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Sandman Hotel Cranbrook

2.5 star property

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Photo gallery for Sandman Hotel Cranbrook

American cuisine
Standard Room, 2 Double Beds, Kitchen | In-room safe, desk, laptop workspace, iron/ironing board
Exterior
Interior
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
405 Cranbrook Street, Cranbrook, BC, V1C3R5
  • Place, Cranbrook Mall
    ‪4 min walk‬
  • Place, Cranbrook City Hall
    ‪10 min walk‬
  • Place, Cranbrook History Centre
    ‪15 min walk‬
  • Airport, Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

7.0 out of 10
Good
(32 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

7.2 out of 10
Good
(17 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

7.8 out of 10
Good
(17 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Kitchen

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Kitchen

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Kitchen

Standard Room, 2 Double Beds, Kitchen | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Kitchen

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Sandman Hotel Cranbrook

Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, a 24-hour front desk and a computer station. Limited housekeeping is available.
Sandman Hotel Cranbrook offers 72 accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and hairdryers.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Sandman Hotel Cranbrook. During your stay, you're just a quick walk from Cranbrook Mall. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at Denny's Restaurant, a family restaurant that serves American cuisine
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a business centre, meeting rooms and a computer
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Cranbrook Mall and MBSS Grounds
  • Pets welcome for a fee (restrictions apply)
Sandman Hotel Cranbrook offers its guests an indoor pool and a fitness centre. There's a restaurant on site. Business amenities include a business centre and meeting rooms.

A computer station is on site and WiFi is free in public spaces. The business-friendly Sandman Hotel Cranbrook also features room service (during limited hours) and express check-out. Self parking is free.

This Cranbrook hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 4:00 AM to 1:00 PM.
Denny's Restaurant – This family restaurant specialises in American cuisine. Open 24 hours.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 4:00 AM to 1:00 PM for a fee: CAD 10 to 20 for adults and CAD 8 to 20 for children
  • A restaurant

Restaurants on site

  • Denny's Restaurant

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (limited availability)

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Built in 1973
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Renovations and closures

The following facilities or services will be unavailable from February 3 2026 to June 30 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 10 to 20 for adults and CAD 8 to 20 for children
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cranbrook Sandman
Sandman Cranbrook
Sandman Inn Cranbrook
Sandman Inn Cranbrook
Sandman Hotel Cranbrook Hotel
Sandman Hotel Cranbrook Cranbrook
Sandman Hotel Cranbrook Hotel Cranbrook

Sandman Hotel Cranbrook Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 266 out of 1001 reviews
Rating 8 - Good. 336 out of 1001 reviews
Rating 6 - Okay. 210 out of 1001 reviews
Rating 4 - Poor. 111 out of 1001 reviews
Rating 2 - Terrible. 78 out of 1001 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Keith

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was drafty
Stayed 1 night in Dec 2025

8/10 Good

Jannelle, Kimberley

Stayed 1 night in Dec 2025

8/10 Good

Roman

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Clean rooms, parking was easy and connected straight to a 24/7 Denny’s which was convenient. Could use a little upgrading in the rooms services but all in all a good stay.
Stayed 4 nights in Dec 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were extremely helpful and friendly.
Stayed 1 night in Dec 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 1 night in Dec 2025

8/10 Good

Cassandra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff was very friendly, room was clean and beds were comfortable.
Stayed 1 night in Dec 2025

4/10 Poor

Brandi

Travelled with family
Disliked: Amenities, property conditions & facilities
Amenities: We booked there so we could use the pool, when we arrived and checked no one at the front desk let us know the pool was not working, we found out by seeing an “out of order sign on the pool door”. Room: The light in the hallway flickers, so clearly something with the electrical and also the small towel holder is falling off the wall, and they also don’t warn you about the noise from the train rolling by all night.
Stayed 1 night in Dec 2025

10/10 Excellent

Glyn

Stayed 1 night in Dec 2025

6/10 Okay

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Easy to get to, Denny's was convenient
Stayed 2 nights in Dec 2025

8/10 Good

Barry

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Barry

Liked: Cleanliness, amenities, property conditions & facilities
New room furnishings The desk attendant recommended a room change tighten main floor to save lugging suitcases upstairs I waacabkrctivger mire rest be asking for Late Checkout Very pleasant stay for a great price thru Expedia
Stayed 1 night in Mar 2025

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Staff was amazing
Stayed 1 night in Dec 2025

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The bed was very comfortable and the extra seating area with couch was nice. Great water pressure with lots of hot water in the shower. Very convenient to have Dennys restaurant part of the hotel. Check in/out went quickly. Nice touch having a coffee/tea/water station with cookies in the lobby. Lots of free parking available. There is no elevator which is a drawback if you're on the upper floor. The bathroom area is a bit small and not alot of counter space. Overall a comfortable stay.
Stayed 1 night in Nov 2025

6/10 Okay

Randy

Travelled with family
Liked: Cleanliness
The room was clean and staff was friendly. I however did not appreciate the loud noises and voices outside my window at 730am to find 4 druggies huddled into the corner doing drugs until check out time.
Stayed 1 night in Nov 2025

8/10 Good

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
The room was satisfactory for our needs.
Stayed 1 night in Nov 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Oct 2025

8/10 Good

Coryn, Lake Country

Stayed 6 nights in Oct 2025

6/10 Okay

Bonnie

Business traveller
Liked: Staff & service
Staff were very friendly and helpful, but probably wouldn’t stay here again - rooms are dated & not super clean.
Stayed 1 night in Oct 2025

8/10 Good

Korina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off main route. Close to area with lots of dining options. Older property but clean.
Stayed 1 night in Oct 2025

8/10 Good

Konstantin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service team
Stayed 1 night in Oct 2025

6/10 Okay

Rachel

Business traveller
Disliked: Amenities, property conditions & facilities
I specifically booked this property so I could swim after a long working day, to discover pool was out of order. Had I known, I would have booked a different hotel. Very disappointing and Expedia should have noted it on the site. Convenient having a Dennys on the property and other stores close by but for price, other hotels for not much more, would have been a better option.
Stayed 1 night in Oct 2025

8/10 Good

kristof, Coaldale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel ok, train passes behind hotel and is very loud at night
Stayed 1 night in Oct 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Easy parking.
Stayed 1 night in Oct 2025

2/10 Terrible

Ryley

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Gross bathtubs and washrooms, mouse running around in the room had to switch rooms.
Stayed 3 nights in Oct 2025