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Quality Inn & Suites University Area

2.5 star property

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Photo gallery for Quality Inn & Suites University Area

Lobby
Lobby sitting area
Free daily full breakfast
Lobby
Fitness facility

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
5301 Equipment Drive, Charlotte, NC, 28262
  • Place, Sugar Creek District Park
    ‪5 min walk‬
  • Place, Sugar Creek Community Park
    ‪10 min walk‬
  • Place, Crossroads Shopping Center
    ‪4 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds, Nonsmoking

In-room safe, desk, laptop workspace, blackout curtains

2 Queen Beds, Nonsmoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn & Suites University Area

Along with a restaurant, this hotel has a 24-hour fitness centre and a bar/lounge. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a conference centre and a coffee shop/cafe are on-site.
Quality Inn & Suites University Area offers 100 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and video game consoles. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn & Suites University Area. During your stay, you're just a quick walk from Sugar Creek District Park. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 8 minutes by car from Bank of America Stadium and 9 minutes from Spectrum Center
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 1275 square feet (118 square metres) and includes a conference centre. A 24-hour fitness centre, a terrace, and barbecue grills are also featured at Quality Inn & Suites University Area. Self parking is free.

Smoking is allowed in designated areas at this Charlotte hotel.

Guests are served a free full breakfast on weekdays from 6:00 AM to 9:00 AM.
Quality Inn & Suites University Area has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference centre (1,275 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No lift
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • Video game console
  • Video games

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Maximum 1 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15 per night.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sunset Inn Charlotte
Sunset Charlotte
Quality Inn Charlotte
Quality Charlotte
Quality Inn & Suites University Area Hotel
Quality Inn & Suites University Area Charlotte
Quality Inn & Suites University Area Hotel Charlotte

Quality Inn & Suites University Area Reviews

Reviews

6.4
Rating 10 - Excellent. 141 out of 571 reviews
Rating 8 - Good. 136 out of 571 reviews
Rating 6 - Okay. 95 out of 571 reviews
Rating 4 - Poor. 72 out of 571 reviews
Rating 2 - Terrible. 127 out of 571 reviews

6.6/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

4/10 Poor

Zacharia

Disliked: Staff & service, property conditions & facilities
Avoid if possible
Stayed 2 nights in Nov 2025

2/10 Terrible

Michelle

Travelled with group
Disliked: Cleanliness, amenities
Roach on the wall. Clearly dirty. Bedding smelled like dog blankets
Stayed 1 night in Nov 2025

2/10 Terrible

Igor

Disliked: Cleanliness, amenities
Had to evacuate due to cockroaches infestation, caught 4 within 24 hours, 1 on my body at night, have some bites on my hands, stayed at the room 110
Stayed 3 nights in Nov 2025

4/10 Poor

JASON, MOBILE

Liked: Cleanliness
Hotel in super bad area with homeless and drug heads BUT oddly enough it’s kept up if your just in town for a cup of coffee it’s perfect for that only REAL issue I have is the checking in at 3pm part especially if you there at 1pm and room ready they still won’t let you check in early cause they say you will be using water and electricity so the way they try to save is making you wait to check in so be prepared to sleep in car while you wait so THAT sucks! Oh and owner seems real nice but his cousins not so much
Stayed 2 nights in Nov 2025

4/10 Poor

Dewey

Disliked: Cleanliness, staff & service, amenities
I don't know how this is a Quality Inn, toilet looks to be coming off the wall, breakfast didn't have any bacon like other locations, the dude checking me had a issue with me questioning the incidentals charge shrugging his shoulders while walking away, I will never stay here again, Does Quality Inn have any clue on hotels that are franchised ?
Stayed 3 nights in Nov 2025

6/10 Okay

Joan

Room was ok, but hot water was inadequate and tv did not work well. Wouldnt come on easily and wouldnt stay on. Breakfast was terrible. No selection, eggs but no meat, very small muffins that remained in there for the entire 4 days we were there. Very tiny yogurt and very few. Watered down waffle batter. Very disappointing and will likely choose other accommodations on future trips wherever we go. Also staff difficult to talk to due to their foreign language.
Stayed 4 nights in Nov 2025

2/10 Terrible

Lyndsey

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room was awful, it was dirty, there were dead bugs everywhere and hair on the floor. The sheets smells and sink was broken. Do not stay here.
Stayed 1 night in Nov 2025

4/10 Poor

DeSean

Stayed 1 night in Nov 2025

4/10 Poor

Scott

Disliked: Cleanliness, amenities, property conditions & facilities
Over all trashy, not a well kept facility
Stayed 1 night in Sep 2025

2/10 Terrible

Sarah

Disliked: Cleanliness, room comfort
The staff was very nice. The room had a horrible smell of mildew. Was not what I was expecting.
Stayed 1 night in Oct 2025

2/10 Terrible

taylor

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Desiree

Stayed 6 nights in Sep 2025

8/10 Good

Patricia

Stayed 1 night in Oct 2025

10/10 Excellent

LeighAnne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and room were very clean. Bed was super comfortable and there was plenty of light in the room. Room appeared to be revently renovated with hard wood floors and nice bathrooms. Breakfast was adequate with scrambled eggs and make your own waffle option; a meat (bacon, hame, or sausage) would have been a nice addition to breakfast. Ample parking and a gym were available at this hotel. Staff was pleasant though we not quick to greet you when entering the lobby or wishing you a good day. Check out was efficient.
Stayed 1 night in Oct 2025

2/10 Terrible

Colleen

Travelled with family
Disliked: Cleanliness, amenities
We did not even stay there. Checked in- loud party was going on and people outside smoking drinking. You could smell marijuana coming from the rooms. People had their doors propped open and we did not feel safe. Homeless man walking the property with a garbage bag. The back end of the property was completely abandoned with garbage, broken and boarded rooms. I went to the front desk told them l wanted to cancel my stay and get my money back and they refused, even though it was only shortly after we checked in. We did not even go in the actual room, and left after they refused yo return our money. This was completely misleading as the pictures look wonder and we were excited to stay here. Utter disgrace and disappointment on how terrible this place was.
Stayed 1 night in Oct 2025

2/10 Terrible

Mahalia

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities
This hotel was run down, advertises that they have a pool which they certainly do not. The photos they have posted must be from several years ago. The “hot breakfast buffet” is nothing more than a continental breakfast with soggy eggs and if you don’t get there within about the first hour you won’t even have that. The room was gross with sticky brown gunk stuck to the bathroom door and hair in the bed. They also must keep the ACs off until a guest checks in because when we entered the room the AC was off and it was so hot in the room that the first night we couldn’t sleep. If you have children I would highly recommend AGAINST staying here, there were people just standing outside their doors smoking pot. It was disheartening to have to walk our 3 and 1 year old through pot smoke.
Stayed 2 nights in Sep 2025

2/10 Terrible

Huma

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean but they need some TLC. There is some weird smell in the lobby. Breakfast was below average. Not safe.. Would not recommend to families.
Stayed 2 nights in Sep 2025

10/10 Excellent

Antonio

Stayed 1 night in Sep 2025

2/10 Terrible

Omar

Business traveller, Travelled with partner
Disliked: Staff & service
They don’t mention a deposit til you get there even after you paid for the room online
Stayed 2 nights in Jul 2025

2/10 Terrible

Santiago

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not honor reservation, was utterly obstinate in correcting the issue, rude staff, facility was not clean. Eventually had to switch hotels.
Stayed 2 nights in Aug 2025

6/10 Okay

LeAnn

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Terrible

The woman at the front desk was horrible. She was so rude, couldnt find my reservation that had already been paid for. I showed her my phone an she said its in someone else's name. Then tried to put me on 2nd floor after i put in notes about fluids being built up on my legs an i also called the hotel th week before just to make sure. She said they disnt have any more rooms on 1st floor an i said i cant be on swcond floor so i guess you will have to give me my money back. She huffed an look thru her card thing an handed me a key to a room on first floor. As i was standing there for waiting for me someone called about reservations they had made for several actors cuz she had messed it up an she told him it want her problem an hung up on him an two of them was walking dead actors.
Stayed 2 nights in Aug 2025

6/10 Okay

RHONDA

Liked: Staff & service
My room stank.
Stayed 1 night in Aug 2025

4/10 Poor

nitin

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2025

2/10 Terrible

Uchenna

Stayed 6 nights in Aug 2025

6/10 Okay

Dustin

Stayed 2 nights in Jun 2025