See all properties

Hotel Carvallo

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Carvallo

Interior
Staircase
Lobby
Breakfast, lunch and dinner served
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Gran Colombia 9-52, y Benigno Malo Cuenca 10101 Ecuador, Cuenca, cuenca, 10101
  • Place, Calderon Park
    ‪2 min walk‬
  • Place, New Cathedral of Cuenca
    ‪2 min walk‬
  • Place, Convent of the Assumption
    ‪2 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪12 min drive‬

Room options

Similar properties

Restaurant
Vaway Hotel
Downtown Cuenca
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
4.5 out of 5, Wonderful, 136 reviews
The price is €58
9 Jun - 10 Jun
Vaway Hotel

About this property

Hotel Carvallo

This smoke-free hotel features a restaurant, a bar/lounge and a 24-hour business centre. Free full breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Other amenities include a conference centre, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
Hotel Carvallo offers 25 accommodations with complimentary bottles of water and complimentary slippers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets. 32-inch LCD televisions come with digital channels, first-run films and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Carvallo, you're just a quick walk from Church of Santo Domingo. You'll find features such as free breakfast, free WiFi in public areas and free self-parking. Some of the pet-friendly amenities that this property offers include food and water bowls and litter trays.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • Steps from Church of Santo Domingo and Calderon Park
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls and litter trays
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 2 meeting rooms are available. Event space at this hotel measures 70 square feet (7 square metres) and includes a conference centre. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Carvallo. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 3.5-star Cuenca hotel is smoke free.

Guests are served a free full breakfast daily from 8:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
CARVALLO – This restaurant serves breakfast, lunch and dinner. Reservations are required.
A complimentary food shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 8.50 per day)
  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • CARVALLO

Things to do

  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (70 square foot of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Handrails in hallways (76 centimetre high)
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2003
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels
  • First-run films
  • IPod dock
  • Pay films

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per stay
  • Food and water bowls and litter trays are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 10 per room (return)
  • Airport shuttle fee per child: USD 2 (return), (from 1 to 12 years old)
  • Nearby parking fee: USD 8.50 per day(7 ft away; open 24 hours)
  • Pet fee: USD 15 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Carvallo offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Carvallo Cuenca
Hotel Carvallo
Hotel Carvallo Cuenca
Carvallo Hotel Cuenca
Hotel Carvallo
Hotel Carvallo Hotel
Hotel Carvallo Cuenca
Hotel Carvallo Hotel Cuenca

Hotel Carvallo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 20 reviews
Rating 8 - Good. 6 out of 20 reviews
Rating 6 - Okay. 4 out of 20 reviews
Rating 4 - Poor. 1 out of 20 reviews
Rating 2 - Terrible. 1 out of 20 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel located in historic old town Cuenca. Safe and convenient. You can stay here and walk local historic streets and see the local churches and check out local restaurants. Room was clean and neat. Service was great!
Stayed 1 night in Jun 2024
Verified

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a historic charm. The staff were very personable and helpful. Our room, a suite, was spacious and comfortable. The only downside was the street noise. Our room was in the front of the hotel and the passing cars, trucks, motorcycles were loud well into the wee hours.
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The is a very old quaint hotel. It is adorable and well taken care of. The staff is top notch and go out of their way to meet every need, even before you know you need it. They attend to every detail. The breakfast is prepared and presented very tastefully. The staff make you feel right at home. Located in downtown, it is within walking distance of restaurants and shops. We will return to this diamond in the rough, for future stays in Cuenca.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Fabián

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice house but NO HOT WATTER
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to go to a small hotel and feel the friendly Atmosphere The property is well kept and retains it old world feel in every respect
Stayed 3 nights in Jan 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno muy rico! La cama muy cómoda y el servicio excelente
Stayed 2 nights in Mar 2020
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hola

Excelente estancia
Stayed 4 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Situated in the Center makes walking to the historic sites easy. Many of the furniture Spears to be antique but by using them they are old ( beds make noises when you turn around, bathtub is very slippery, toiletinstallation is very low above the ground....). BUT todos empleados did a tremendous job, super
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, friendly staff and great location.
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel

I had a great experience at the hotel. It's in a great location and staff was wonderful. One bad experience was the taxi stole my mini I pad that delivered us to the hotel. The hotel was helpful to work with the police and wrote a letter in my behalf. But I don't see how I will get it back, the police were not in the least bit interested in helping. I applaud the hotel to be helpful in this situation.
Stayed 5 nights in Feb 2018
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem

The city of Cuenca is lovely, this hotel is around he corner from the Cathedral and all the restaurants. It is a very charming hotel, a restored colonial home, with open courtyards, large rooms, high ceilings. Plus there are excellent showers with strong water pressure. The staff was professional, the breakfast was perfect (bacon and eggs were delicious!!!).
Stayed 1 night in Feb 2018
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort

Rude staff charged me twice

Although I already payed my stay with Expedia the hotel made me pay again and refused to let me out. I almost lost my flight and am still demanding for my money back!
Stayed 2 nights in Nov 2017
Verified

8/10 Good

Carlos Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel agradable con excelente ubicación.

Excelente ubicación y muy buen servicio.
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Me parecio un hotel que para nada es de 5 estrellas, no tiene garaje, el servicio malo, y las habitaciones muy simples y frias sin calefacción, es un precio demasiado caro para lo que te ofrecen. No volveré nunca mas y no lo recomiendo a nadie.
Verified

6/10 Okay

Alfredo

Liked: Cleanliness

Aceptable

En general buen hotel, 3 estrellas . Hay ruido por la mañana cuando las mucamas empujan el carrito de limpieza . Y los baños deben mejorarlos . Lo demás esta bien .
Verified

10/10 Excellent

Cesar Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente hotel

Excelente ubicación, excelente atención al cliente, excelente calidad del hotel. Volvería segurísimo
Verified

6/10 Okay

Bob

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Not very happy with this lodging choice

I travel about 30 trips and 100K airmiles a year and in 5 years - I have only written two negative reviews. This will be my third. First, in fairness, this is a very nice looking hotel that has been renovated. Staff was very helpful and considerate. Problem is the building and the furniture. Beds are way too small - at 6 foot -Im hanging over. The building in an enclosed atrium with very nice wooden floors. Problems is the sound carries everywhere. If you want peace and quiet - find another place to rest while in Cuenca. We dealt with people roaming halls (you can hear everything like they are in your room) until 2 am - then little kids running amuck at breakfast at 7 am. Im serious - it is like they are right in your room. Great staff needs to find a better building.
Verified

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018