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SureStay Hotel by Best Western Castlegar

Property class: 2.5

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Photo gallery for SureStay Hotel by Best Western Castlegar

Exterior
Premium bedding, Select Comfort beds, laptop workspace
Free daily continental breakfast
Lobby
Premium bedding, Select Comfort beds, laptop workspace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1810 8th Avenue, Castlegar, BC, V1N2Y2
  • Place, Kootenay Gallery
    ‪1 min drive‬
  • Place, Doukhobor Discovery Centre
    ‪2 min drive‬
  • Place, Selkirk College
    ‪2 min drive‬
  • Airport, Castlegar, BC (YCG)
    ‪2 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (No Pets in room type)

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (No Pets in room type)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor (Pet Friendly)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Kitchenette, Ground Floor (Pet Friendly)

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 2 Queen Beds, Kitchenette, Ground Floor (Pet Friendly)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (No Pets in room type)

Premium bedding, Select Comfort beds, laptop workspace

Suite, 1 King Bed, Non Smoking, Kitchenette (No Pets in room type)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only;Small Room)

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Shower Only;Small Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave (Shower Only;No Pets in room type)

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 1 Queen Bed, Refrigerator & Microwave (Shower Only;No Pets in room type)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor;No Pets in room type)

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor;No Pets in room type)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette (No Pets in room type)

Premium bedding, Select Comfort beds, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Kitchenette (No Pets in room type)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor;No Pets in room type)

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (2nd Floor;No Pets in room type)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Kitchenette, Ground Floor (No Pets in room type)

Premium bedding, Select Comfort beds, laptop workspace

Standard Room, 2 Queen Beds, Kitchenette, Ground Floor (No Pets in room type)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Hotel by Best Western Castlegar

This hotel features a restaurant, a bar/lounge and a conference centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and conference space are on-site.
SureStay Hotel by Best Western Castlegar offers 58 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Select Comfort beds feature premium bedding. 30-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the free breakfast at SureStay Hotel by Best Western Castlegar. During your stay, you're just a quick walk from Columbia River. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at The Grand Buddha Bistro, a bistro that serves Thai cuisine
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from CPR Station Museum and a few minutes from Doukhobor Discovery Centre
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 2497 square feet (232 square metres) and includes a conference centre. A library, barbecue grills, and a vending machine are also featured at SureStay Hotel by Best Western Castlegar. Self parking is free.

Smoking is allowed in designated areas at this Castlegar hotel.

Guests are served a free continental breakfast daily from 6 AM to 9:00 AM.
The Grand Buddha Bistro – This bistro specialises in Thai cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 6 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Grand Buddha Bistro

Things to do

  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (2,497 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • In the mountains
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1981
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet (varies based on length of stay), plus a deposit of CAD 100 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per stay
  • Breakage deposit: CAD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Fireside Castlegar
Fireside Inn Hotel Castlegar
Surestay By Best Castlegar
Fireside Inn Hotel Conference Centre
SureStay Hotel by Best Western Castlegar Hotel
SureStay Hotel by Best Western Castlegar Castlegar
SureStay Hotel by Best Western Castlegar Hotel Castlegar

SureStay Hotel by Best Western Castlegar Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 325 out of 980 reviews
Rating 8 - Good. 418 out of 980 reviews
Rating 6 - Okay. 157 out of 980 reviews
Rating 4 - Poor. 51 out of 980 reviews
Rating 2 - Terrible. 29 out of 980 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Great value
Stayed 1 night in Jan 2026

10/10 Excellent

Ed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean quiet room. Had a great sleep on a new mattress. Friendly staff. Really enjoyed the breakfast too.
Stayed 1 night in Jan 2026

2/10 Terrible

Mark

Disliked: Amenities, property conditions & facilities
The room was fine, parking was convenient. There was a homeless man in the lobby upon check-in. The continental breakfast was bagels, and muffins. No hot breakfast at 8am.
Stayed 1 night in Jan 2026

6/10 Okay

Gigi

Stayed 2 nights in Jan 2026

10/10 Excellent

Renee

Stayed 1 night in Jan 2026

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fast check in, clean room
Stayed 1 night in Jan 2026

8/10 Good

PAM

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All staff courteous and friendly. Room very nice considering that it is a small motel. The included breakfast was delicious.
Stayed 3 nights in Jan 2026

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities
The room was pristine . Check in & out was quick . All the staff were friendly & excellent representation of the establishment. We have stayed a couple times before this & will definitely make this our stop on future trips .
Stayed 1 night in Dec 2025

6/10 Okay

rylan

Stayed 1 night in Dec 2025

8/10 Good

Bob

Stayed 4 nights in Dec 2025

8/10 Good

Stephen, Kamloops

Liked: Property conditions & facilities
Descent place. Fairly close to the highway. Overall pretty good.
Stayed 3 nights in Dec 2025

6/10 Okay

David

Stayed 1 night in Dec 2025

8/10 Good

Allyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous. Surfaces in the room needed dusting.
Stayed 2 nights in Nov 2025

8/10 Good

Mark

Stayed 1 night in Nov 2025

10/10 Excellent

Lia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was good, and the staff were friendly. The continental breakfast including a couple of hot items. Thank you.
Stayed 2 nights in Nov 2025

8/10 Good

Genevieve

Stayed 2 nights in Nov 2025

8/10 Good

REBECCA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, sufficient ammenities
Stayed 4 nights in Nov 2025

8/10 Good

Janos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and confort. Friendly Staff. The breakfast wasn't my favorite.
Stayed 1 night in Nov 2025

2/10 Terrible

Hannah

Disliked: Cleanliness, property conditions & facilities
Hotel was dirty. Walls were paper thin. Some kids decided to have a party there. We decided to leave around 11pm and go somewhere else. Staff said they would refund both nights that we booked but they only refunded one night.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sandra

Helpful staff, very clean room.
Stayed 7 nights in Nov 2025

6/10 Okay

Melanie

Stayed 3 nights in Nov 2025

10/10 Excellent

Theresa, Regina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely large room. Very comfortable bed. Enjoyed hot breakfast. Surprised there was no elevator. Do not recall reading that in the hotel description.
Stayed 1 night in Nov 2025

10/10 Excellent

Marty

Stayed 1 night in Nov 2025

10/10 Excellent

Stephen

Everything awesome
Stayed 1 night in Nov 2025