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Hotel Jaiba Mahahual

2.5 star property

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Photo gallery for Hotel Jaiba Mahahual

Outdoor pool
Standard Room, Terrace | Terrace/patio
Breakfast meal
Front of property
Junior Double Room, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pool
  • Laundry
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
Carretera Cafetal - Mahahual, KM 55 Calle Jaiba, Mahahual, QROO, 77940
  • Mahahual Lighthouse
    ‪1 min drive‬
  • Mahahual Beach
    ‪3 min drive‬
  • Maya Water Park
    ‪4 min drive‬

Room options

View all photos for Comfort Double Room

Comfort Double Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Comfort Double Room

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Double Room, 1 King Bed

Junior Double Room, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Junior Double Room, 1 King Bed

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Terrace

Standard Room, Terrace | Terrace/patio

Standard Room, Terrace

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Twin Room

Comfort Twin Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Comfort Twin Room

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Twin Room, Terrace, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Twin Room, Terrace, Pool View

  • 28 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony | Terrace/patio

Superior Double Room, Balcony

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Balcony, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Room, Balcony, Pool View

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Jaiba Mahahual

Adults-only hotel with rooftop terrace and spa services
Along with an outdoor pool, this smoke-free hotel has a rooftop terrace and spa services. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Hotel Jaiba Mahahual offers 10 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and free toiletries. This individually decorated and furnished accommodation has separate dining areas and includes desks. Beds feature Egyptian cotton sheets and premium bedding. This Mahahual hotel provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Hotel Jaiba Mahahual, you'll be within walking distance of Mahahual Beach. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Just a 4-minute drive from Costa Maya Port and a few minutes from Mahahual Beach
  • Airport shuttle service available for a fee
As a guest of Hotel Jaiba Mahahual, you'll find an outdoor pool, a rooftop terrace, and spa services. WiFi is free in public spaces. Hotel Jaiba Mahahual also features tour/ticket assistance, a garden, and a picnic area. Limited free parking is available on a first-come, first-served basis.

This Mahahual hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Things to do

  • Bicycle rentals
  • Ecotours
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • No lift

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: MXN 500
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 900
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: MXN 500 (subject to availability)
  • Late check-out fee: MXN 900 (subject to availability)
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Jaiba Mahahual
Jaiba Mahahual
Hotel Jaiba
Hotel Jaiba Mahahual Hotel
Hotel Jaiba Mahahual Mahahual
Hotel Jaiba Mahahual Hotel Mahahual

Hotel Jaiba Mahahual Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 30 out of 39 reviews
Rating 8 - Good. 6 out of 39 reviews
Rating 6 - Okay. 1 out of 39 reviews
Rating 4 - Poor. 1 out of 39 reviews
Rating 2 - Terrible. 1 out of 39 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Corey

Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
A Magical Christmas Getaway in Mexico with hotel Jaiba. Our stay here in Mexico over Christmas was nothing short of extraordinary. From the moment we arrived, we were welcomed with warm smiles, festive decorations, and an unmistakable air of holiday cheer. The hotel was beautifully adorned with twinkling lights, poinsettias, and a grand Christmas tree that instantly put us in the holiday spirit. The accommodations were impeccable—our room was spacious, tastefully decorated with motivational quotes and art from the staff. We hired bikes and did our laundry both of which were easy to book via the lovely staff at reception. One big highlight for us was after asking about how to get to our next destination reception called ahead for us at the bus station and made sure we were booked on for the only bus leaving that day and even booking a taxi for us early morning. Just went above and beyond which is what you want on holiday at Xmas. The hotel is a lil out of the way but it's sooo cheap to get into town and grab a taxi on the main road. It's also very flat so bikes were a great addition to our stay. The staff’s attentiveness and genuine kindness made our stay truly lovely and the dogs and cats just made it all that more wonderful to stay.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good staff, nice rooftop area.
Stayed 1 night in May 2024

4/10 Poor

Aydin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not a good stay

The personal was very kind and willing to help. I wish I could say the same for the rest of my stay. Unfortunately the water was stinking and there were lots of ants. I wouldn’t stay in that hotel again. In fact I wouldn’t visit Mahahual again.
Stayed 1 night in Apr 2024

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything.Diana and Sol were great
Stayed 3 nights in Feb 2024

10/10 Excellent

Neave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

My stay at Hotel Jaiaba - a fluke scheduled during a huge mess to get on a cruise ship - ended up as the best part of my vacation week. Easy to reserve online by phone from the States last minute, and they have WIFI in the rooms which helped with my travel snafu final plans. The room was quiet, the bed super comfortable, and I had the upper level lanai with a hammock to myself. Had a delicious dinner a quick taxi ride away on recommendation by the staff, who spoke English (after a rather harrowing 4.5 hour no conversation “taxi shuttle” ride from Cancun). The best coffee and sugar ever. Peaceful and affordable. Thank you!
Stayed 1 night in Mar 2023

10/10 Excellent

Erin

Stayed 1 night in Feb 2023

10/10 Excellent

Lazaro

Stayed 1 night in Oct 2022

10/10 Excellent

Colleen

Liked: Cleanliness, property conditions & facilities, room comfort

Wonderful Stay At Hotel Jaiba

Staying at Hotel Jaiba Mahahual was a restful and healing experience and just what I needed. The hosts were friendly, welcoming, and attentive.The room and premises were very clean. Hotel Jaiba is pleasantly decorated with plants and ocean-themed decor. It is a short walk, or hotel ride, to the beach and the boardwalk (malecon). Shop for fresh fruit at nearby Super El Chino.
Stayed 8 nights in Feb 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

It was great! Excellent service. Would definitely come back!!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great personalized service. Great nature views and price
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great rooms - friendly staff- be aware of the road

Great room, friendly staff, close to road
Stayed 5 nights in Apr 2019

10/10 Excellent

Neringa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New hotel with very friendly staff

Best service I have ever had, feels like at friends house not in a hotel. Location a bit outside, but taxi only 20 pesos per trip. Amazing relax area on the roof. My best recommendations! And the welcome surprise on my bed i swear was something so sweet and amazing! Thank you
Stayed 3 nights in Dec 2018

10/10 Excellent

Karla Georgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nos encanto

Stayed 5 nights in Apr 2025

10/10 Excellent

ADA ESTELA

Stayed 9 nights in Apr 2025

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel muy bueno un poco alejado pero bueno, le falta un poco de servicio
Stayed 1 night in Apr 2025

10/10 Excellent

ITZEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena estadía, disfrutamos 4 noches

Fue muy agradable la estancia, la habitación cómoda, la fruta de desayuno deliciosa para iniciar el día con granola y yogurth, muy saludable, la alberca muy refrescante. El trato de Sol y Diana excelente, nos encanta que sean cuidadosas con detalles en el Hotel, cuidando de los animalitos.
Stayed 4 nights in Jan 2025

10/10 Excellent

ramiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estancia fue muy agradable. La atención siempre fue muy buena y cordial. El hotel no está cerca de la playa, pero se puede llegar muy rápido en auto o taxi. Las habitaciones están muy limpias lo mismo que el resto de las instalaciones. Muy recomendado! Mencioné que son muy amables y cordiales?
Stayed 5 nights in Dec 2024

8/10 Good

Sandra Alejandra

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

2/10 Terrible

MAYRA EDITH

Stayed 1 night in Oct 2023

8/10 Good

Erika

Liked: Cleanliness, staff & service
El lugar es bonito, a
Stayed 2 nights in Dec 2021

6/10 Okay

Hector

Liked: Cleanliness, staff & service

Desproporcionado precio-servicio

El precio es alto en relación a lo que ofrecen. Las instalaciones demasiado limitadas. La atención de las encargadas EXCELENTE. Se esmeran por la decoración y por la limpieza.
Stayed 2 nights in Dec 2021