HOTEL ISLA ESMERALDA

2.5 star property

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Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

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About this property

HOTEL ISLA ESMERALDA

Hotel with free parking, 8-minute walk to Cozumel Maritime Terminal
This smoke-free hotel features an outdoor pool, a 24-hour front desk and a garden. Free WiFi in public areas and free self parking are also provided.
HOTEL ISLA ESMERALDA offers 8 air-conditioned accommodations, with free toiletries. Cable televisions are provided. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.
During your stay at HOTEL ISLA ESMERALDA, you're just a quick walk from Cozumel Maritime Terminal. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include luggage storage
  • Within a 10-minute walk of Cozumel Maritime Terminal and San Miguel Church
HOTEL ISLA ESMERALDA offers its guests an outdoor pool and a garden. Public spaces have free WiFi. Free self parking is available.

This Cozumel hotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries

Entertainment

  • TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at HOTEL ISLA ESMERALDA

Children and extra beds

  • Children are welcome.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MXN 100 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

HOTEL ISLA ESMERALDA Hotel
HOTEL ISLA ESMERALDA Cozumel
HOTEL ISLA ESMERALDA Hotel Cozumel

HOTEL ISLA ESMERALDA Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 25 reviews
Rating 8 - Good. 3 out of 25 reviews
Rating 6 - Okay. 4 out of 25 reviews
Rating 4 - Poor. 4 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Thomas

Stayed 2 nights in Sep 2025

4/10 Poor

Christel, Edmonton

Stayed 1 night in Dec 2024

6/10 Okay

Don, Kanata

Liked: Cleanliness
Just average comments- nothing was that wrong about the hotel - simply average that's all.
Stayed 5 nights in Feb 2024

6/10 Okay

Lyn

Travelled with family
Disliked: Amenities, property conditions & facilities
No amenities provided just the two old bath towels and toilet paper. The toilet is clogged. The faucet handle is rusty. Reception don't speak English.
Stayed 1 night in Jan 2024

10/10 Excellent

Kaden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating, don’t speak english but will work with you and have a evening doorman with locked main door. It’s authentic Mexico so you can’t expect more than what you get. 10/10
Stayed 1 night in Jan 2024

6/10 Okay

Sandeep

Stayed 1 night in Oct 2023

10/10 Excellent

MARCIAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo perfecto...
Stayed 1 night in Sep 2025

10/10 Excellent

Edgar

Stayed 1 night in Aug 2025

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Leticia Risalia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Volveré
Stayed 5 nights in Feb 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Miguel

Travelled with family
Varios puntos por mejorar . El WIFI no funcionó casi en toda la estancia. Salía un edor de la coladera del baño que miraba todo el cuarto.
Stayed 5 nights in Feb 2025

4/10 Poor

Israel

Stayed 1 night in Dec 2024

10/10 Excellent

Pedro

Stayed 2 nights in Nov 2024

10/10 Excellent

GAbriel

Stayed 1 night in Oct 2024

10/10 Excellent

Vicente

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien durante la estancia
Stayed 1 night in Feb 2024

4/10 Poor

Fabián

Puedes encontrar algo mejor por el mismo precio

Está ubicado como a 5 calles del ferry, tenía mejores expectativas, el lugar es pequeño, no nos dieron la habitación que habíamos pagado, fue una más chica en cuanto a las camas, había un refri que no servía y apestaba, el trato de la gente que ahí trabaja es algo tosco pero entendimos que no era personal así son. Se escucha tooooodo lo que pasa afuera, y hasta lo de otras habitaciones :/
Stayed 1 night in Feb 2024

6/10 Okay

Fabián

Disliked: Staff & service, room comfort

Debí buscar otras opciones

No descansamos nada! La cama rechinaba o tronaba en cuanto te sientas, para dormir también es incómodo. Mi reservación era una cama queen o dos individuales y me dieron una matrimonial. Se escucha todo el ruido de afuera y de otras habitaciones, había un refri que no servía y apestaba a humedad, el aire acondicionado no tiene control, está ya fijado no puedes ni subir ni bajar la temperatura. El personal es algo tosco en su trato, pero no lo tomes mal, así son. Está como a 5 calles y media de dónde llega el ferry. Hay un Oxxo en la esquina. Se me hizo algo caro por lo que recibí.
Stayed 1 night in Feb 2024

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien hotel sencillo y bajo costo para pasar un rato ameno disfrutando cozumel
Stayed 1 night in Feb 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities
Mobiliario ya viejo toallas aire acondicionado sin funcionar refrigerador con mucho ruido muy estricto el horario de alberca a las 6
Stayed 2 nights in Jan 2024

10/10 Excellent

Ybrahin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Itzel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Agradable solo que cierran la alberca alas 6 no lo pude disfrutar el velador es muy amable alo mejor regresaría
Stayed 1 night in Jul 2023