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TRU by Hilton Chesapeake, VA

2.5 star property

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Photo gallery for TRU by Hilton Chesapeake, VA

Lobby
Business centre
Laptop workspace, free WiFi, bed sheets
Exterior
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
1570 CROSSWAYS BLVD, Chesapeake, VA, 23320
  • Place, Greenbrier Mall
    ‪2 min walk‬
  • Place, Jillian's Billiards
    ‪9 min walk‬
  • Place, Chesapeake Conference Center
    ‪2 min drive‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed

8.4 out of 10
Very good
(24 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Bathtub

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(20 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(3 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

TRU by Hilton Chesapeake, VA

A fitness centre, a 24-hour business centre and a 24-hour front desk are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include express check-in, express check-out and gift shops/newsstands. Housekeeping is available on request.
TRU by Hilton Chesapeake, VA offers 87 air-conditioned accommodations with complimentary bottles of water and a hairdryer. 50-inch LED televisions come with premium satellite channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at TRU by Hilton Chesapeake, VA. During your stay, you're just a quick walk from Greenbrier Mall. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Amenities include a front desk safe, a 24-hour business centre and a gift shop
  • On-site recreation includes a gym
  • 9 minutes on foot from Greenbrier Mall and a 3-minute drive from Chesapeake Conference Center
  • Cats and dogs welcome for a fee
Public spaces have free WiFi. You'll find a 24-hour business centre on site. Free breakfast is served daily. A fitness centre, a vending machine, and gift shops/newsstands are also featured at TRU by Hilton Chesapeake, VA. Self parking is free.

This Art Deco Chesapeake hotel is smoke free.

Guests are served a free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • Billiards/pool table
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping on request

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible van parking

More

  • Art Deco architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with premium satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free long-distance calls
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

TRU BY Hilton Chesapeake
TRU by Hilton Chesapeake VA
TRU by Hilton Chesapeake, VA Hotel
TRU by Hilton Chesapeake, VA CHESAPEAKE
TRU by Hilton Chesapeake, VA Hotel CHESAPEAKE

TRU by Hilton Chesapeake, VA Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 235 out of 383 reviews
Rating 8 - Good. 75 out of 383 reviews
Rating 6 - Okay. 37 out of 383 reviews
Rating 4 - Poor. 15 out of 383 reviews
Rating 2 - Terrible. 21 out of 383 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Artie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean,Friendly,Comfortable setting
Stayed 2 nights in Nov 2025

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Did not do breakfast, but everything else is great!
Stayed 1 night in Nov 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Nov 2025

2/10 Terrible

Moses

On 11/18 The daytime customer service deters customers. I booked a room for one night to stay while working from out of town. I checked before working overnight. The job went past time and I wasn't going to make it back to the room before checkout. I called to let the front desk. I was in a bind. Facing a four hour ride back home, and no sleep for 30hrs, I asked for a later checkout. She understood and for a rate, I booked it. It was an excellent idea for those in my situation. After reactivating my room key, I laid down for an expected two hours of sleep. I got a light knock on the door in the first hour that I chalked up to room service not being informed. The next hour, another knock follwed by someone trying to get in. Luckily I had the stopper set. I was fully awake now. I cracked the door after loud knocks and the manager yelled, (word for word)"You shouldn't be in this room past checkout. I'm headed back downstairs and of you're not there 5 minutes after i get there, I'm calling the police. She walked off. I finished the time we agreed on and went to the lobby. The manager goes on to tell me there was no way i was allowed in that room, hotel policy, rooms needing to be filled, etc. all of which was an internal issue once i paid for services. Agreed to disagree and was met in the parking lot by four police officers. I thought i was a reward member.
Stayed 1 night in Nov 2025

4/10 Poor

Alison N

Disliked: Cleanliness, amenities, property conditions & facilities
We booked 2 nights and only ended up staying 1. The bathroom had hair in the walls and on wall mounted shampoo . We found even more hair on the towels and pillows. It was not a clean room and I have not heard back from management on refunding the 2 night.
Stayed 2 nights in Nov 2025

8/10 Good

Elisa

Liked: Cleanliness
Stayed 4 nights in Nov 2025

10/10 Excellent

Luz

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely, clean, overall really nice. The breakfast was lovely. Staff were kind. Great experience and plan on returning when back in VA.
Stayed 1 night in Nov 2025

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was pleasant and courteous, room was clean and comfortable, though missing shower gel. This was a minor inconvenience, and I didn't bring it to the attention of the staff.
Stayed 2 nights in Nov 2025

8/10 Good

Tayah

Stayed 1 night in Oct 2025

6/10 Okay

Fabiola

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
We stayed one day and it got the job done. That said…the room is TINY and the breakfast is beat.
Stayed 1 night in Oct 2025

8/10 Good

jewel, boykins

Liked: Cleanliness, amenities, property conditions & facilities
everything was fantastic. the only thing that upset me was the $100 deposit i wasnt aware of. expedia did not have that under property details.
Stayed 1 night in Nov 2025

6/10 Okay

Crystal

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Room was very small but clean. Breakfast was terrible tried it twice and could not eat it.
Stayed 2 nights in Nov 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Oct 2025

2/10 Terrible

Christina

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Staff and hidden incidental clause
Stayed 1 night in Nov 2025

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everyone was nice and the room was beautiful!
Stayed 1 night in Oct 2025

10/10 Excellent

LASHANDA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the clerk was super friendly and helpful and made our stay more pleasant!
Stayed 2 nights in Oct 2025

2/10 Terrible

Phillip

Stayed 1 night in Oct 2025

10/10 Excellent

Rakira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for NSU homecoming and we enjoyed our stay . The hotel was clean and reasonably price !
Stayed 2 nights in Oct 2025

10/10 Excellent

LisaMarie Joyner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and painless. The desk personnel were friendly and accommodating. The location was offered access to the highway and I didn’t have to go through the tunnel not once.
Stayed 2 nights in Oct 2025

8/10 Good

Y

Travelled with group
Liked: Staff & service, amenities
First time I’ve stayed at this location! Don’t stay on the first floor!!! The cleaning staff was loud and woke me up…. My light next to my bed did work and we did not have an ice bucket!! I paid a good price but the rooms are subpar!!!
Stayed 2 nights in Oct 2025

8/10 Good

Sherita Bennett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Oct 2025

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good. Ill return
Stayed 1 night in Oct 2025

6/10 Okay

Brandy, Bennettsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything about our stay at the Tru by Hilton was great, except the maintenence on the hot water. We arrived on Wednesday night, took one shower and couldnt get another shower until friday afternoon.
Stayed 3 nights in Oct 2025

8/10 Good

Jordan

B
Stayed 1 night in Oct 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025