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Holiday Inn Express & Suites Chatham South by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Chatham South by IHG

Exterior
Exterior
Desk, iron/ironing board, free WiFi, bed sheets
Free daily buffet breakfast
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Laundry
  • Pool
  • Pet-friendly
  • 24/7 front desk

Explore the area

View in a map
575 Richmond Street, Chatham-Kent, ON, N7M 1R2
  • Place, Chatham-Kent John D. Bradley Convention Centre
    ‪1 min walk‬
  • Place, St. Clair College Capitol Theatre
    ‪6 min drive‬
  • Place, Rondeau Provincial Park
    ‪35 min drive‬

Room options

View all photos for Standard Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

8.4 out of 10
Very good
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Ground Floor

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Ground Floor

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(18 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(18 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Holiday Inn Express & Suites Chatham South by IHG

Hotel in Chatham-Kent with free breakfast and 24-hour front desk
An indoor pool, a microwave in a common area and a business centre are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Holiday Inn Express & Suites Chatham South by IHG offers 117 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels and pay-per-view films.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.
The free breakfast at Holiday Inn Express & Suites Chatham South by IHG gets high marks from our customers. During your stay, you're just a quick walk from Chatham-Kent John D. Bradley Convention Centre. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a business centre and a computer
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Chatham-Kent John D. Bradley Convention Centre and a 3-minute drive from St. Clair College Capitol Theatre
  • Pets welcome for a fee
A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. The business-friendly Holiday Inn Express & Suites Chatham South by IHG also features an indoor pool, a fireplace in the lobby, and laundry facilities. Free self parking is available.

This Chatham-Kent hotel is smoke free.

Guests are served a free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily

Things to do

  • Indoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from February 24 2025 to December 31 2025 (dates subject to change):
  • Fitness facilities
The property will be renovating from 14 March 2025 to 31 December 2025 (completion date subject to change). The following areas are affected:
  • Business centre
  • Exterior
  • Fitness facilities
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 60 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 60 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Chatham South
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Holiday Inn Express
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Holiday Inn Express Suites Chatham South an IHG Hotel
Holiday Inn Express & Suites Chatham South by IHG Hotel
Holiday Inn Express & Suites Chatham South by IHG Chatham-Kent

Holiday Inn Express & Suites Chatham South by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 488 out of 1017 reviews
Rating 8 - Good. 352 out of 1017 reviews
Rating 6 - Okay. 104 out of 1017 reviews
Rating 4 - Poor. 43 out of 1017 reviews
Rating 2 - Terrible. 30 out of 1017 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Princepreet

Stayed 1 night in Aug 2025

6/10 Okay

Denyse

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Yue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

JAMES

Liked: Staff & service
THE BREAKFASTS ARE REALLY GREAT. THE HOSPITALITY WAS VERY GOOD. RIGHT NOW THE HOTEL IS UNDER CONSTRUCTION, SO THE ROOMS NEED UP DATING. THEY ARE DRAB AND WOULD LIKE TO SEE WHAT IT WILL LOOK LIKE WHEN IT IS FINISHED WE WERE HAPPY TO HAVE A ROOM WITH ROLLIN SHOWER, ONLY THE WATER FLOODED ALL OVER THE BATHROOM FLOOR WHICH NEEDED A DEEPER SLANT TOWARDS THE SHOWER DRAIN. ALSO THE WATER DID NOT GET HOT ENOUGH. FURNISHINGS NEED CLEANING. WE HAVE ALWAYS HAPPY WITH THE HOLIDAY INN EXPRESS HOTELS, BUT THIS TIME WE WERE DISAPPOINTED. JIM AND LYNDA RUDY
Stayed 2 nights in Aug 2025

8/10 Good

Misheck

Under renovations
Stayed 1 night in Aug 2025

10/10 Excellent

EDWARD

Stayed 1 night in Aug 2025

10/10 Excellent

shayne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff at the property were awesome. Friendly and helpful. The property is under renovation and once completed it should be awesome. Right now it is difficult to rate the room given it is in need of renovation. It had a rundown appearance but to be expected in advance of its renovation. Common areas such as front desk area and restaurant area looked great.
Stayed 3 nights in Aug 2025

4/10 Poor

HAROLD

Disliked: Property conditions & facilities
Staff was friendly and accommodating, but too many little issues made this stay unpleasant. (not our first visit to this location). 1. We booked here because of the pool, only to discover that it was closed due to renovation - try telling that to a 4-yr old whose heart was set on going for a swim. Staff very pleasantly shrugged shoulders and blamed the booking partners who were supposed to be responsible for letting us know - never happened. Staff directed us to a nearby splash pad where they were sending everyone - that was closed for maintenance. Double-Whammy. 2. The bathroom door did not close/lock properly - again not a huge deal, but awkward with a 4 yr old. 3. The room door would not open properly - key was recognized but needed several tries to unlatch. 4. USB ports: Only 3 were available in the room, 2 of which were dead. So, 1 port was left for us to charge 2 phones, a tablet, a watch, and hearing aids. Staff did offer to send a maintenance person around, but it was already bed time. 5. Having stayed at other Holiday Inns, was expecting a small security deposit ($50 at previous HI), but this place charges $200 for deposit which was supposed to be be refunded. 4 days later it has not be returned. We shall not be returning to this location unless some major changes made.
Stayed 1 night in Aug 2025

6/10 Okay

Balazs

Liked: Property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities
Free breakfast was nice. We have an EV and a charger was a short walk away. Air conditioning was very welcome during the summer heatwave.
Barnstormers game was a great time.
Stayed 2 nights in Aug 2025

2/10 Terrible

James, Collingwood

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very rude. Huge language barrier. Made it considerably frustrating to check in
Stayed 1 night in May 2025

6/10 Okay

Robert, Kitchener

Liked: Staff & service
Disliked: Property conditions & facilities
Overpriced for very average accommodation in the middle of a renovation. Friendly staff, nice bed and impressive bathroom.
Stayed 1 night in Jul 2025

6/10 Okay

Matt

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bathroom was very dirty! Shower floor covered in black marks. Shower looked liked it wasn’t cleaned in weeks. Towels had hair stuck in the them.
Stayed 1 night in Aug 2025

6/10 Okay

Kenneth

Disliked: Property conditions & facilities
Basic. In renovation. So expect some of that
Stayed 3 nights in Aug 2025

6/10 Okay

Aleathea

Liked: Staff & service
Stayed 2 nights in Jul 2025

8/10 Good

David

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Casino next door had great dining options. Front desk were all great, thank you Keira!
Stayed 5 nights in Jul 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 1 night in Aug 2025

8/10 Good

Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Cathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable. Great breakfast in the morning. Room was very clean.
Stayed 1 night in Aug 2025

8/10 Good

Ronald

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

joyce

Liked: Cleanliness, staff & service
The
Stayed 1 night in Jul 2025

4/10 Poor

Paul

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Room was very out dated for today’s technology Also did not get and coffee or tea as I did at other hotels
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Roberto

Stayed 1 night in Jul 2025