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Ciala Resort Best Hotel in Kisumu Kenya

5.0 star property

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Exterior
Property video
Executive Room | In-room safe, desk, laptop workspace, blackout curtains
Restaurant
Family Cabin, 4 Bedrooms, Mobility Accessible, Garden Area | Living area | 55-inch Smart TV with satellite channels, Netflix, Hulu

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Daraja Mbili, Kisumu, Kisumu County
  • Place, Maragoli Hills
    ‪6 min drive‬
  • Place, Kisumu Impala Sanctuary
    ‪25 min drive‬
  • Place, Dunga Bay
    ‪25 min drive‬
  • Airport, Kisumu (KIS)
    ‪20 min drive‬

Room options

View all photos for Superior Single Room

Superior Single Room | In-room safe, desk, laptop workspace, blackout curtains

Superior Single Room

10.0 out of 10
Exceptional
(2 reviews)
  • Hill view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room

Executive Room | In-room safe, desk, laptop workspace, blackout curtains

Executive Room

  • Hill view
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Honeymoon Room

Honeymoon Room | In-room safe, desk, laptop workspace, blackout curtains

Honeymoon Room

  • Hill view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room

8.0 out of 10
Very good
(1 review)
  • Hill view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Family Cabin, 4 Bedrooms, Mobility Accessible, Garden Area

Family Cabin, 4 Bedrooms, Mobility Accessible, Garden Area | In-room safe, desk, laptop workspace, blackout curtains

Family Cabin, 4 Bedrooms, Mobility Accessible, Garden Area

  • Hill view
  • 1 bedroom
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

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About this property

Ciala Resort Best Hotel in Kisumu Kenya

This resort features 2 restaurants, an outdoor pool and 2 bars/lounges. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, a fitness centre, a 24-hour business centre and a conference centre are on-site. Change of bedsheets is available on request
Ciala Resort Best Hotel in Kisumu Kenya offers 58 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. 55-inch Smart televisions come with premium satellite channels and Netflix. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets.

Recreational amenities at the resort include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy.
During your stay at Ciala Resort Best Hotel in Kisumu Kenya, you'll be close to Maragoli Hills. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and 2 bars/lounges
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, bicycles to rent and a playground
  • 1.7 mi (2.8 km) from Maragoli Hills and 8.8 mi (14.2 km) from Lake Victoria
  • Beach shuttle service available for a fee
Ciala Resort Best Hotel in Kisumu Kenya offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A 24-hour business centre, 10 meeting rooms, and coworking spaces are available. Event space at this resort measures 8611 square feet (800 square metres) and includes a conference centre. Spa services, a terrace, and gift shops/newsstands are also featured at the luxury Ciala Resort Best Hotel in Kisumu Kenya. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kisumu resort.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM. The resort hosts a free manager's reception daily.
Ciala Resort Best Hotel in Kisumu Kenya has 2 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics

Things to do

  • Bicycle rentals
  • Ecotours
  • Fitness classes
  • Gym
  • Hiking/biking trails
  • Horseback riding/rentals
  • Mountain biking
  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • High chair
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business centre
  • Conference centre (8,611 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Area rugs in room
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KES 4000.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: KES 4000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Ciala In Kisumu Kenya Kisumu
Ciala Resort Best Hotel in Kisumu Kenya Resort
Ciala Resort Best Hotel in Kisumu Kenya Kisumu
Ciala Resort Best Hotel in Kisumu Kenya Resort Kisumu

Ciala Resort Best Hotel in Kisumu Kenya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 26 out of 38 reviews
Rating 8 - Good. 8 out of 38 reviews
Rating 6 - Okay. 2 out of 38 reviews
Rating 4 - Poor. 0 out of 38 reviews
Rating 2 - Terrible. 2 out of 38 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Florence

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful environment, friendly staff, great menu and healthy options. The concierge lady and the HR were exceptional .. just that check in wait took longer than expected but overall we enjoyed our stay.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Julia Klara Nyaundi

Liked: Cleanliness, amenities, property conditions & facilities
Awesome serene place with great food and amenities.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Immaculate

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast was fresh. The staff were wonderful. The facility was , quiet and soothing a good place for a weekend getaway.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Guenter

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, excellent breakfast buffet, good value. Nice resort near Kisumu
Stayed 9 nights in Jun 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The place to stay in Kisumu. Hotel staff and management professional and accommodating. Would have preferred more menu variety in food if possible.
Stayed 9 nights in Jun 2025
Verified

10/10 Excellent

BERNARD

Liked: Cleanliness, amenities, property conditions & facilities
The staff is AWESOME! I highly recommend Cial resort
Stayed 9 nights in May 2025
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything there.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Brett

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Even more beautiful people. And I loved all the beautiful birds on the property.
Stayed 14 nights in May 2025
Verified

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt like I was right at home! This was an incredible experience. I can’t wait to bring my family back with me soon!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Staff is excellent and friendly. Would definitely come back. Gym and steam sauna a plus!
Stayed 2 nights in May 2023
Verified

8/10 Good

JITESH

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience !!
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

DELVINE

Liked: Staff & service, amenities, property conditions & facilities
Very professional staff
Stayed 1 night in Jul 2024
Verified

8/10 Good

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

The service at Ciala is always top notch. This is my third time staying with them and they are always hospitable. Our TV was missing from our room, so check in was a bit delayed and they had to separate our beds which we had asked for before we arrived, but other than that, if you need a place to relax, it is great to wind down there.
Margarita Pizza
Chocolate Milkshake
Fresh juice upon check in
Clean pool, perfect temperature
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

NIKKI

Liked: Cleanliness, staff & service, amenities
I can't even begin to tell you how absolutely AMAZING and beautiful this place is! From beginning to end I was treated like royalty. I highly, highly, HIGHLY recommend this place. I will be visiting every time I come to Kenya.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a little off the main road. Arrange pick up earlier since cabs can take as long as 30 minutes. Excellent property!!! The gardening is out of this world
Stayed 1 night in Nov 2024
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Cris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cris Obudo

Outstanding
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place to stay…. Salty food.. some broken amenities, typical to Kenya. Most of the staff were excellent. Would recommend - a bit pricey though. It’s not quite there.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ciala is the best resort in Kisumu and the pricing is very affordable. We booked a couple rooms, since we had a big party. The staff was incredibly friendly. Security team was great. The pool was nice. They had a kids area and plenty of area to run around. One neat thing they did was catch your own fish and the staff would cook it for you from a giant fish tank. Think of it like picking a lobster, but with a lake twist. Very easy to recommend. Will gladly book again.
Stayed 2 nights in Aug 2024
Verified

6/10 Okay

Patrick

Disliked: Property conditions & facilities
Property had hot water only in the mornings. If you want to take a shower in the afternoon or night it was only cold water. No robes in room. Breakfast is good but lunch and dinner meals need improving.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
isolated and steam room and sana didn't work
Stayed 1 night in Jul 2024
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort, good food, good service. The only problems we had were at check-in and in communications. They couldn't find our reservation, at first, and then they wanted to charge an extra 8000ks per day for our daughter, even though the reservation stated 2 adults and one child. We did end up paying 4000ks per day for an extra bed. Also, the pool closed at 6pm,but someone told us it was okay to swim, then another man told us we couldn't. At dinner, they gave us soft drinks as part of the half board, the first night, then tried to charge us the next night. Communications not always great.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and staff very friendly. I didn't like the fact that it took them more than 30 minutes to check us in but this disappointment was more than compensated by their juicy juices. The staff also were willing to go out of their way to carry our small bags, which was a bit vexing. They might have picked this habit from the expectation/attitude of some "waheshimiwa" guests. Breakfast was pretty good. We went in for lunch and it took more than one hour to get it ready. This was perplexing. However, the lunch turned out to be pretty good. Overall, some of us are very conscious of time and I more than mentioned to the receptionist this. It will be nice if the management can take this into account. Everything else was pretty good.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Detlef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne große sehr gepflegte Anlage mit sehr freundlichem und fleissigem Personal
Stayed 4 nights in Aug 2025