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TRU by Hilton Chesapeake, VA

2.5 star property

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Photo gallery for TRU by Hilton Chesapeake, VA

Reception
Exterior
Laptop workspace, free WiFi, bed sheets
Business centre
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

View in a map
1570 CROSSWAYS BLVD, Chesapeake, VA, 23320
  • Place, Greenbrier Mall
    ‪2 min walk‬
  • Place, Chesapeake Conference Center
    ‪2 min drive‬
  • Place, Regent University
    ‪5 min drive‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed

8.2 out of 10
Very good
(19 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Bathtub

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(18 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

TRU by Hilton Chesapeake, VA

Art Deco hotel with free breakfast and fitness centre
A fitness centre, a 24-hour business centre and a 24-hour front desk are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include express check-in, express check-out and gift shops/newsstands. Housekeeping is available on request.
TRU by Hilton Chesapeake, VA offers 87 air-conditioned accommodations with complimentary bottles of water and a hairdryer. 50-inch LED televisions come with premium satellite channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at TRU by Hilton Chesapeake, VA. During your stay, you're just a quick walk from Greenbrier Mall. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Amenities include a front desk safe, a 24-hour business centre and a gift shop
  • On-site recreation includes a gym
  • Just a 2-minute drive from Greenbrier Mall and 12 minutes from Norfolk State University
  • Cats and dogs welcome for a fee
Public spaces have free WiFi. You'll find a 24-hour business centre on site. Free breakfast is served daily. A fitness centre, a vending machine, and gift shops/newsstands are also featured at TRU by Hilton Chesapeake, VA. Self parking is free.

This Art Deco Chesapeake hotel is smoke free.

Guests are served a free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • Billiards/pool table
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible van parking

More

  • Art Deco architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with premium satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free long-distance calls
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

TRU BY Hilton Chesapeake
TRU by Hilton Chesapeake VA
TRU by Hilton Chesapeake, VA Hotel
TRU by Hilton Chesapeake, VA CHESAPEAKE
TRU by Hilton Chesapeake, VA Hotel CHESAPEAKE

TRU by Hilton Chesapeake, VA Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 200 out of 323 reviews
Rating 8 - Good. 62 out of 323 reviews
Rating 6 - Okay. 30 out of 323 reviews
Rating 4 - Poor. 14 out of 323 reviews
Rating 2 - Terrible. 17 out of 323 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and very nice facility. Only weird thing was there wasn’t a dresser in the room
Stayed 2 nights in Aug 2025

4/10 Poor

Monica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience. The staff was helpful and friendly. The rooms were comfortable. We would definitely stay again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Natascha

Liked: Amenities
Beautiful Hotel! Perfect for sleeping while visiting family! The breakfast buffet was good! Everyone was friendly and helpful during my stay!
Stayed 2 nights in Jul 2025

10/10 Excellent

Antwain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained place to stay. Our rooms were spacious and clean. It was a bonus that we received complimentary bottles of water. Breakfast was very good, plenty of options. I would definitely stay here again.
Stayed 1 night in Jul 2025

8/10 Good

Deborah

Stayed 1 night in Jul 2025

10/10 Excellent

Malaki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin, Chester

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for the weekend.
Stayed 1 night in Jul 2025

8/10 Good

Adam

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Overall, a good place to stay. The floors needed sweeping; they were not clean. Asides from that, all good.
Stayed 1 night in Jul 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Jill

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Poor housekeeping service

The floor was filthy when we checked in around 4pm. Shortly after, I went to the front desk and asked if housekeeping could go over the floors again. The front desk employee said housekeeping was gone for the day and all she could do was leave a note for the manager for the next morning. She also offered me disposable cleaning rags to clean it myself. There were also drink marks on the nightstand and finger streaks across the tv. Prior to completing this negative review, I filled out the hotel’s feedback form and reached out to the hotel via email and heard nothing back.
Stayed 1 night in Jul 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Carolina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was great! Although are bathroom wasn’t fully clean when given the room. Some staff were slightly unwelcoming. Breakfast was pretty good!
Stayed 1 night in Jul 2025

8/10 Good

Bettina

Nice time
Stayed 2 nights in Jun 2025

10/10 Excellent

Latasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and fast, friendly staff.
Stayed 1 night in Jul 2025

8/10 Good

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel for the money. Never had breakfast in the morning we were too busy with family plans. Great location for what we were doing. Would stay there again.
Stayed 3 nights in Jul 2025

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Angela

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The over all stay was very nice
Stayed 2 nights in Jul 2025

6/10 Okay

Alycia

Stayed 3 nights in Apr 2025

6/10 Okay

Alycia

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
My room was not cleaned and I was able to check in as no one checked. I sat in the room as the person came in talking on their phone then plugged it in in the room and proceeded to clean around me. Not a word was spoken. Last night there we had 6 people join us among them my 2 grandchildren (8 &4) the two women at the front desk sat there on their phones and yelled at the kids about the swinging chair. Nothing was said to any of us adults which ended up having the 5 yr old in tears as he was frightened. Will not stay here again.
Stayed 3 nights in Jun 2025

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was friendly, was quiet, clean, good breakfast .Great Mexican restaurant next door. was a nice stay.
Stayed 5 nights in Jun 2025

10/10 Excellent

oluwakemi

Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and I love the personal welcome on TV. The bedsheets in room 203 appears not changed because I saw that the sheet was not fresh and observed dirt on the bed sheet. Otherwise I was satisfied with my stay.
Stayed 2 nights in Jun 2025