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Hôtel Quai des Pontis

3.0 star property

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Photo gallery for Hôtel Quai des Pontis

Junior Suite | Premium bedding, soundproofing, iron/ironing board, free WiFi
Exterior
Balcony
Daily buffet breakfast for a fee
Seasonal outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
16 rue des Pontis, Cognac, Charente, 16100
  • Place, Château de Cognac
    ‪3 min walk‬
  • Place, Hennessy Cognac Company
    ‪6 min walk‬
  • Place, Cognac Museum of Arts
    ‪8 min walk‬

Room options

View all photos for Comfort Twin Room, Garden View

Comfort Twin Room, Garden View | Premium bedding, soundproofing, iron/ironing board, free WiFi

Comfort Twin Room, Garden View

  • Park view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, River View

Family Room, River View | Premium bedding, soundproofing, iron/ironing board, free WiFi

Family Room, River View

9.0 out of 10
Wonderful
(2 reviews)
  • River view
  • 25 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Cabin (for 4)

Premium bedding, soundproofing, iron/ironing board, free WiFi

Cabin (for 4)

  • River view
  • 21 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Apartment (Quadruple Lodge Garden View)

Premium bedding, soundproofing, iron/ironing board, free WiFi

Apartment (Quadruple Lodge Garden View)

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room River View

View from room

Room River View

9.2 out of 10
Wonderful
(5 reviews)
  • River view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Quadruple Suite Garden View

Quadruple Suite Garden View | Premium bedding, soundproofing, iron/ironing board, free WiFi

Quadruple Suite Garden View

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double Room, Garden View

Double Room, Garden View | Premium bedding, soundproofing, iron/ironing board, free WiFi

Double Room, Garden View

  • Garden view
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double Room With Private Terrace

Premium bedding, soundproofing, iron/ironing board, free WiFi

Double Room With Private Terrace

9.8 out of 10
Exceptional
(7 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Terrace, Garden View

Suite, Terrace, Garden View | Premium bedding, soundproofing, iron/ironing board, free WiFi

Suite, Terrace, Garden View

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room (Quadruple Room Garden View)

Premium bedding, soundproofing, iron/ironing board, free WiFi

Room (Quadruple Room Garden View)

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite | Premium bedding, soundproofing, iron/ironing board, free WiFi

Junior Suite

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Cabin

Comfort Cabin | Premium bedding, soundproofing, iron/ironing board, free WiFi

Comfort Cabin

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room

Superior Room | Premium bedding, soundproofing, iron/ironing board, free WiFi

Superior Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Chambre Duplex

Chambre Duplex | Premium bedding, soundproofing, iron/ironing board, free WiFi

Chambre Duplex

  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Hôtel Quai des Pontis

A bar/lounge, coffee/tea in a common area and a seasonal outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include concierge services, free newspapers and tour/ticket assistance.
Hôtel Quai des Pontis offers 35 accommodations with espresso makers and complimentary bottles of water. Beds feature premium bedding. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with satellite channels. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include a seasonal outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hôtel Quai des Pontis. During your stay, you're just a quick walk from Château de Cognac. You'll find features such as free WiFi in public areas and free self-parking, plus a bar.
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a playground
  • Just a 3-minute walk from Château de Cognac and 6 minutes on foot from Cognac Public Garden
  • Pets welcome for a fee (restrictions apply)
As a guest of Hôtel Quai des Pontis, you'll find a seasonal outdoor pool, a terrace, and gift shops/newsstands. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. The family-friendly Hôtel Quai des Pontis also features tour/ticket assistance, a garden, and coffee/tea in common area. The hotel can provide concierge services and wedding services. Self parking is free.

This 3-star Cognac hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 8:30 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:30 AM to 10:30 AM on weekends; EUR 12.90 for adults and EUR 8 for children
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Bicycle tours
  • Foosball table
  • Piano
  • Playground
  • Seasonal outdoor pool
  • Table tennis
  • TV in common areas

Family friendly

  • Children's games
  • Fenced pool
  • In-room refrigerator
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Dock
  • Garden
  • On a river
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Grab bar in shower (90 centimetre high)
  • Hand-held showerhead
  • No lift
  • Roll-in shower (150 centimetre wide)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (87 centimetre high)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom

More

  • 1 floor
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • Pets: EUR 15 per pet, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12.90 for adults and from EUR 8 for children
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 8:00 PM
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Quai des Pontis
Hôtel Quai Pontis Cognac
Quai des Pontis Caravan Park Cognac
Quai des Pontis Cognac
Quai Pontis Caravan Park Hotel Cognac
Quai Pontis Caravan Park Hotel
Quai Pontis Caravan Park Cognac
Quai Pontis Caravan Park
Hôtel Quai Pontis
Hôtel Quai des Pontis Hotel
Hôtel Quai des Pontis Cognac
Hôtel Quai des Pontis Hotel Cognac

Hôtel Quai des Pontis Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 207 out of 325 reviews
Rating 8 - Good. 100 out of 325 reviews
Rating 6 - Okay. 14 out of 325 reviews
Rating 4 - Poor. 1 out of 325 reviews
Rating 2 - Terrible. 3 out of 325 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A secure and quiet lodging within easy walking to the old town area and garden.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good beds no noice, great reastaurants close by
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a wonderful place! Lovely helpful staff, beautiful setting, comfortable room and a great breakfast. Would stay here again 100%
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cognac stay

Great hotel and a really nice experience to visit Cognac
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick, easy check in with friendly, professional staff.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A beautiful and tranquil stay

Such a lovely place to stay! The location is right by the river, and it's such a tranquil place there, but it's also close enough to the bars if you want to stay out a bit later and enjoy the chill nightlife. The service here was great, and the room was clean, comfortable, and beautifully decorated. Definitely a great place to stay while enjoying the town of Cognac!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En route to the south

What a find. Absolutely charming hotel and very friendly
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel, in every way.

Just an amazing little hotel. Perfect location, lodges were excellent, great condition, well equiped and clean, staff really friendly and attentive. Genuinely can't wait to visit again, really good for Cognac too, a 5 min walk if that. Would like to try the other cabins next time.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding

This is a great hotel with a wonderful multi-lingual staff who were invariably cheerful and friendly. The hotel is in a great location for walking everywhere in Cognac including several cognac producers. Highly recommend the tour of Hennessy.
From the bridge looking upriver
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stop for cyclists

arrived by bycycle the staff couldn't have been better - nice secure parking and lovely room with balcony- close to plenty of nice bars and restaurants but also had a very nice drink served at the hotel
Stayed 1 night in Apr 2024
Verified

8/10 Good

Gideon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Perfect location

Really surprisingly great hotel with such a cool vibe and location, friendly service, easy parking and check-in. Our room unfortunately smelled somewhat stuffy (old smoke) which we felt the next morning. Apart from this, the hotel was a great find.
Stayed 1 night in Jul 2023
Verified

8/10 Good

Lester

Liked: Cleanliness, staff & service, amenities
Staff were welcoming, lovely hotel grounds and nice ambience. Free parking behind secure gates was a bonus and plenty of bays. Breakfast choices was a let down for the cost. Room opened onto small wooden terrace to garden area so nice to have choice to sit outside with some privacy. Room itself okay in size but quiet dated colour scheme and decor. Would of liked extra pillows and top bedsheet as the aircon worked but stopped with an error code so was bit warm with quilt. Liked that it did have a small fridge and coffee machine in the room.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Jean-Michel

Liked: Cleanliness, staff & service, amenities
La chambre est fantastique, on ne voudrait pas la quitter tellement il y a du confort
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

JEREMIE

Liked: Cleanliness, staff & service, amenities
Toujours au top! Cadre magnifique, personnel très agréable, petit déjeuner de grande qualité.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Eric

Hôtel fermé nous sommes arrivés devant un hôtel qui est fermé pour la semaine !!!!! Comment se fait il que la réservation a été prise en compte alors que l'établissement est fermé ? Nous avons dû trouver une autre solution d'hébergement : situation compliquée et fort désagréable au vue de la soirée de réveillon
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

emmanuelle

Liked: Cleanliness, staff & service, amenities
La chambre qui était dans une roulotte. Il y avait tout le confort nécessaire
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, amenities
Lieu dans un cadre exceptionnel à quelques centaines de mètres du centre ville. Très belles chambres spacieuses et design. Nous reviendrons !
Stayed 1 night in Nov 2025
Verified

6/10 Okay

veronique

Liked: Staff & service
Disliked: Cleanliness
Ce n'est pas exceptionnel comme j'ai pu le lire sur le site, la chambre double que j'ai eu n'avait rien à voir avec les photos sur le site ! Une chambre vieillissante, murs abimés, les portes (placard et séparation wc) ne ferment pas et la chasse d'eau de la cuvette des toilettes fuyait à notre arrivée. J'ai été déçue, je m'attendais à avoir une chambre plus luxueuse pour 110 € !
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Thales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização próximo ao rio e ao centro histórico de Cognac! O hotel tem uma estrutura fantástica! Atendimento e instalações excelentes!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Bérangère

Liked: Cleanliness, property conditions & facilities, room comfort
cadre très agréables chambre cosy propre et personnel agreable
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

reposant

personnel sympatique dans un cadre reposant
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

didier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atypique une belle surprise
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

desarnaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Toujours parfait

De nombreux séjours dans cet établissement. L’equipe est adorable, toujours prête à rendre service. C’est un plaisir d’y retourner.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnifique

Très bel emplacement et bel hôtel
Stayed 1 night in Jul 2025
Verified

8/10 Good

Frode

Liked: Staff & service, room comfort
Gøyt konsept, men rommet vi hadde var et veldig gammel rom, som bar preg av den var pusset opp. Golvet knirket og ristet når du gikk. Synes synd for de som bodde under oss, for det bråkte mye npr du selv bare gikk. Bassemget veldig lite i forhold til hvordan det så ut på bildet. Frokosten var faktisk veldig bra. Var valuta for pengene. Ellers var belighheten kjempe fint, og veldig flott område rundt om hotellet.
Stayed 2 nights in Jul 2025