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Maison L'OCCITANE

4.5 star property

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Photo gallery for Maison L'OCCITANE

Restaurant
Meeting facility
Separate bathtub and shower, free toiletries, hair dryer, bathrobes
Indoor pool
Interior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
LISBOETA MACAU, RUA DA PATINAGEM, Cotai, 999078
  • Place, City of Dreams
    ‪13 min walk‬
  • Place, The House of Dancing Water
    ‪13 min walk‬
  • Place, Cotai Strip
    ‪14 min walk‬
  • Airport, Macau (MFM-Macau Intl.)
    ‪2 min drive‬

Room options

View all photos for Room

A modern hotel room with a large bed, bedside tables, a desk, and a large window with curtains.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a desk, a chair, and a large abstract painting on the wall.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

A hotel room with a bed, a sofa, a nightstand, a lamp, and a large abstract painting on the wall.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Maison L'OCCITANE Deluxe Room - King

A modern hotel room with a large bed, a desk, a chair, and a large window with curtains.

Maison L'OCCITANE Deluxe Room - King

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Maison L'OCCITANE Deluxe Room - Twin

A hotel room with two beds, a desk, a chair, and a large abstract painting on the wall.

Maison L'OCCITANE Deluxe Room - Twin

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Maison L'OCCITANE Deluxe Room - Studio

A hotel room with two beds, a desk, a chair, and a large abstract painting on the wall.

Maison L'OCCITANE Deluxe Room - Studio

  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Maison L'OCCITANE Suite - King

A modern hotel room with a large bed, a desk, a chair, and a large window with curtains.

Maison L'OCCITANE Suite - King

  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Maison L'OCCITANE Suite - Twin

A modern hotel room with a sofa, armchair, and dining table.

Maison L'OCCITANE Suite - Twin

  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Maison L'OCCITANE

3 restaurants, an indoor pool and a bar/lounge are available at this hotel. Free WiFi in public areas is provided, as well as free self parking, a free casino shuttle and a free manager's reception. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Maison L'OCCITANE offers 164 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature down duvets. 55-inch Smart televisions come with digital channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Cotai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an indoor pool.
With your stay at Maison L'OCCITANE, you're connected to a shopping centre and just a quick walk from Taipa Village. You'll find features such as free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 3 restaurants
  • Cantonese breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 13 minutes by foot from City of Dreams and a 3-minute drive from Venetian Macao Casino
  • Free shopping centre, casino and ferry terminal shuttle service
There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

An indoor pool, a vending machine, and tour/ticket assistance are also featured at the luxury Maison L'OCCITANE. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Cotai hotel.

The hotel hosts a free manager's reception daily.
ROYAL PALACE – On-site restaurant.
Signature Noodles – On-site restaurant. Open daily.
STANLEY'S CAFÉ – On-site restaurant. Open daily.
ONE SHOT – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free casino shuttle
  • Free ferry terminal shuttle
  • Free shopping centre shuttle
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily Cantonese breakfast available 7:00 AM to 10:30 AM for a fee: HKD 83 for adults and HKD 83 for children
  • 3 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • ONE SHOT
  • ROYAL PALACE
  • Signature Noodles
  • STANLEY'S CAFÉ

Things to do

  • Designer stores
  • Indoor pool
  • Shopping centre

Family friendly

  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Doorbell and phone notification
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • In-room roll-in shower
  • Lift
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible bathroom vanity
  • Wheelchairs on site

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Maison L'OCCITANE

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for HKD 460 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Cantonese breakfast: from approximately HKD 83 for adults and from HKD 83 for children
  • Rollaway bed fee: HKD 460 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Maison L'Occitane Hotel
Maison L'Occitane Cotai
Maison L'Occitane Hotel Cotai

Maison L'OCCITANE Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 51 reviews
Rating 8 - Good. 18 out of 51 reviews
Rating 6 - Okay. 11 out of 51 reviews
Rating 4 - Poor. 4 out of 51 reviews
Rating 2 - Terrible. 2 out of 51 reviews

8.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Beatriz Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place,close to the Lisboa hotel too
Stayed 1 night in Apr 2025
Verified

8/10 Good

WING SING

Liked: Cleanliness, staff & service, property conditions & facilities
Sleep well, very comfortable ^_^
Stayed 1 night in Mar 2023
Verified

6/10 Okay

MEI LIN PHYLLIS

Liked: Cleanliness, staff & service, property conditions & facilities
Overall is OK for this hotel and just the location and transport not so convienient.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very spacious and the bathroom is superb! Check in took pretty long though. The only down side of the hotel is that it’s rather remote and you can only travel by taxi or walk over to grand Lisboa for shuttle bus.
Stayed 1 night in Apr 2023
Verified

8/10 Good

CHI HO

Liked: Cleanliness, property conditions & facilities
The room is clean, smell of smoke when first time get in however.
Stayed 1 night in Mar 2023
Verified

4/10 Poor

Chi Hang

Disliked: Cleanliness
Low value for money
Stayed 1 night in Nov 2023
Verified

2/10 Terrible

Ka Yan

Disliked: Cleanliness, staff & service, amenities
We stayed in the suite which is the largest room at the end of the floor but unfortunately besides for being large there is absolutely nothing going for it. 1. The toilet smelled like pee even after cleaning the next day (we stayed 2 nights), I suspect it’s the drains. 2. The water drained very very slowly in the shower. 3. Even though its a fairly new hotel, it’s already dated and kinda dirty. There were stains on the mini bar counter top, the door handle to the bedroom fell off and we had to pop it back in ourselves. 4. Mini bar was almost non existent, only provided English Breakfast Tea, Jasmine Tea and instant coffee. Most hotels provide a Nestle Cafe coffee pod machine now days, not this one, only crappy instant coffee. 5. The water temperature in the shower was almost non adjustable!! It stayed at the same temperature even when I turned the temperature to cold because I like to take cold showers and I wasn’t able to because it went right back to original temperature. It would also periodically spurt out cold water for seconds during the shower, this happened around 10 times. 6. Contact staff from the hotel is completely uneducated in hotel layouts. The original room I booked was a different room type, I always request via Hotel.com messaging for a room away from elevators due to noise, their staff replied me only to say it’ll be depending on availability at check in. Only to find out at check in that particular room type is situated across from the elevators.
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Marie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel is VERY FAR away from the main areas of other hotels, and transportation is very inconvenient, shuttle buses to the main areas of Macau are very seldom. The hotel relied on check-in counters of the same group, there were only 3 check-in counters for all 3 hotels. I arrived at 9:45 pm on a Friday night and had to queue up (standing!!!) for 75 mins for checking in. EVERYONE in the hotel lobby was exhausted and impatient. There were impatient guests yelling at the check-in counter, the front desk staff were helpless, and the hotel management did nothing to handle the situation. The room numberings were all in a mess, My room number is 1230 and the room is not arranged according to the number order. Strange enough, 1230 is NOT close to 1229, and there was no signage showing how to reach the room. During checkout, the lobby is filled with people AGAIN, Again, the management seems to take no notice of this situation leaving their guests to wait, and shouting and kids running around in the lobby. The housekeeping of the hotel is generally good, the room is tidy and clean. And the toiletries are of very good quality. I have expectations of the brand L'Occitane, however, the hotel management give it a bad name. I will never go to this hotel again.
Verified

8/10 Good

YUTAKA

Liked: Cleanliness, property conditions & facilities
部屋のメンテナンスがしっかりと行われていました。
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

GieHea

Liked: Cleanliness, staff & service, amenities
깨끗한 객실과 직원들이 친절했고. 조식 또한 만족스러움
Stayed 1 night in Jan 2026
Verified

6/10 Okay

RODRIGO

Liked: Cleanliness, property conditions & facilities
El personal no es empatico, servicio malo.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Wing Yiu

Liked: Staff & service, room comfort
可惜不是日式有暖板的坐廁, 否則會加分.
Stayed 1 night in Dec 2024
Verified

4/10 Poor

Cat

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
地方不清潔,沒有SHOWER GEL
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

有待改善

位置比較偏，前台的職員安排不妥當，當天下午4點到，說只有尾房，不然就要等2小時；然後問職員很多事情，比如說旁邊的餐廳在哪裡，都是說不知道，不清楚；很多都是新入職的感覺，服務有待改善
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

masaki

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
綺麗
Stayed 1 night in Apr 2024
Verified

6/10 Okay

siu to

Liked: Cleanliness, property conditions & facilities, room comfort
早餐實在太不像樣，要俾錢的應該冇可能咁差。必須要大大提升早餐的質量，否則避孕嘅感覺好差。並且沒有配套。如果地方偏僻沒有酒店車可以到達，只能夠坐到附近的酒店步行去這一間酒店。大堂的裝飾亦都非常簡單，聖誕節的氣氛並不濃厚，和其他的酒店簡直冇得比，但係收費又並不便宜。
Stayed 1 night in Dec 2023
Verified

4/10 Poor

Lai Wan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
酒店仍很新，設施如健身室和賭場都未開放。餐廳美食又選擇少。交通又少又疏，出氹仔碼頭穿梭巴士要15：00後才開始，一小時一班，浪費旅客的時間。這地區如世外桃源，非常不方便，下次不會再來呀!
Stayed 1 night in Nov 2023
Verified

8/10 Good

Yin-Chieh

床很好睡，但特色不足。交通車能再早一點發車會更好。
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新，乾淨，用品靚
Stayed 1 night in Jul 2023
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

乾淨舒服但無特別嘅酒店

葡京人周邊範圍真係荒蕪，唯一一架到果度嘅巴士35號班次少，差不多半個鐘先一班。酒店嘅shuttle又疏，由酒店去各口岸嘅班次唔準時，真係要改善。 酒店附近有嘅食肆都係酒店商場內嘅幾間食店，選擇唔多，最慘係7-11都無, 好彩嘅係我果層有飲品或小食自助售賣機，但唔係住果層的話，根本去唔到嘅.... 而且，其實而家Nespresso機都應該算係酒店標配啦，但咁大間酒店竟然都無，只有兩條雀巢3盒1咖啡，真係好失望。不過房間算乾淨企理。 唯一最讚賞嘅係，酒店職員好有禮貌，服務好好。 除咗body wash, shampoo/conditioner呢D係L'occitane產品, 真係無咩特別, 其實而家好多酒店都已經係用呢個牌子嘅用品, 所以無需為呢個牌子而去呢間酒店嘞
Stayed 1 night in Jun 2023
Verified

8/10 Good

Yat Fai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
入住當天大約6PM 到達, 但Maison L'OCCITANE 的RECEPTION 已經關閉, 需要到葡京人那邊登記入住, 雖然前面只有4組客人, 但等了差不多半小時才能登記入住 其他都好好
Stayed 3 nights in Feb 2023
Verified

6/10 Okay

Haw Lin

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
整體舒適，bathing and shampoo 用 loccitane 但電視沒有airplay 功能比較失望 另外牆上突然跌出一支鐵.枝出來，而通知服務員後沒有處理
Stayed 1 night in Feb 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
check-in時間比較耐，酒店附近餐廳選擇不多，環境比較清靜
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

man wah mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
極度推介，環境優美，舒適。方便。酒店樓下有商場，食店，步行去地鐵站很近
Stayed 2 nights in Jan 2023
Verified

6/10 Okay

Yi Lei

Liked: Cleanliness

酒店人手不足

Check in好慢，酒店過咗晚上12點冇人聽電話，搵唔到staffs幫手。
Stayed 1 night in Jan 2023