process (or we definitely would have chosen somewhere else to spend nearly $200 for a very tired and small room. The lobby has been renovated. Our room had been partially renovated — not good enough for this price point. They advertised a “great breakfast” which was just so so. We won’t be back.
Stayed 1 night in Aug 2025

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice motel. Bed was comfortable. Breakfast was ok.
Stayed 1 night in Aug 2025

6/10 Okay

Kaitlin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Worth booking the second floor

I didn’t realize when I booked my room that when it said “ground floor” that it meant it would be motel-style with parking lot access. I also didn’t know that this meant I would be getting a room that was 30+ years older than the rest of the hotel with bad plumbing. Since I was traveling alone on business and not spending a ton of time in the room, I figured I didn’t need to pay extra for a king bed or a room on the second floor. But this is where I was wrong. The rooms with the outdoor access have lino flooring thats not washed every day (time limitations, as shared with me by the manager) and as such, were very dirty. After walking around for a couple minutes, my feet were black. I ended up washing them with a towel and having to wear sandals around the room - not relaxing. The toilet barely flushed and the AC blew right up into the curtain, allowing visibility from the parking lot into my room. All things considered, the bed was comfy and clean sheets so I just went to bed. The next morning, the toilet wouldn’t flush anything down. I called the front desk and the manager showed up right away to try it; flushed again and overflowed. He informed me that the backside of the hotel had bad plumbing and this was a common problem. He also informed me they cannot clean the floors between each guest as it takes hours with their machine. He quickly offered me another room on the second floor which was much nicer. Definitely worth booking the King room (in pics) Really good service.
Dark and dingy ground room floor
Very dirty floors
Very tiny shower
Poor planning here with the AC and drapes
Stayed 2 nights in Aug 2025

2/10 Terrible

colleen

Disliked: Staff & service
No pet rooms available stayed drove and stayed somewhere else
Stayed 1 night in Aug 2025

8/10 Good

Randal

Liked: Cleanliness, staff & service
Continental breakfast was mediocre, scrambled eggs were a bit like rubber. Overall a nice place, large room.
Stayed 1 night in Aug 2025

6/10 Okay

Robert

Liked: Staff & service
Staff were very nice and the
Stayed 1 night in Aug 2025

2/10 Terrible

Angela

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We found the room to be very noisy with the creaking of the floor upstairs and people honking their horns outside. Then we discovered that the bathtub was backing up, so we didn’t shower for two days because it was so disgusting. We just wanted to get out of there and we were visiting for a memorial and didn’t want any extra problems, so we didn’t say anything. We just won’t be back.
Stayed 3 nights in Aug 2025

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to leave a $200 damage deposit. I felt it was expensive for castlegar. Breakfast was nice. Strangest thing of all was signing a wa wavor for no open liquor on the property.
Stayed 1 night in Aug 2025

8/10 Good

Kerri

Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adbi was excellent!
Stayed 1 night in Aug 2025

10/10 Excellent

Rohit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming and polite. Amazing experience.
Stayed 1 night in Aug 2025