2/10 Terrible
Carmen
Travelled with family
22 Jul 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty place to stay review one start
Carmen
Stayed 2 nights in Jul 2024
Hotel Cisne
3.0 star property
Choose dates to view prices
Photo gallery for Hotel Cisne
Reviews
3.43.4 out of 10
Popular amenities
- Pet-friendly
- Breakfast included
- 24/7 front desk
- Laundry
- Housekeeping
- Free WiFi
Explore the area
Av. Americas y Amazonas, 0967820474, Cuenca, Azuay
- Calderon Park4 min drive
- Mall del Rio4 min drive
- New Cathedral of Cuenca4 min drive
- Cuenca (CUE-Mariscal Lamar)8 min drive
Room options
View all photos for Family Quadruple Room
Family Quadruple Room
- Sleeps 4
- 4 Large Single Beds
View all photos for Standard Double Room
Standard Double Room
- Sleeps 2
- 1 Queen Bed
View all photos for Standard Room
Standard Room
- Sleeps 1
- 1 Large Single Bed
View all photos for Family Room
Family Room
- Sleeps 3
- 1 Single Bed and 1 Queen Bed
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About this property
Hotel Cisne
Pet-friendly hotel connected to a shopping centre in Cuenca with free breakfast
This smoke-free hotel features a snack bar/deli, a microwave in a common area and concierge services. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include laundry facilities, a 24-hour front desk and tour/ticket assistance. Change of towels is available on request
Hotel Cisne offers 28 accommodations with free toiletries and blackout curtains. 32-inch Smart televisions come with premium digital channels.
Bathrooms include baths or showers. This Cuenca hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is offered on a daily basis and change of towels can be requested.
With your stay at Hotel Cisne, you'll be connected to a shopping centre and within walking distance of Galeria FVega. Enjoy features like free breakfast and free WiFi in public areas, plus a snack bar/deli.
- Free continental breakfast served daily
- Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
- Services include a concierge, tour or ticket assistance and luggage storage
- Just a 3-minute drive from Pista De Bicicross Bmx Cuenca and a few minutes from Galeria FVega
- Airport shuttle service available for a fee
- Pets welcome free of charge
There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel Cisne.
This 3-star Cuenca hotel is smoke free.
Guests are served a free continental breakfast daily from 8:00 AM to 10:00 AM.
Languages
English, Spanish
Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
- Available in some public areas: Free WiFi
Parking and transport
- Offsite parking available (USD 3 per stay); reservations required
- 24-hour return airport shuttle on request for a surcharge
- Onsite parking includes off-street options
Food and drink
- Free continental breakfast available daily 8:00 AM to 10:00 AM
- Snack bar/deli
Family friendly
- Laundry facilities
- Snack bar/deli
Conveniences
- 24-hour front desk
- Laundry facilities
- Luggage storage
- Safe at front desk
- Shared microwave
Guest services
- Change of towels on request
- Concierge services
- Housekeeping (daily)
- Multilingual staff
- Tour and ticket assistance
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible airport shuttle
- Area rugs in room
- Smooth flooring in room
- Upper floors accessible by stairs only
- Visual alarms in hallways
- Well-lit path to entrance
More
- Smoke-free property
Room amenities
Bedroom
- Bedsheets provided
- Blackout drapes
Bathroom
- Bathtub or shower
- Free toiletries
- Private bathroom
- Towels provided
Entertainment
- 32-inch smart TV with premium digital channels
More
- Heating
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
- Pets are welcome and stay free
Children and extra beds
- Children are welcome.
- Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
- Rollaway/extra beds are not available.
- Cots (infant beds) are not available.
Important information
Fees
Guests will be asked to pay the following charges at the property:
- Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%).
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Airport shuttle fee: USD 15 per person (one-way)
- Nearby parking fee: USD 3 per stay (66 ft away)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a security system and outdoor lighting
Hotel Cisne offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 0102461951001.003.201081
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
We should mention
- Children may not be eligible for complimentary breakfast.
Property is also known as
Hotel Cisne Hotel
Hotel Cisne Cuenca
Hotel Cisne Hotel Cuenca
Hotel Cisne Reviews
Reviews
3.4
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 0 out of 3 reviews
10 - Excellent
0
Rating 8 - Good. 0 out of 3 reviews
8 - Good
0
Rating 6 - Okay. 1 out of 3 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 3 reviews
4 - Poor
0
Rating 2 - Terrible. 2 out of 3 reviews
2 - Terrible
2
3.4/10
Cleanliness
3.4/10
Staff & service
6.0/10
Amenities
3.4/10
Property conditions & facilities
3.4/10
Eco-friendliness
Reviews
2/10 Terrible
Carmen
Travelled with family
21 Jul 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty place to stay review one start
The toilet was not working the bathtub was not good I have to call them for the service was terrible to fix the toilet and the breakfast very small the same menu
Carmen
Stayed 2 nights in Jul 2024
6/10 Okay
Gregorio
18 Nov 2023
The guys who run the hotel are very friendly and attentive, I have no complaints.
Gregorio
Stayed 14 nights in Oct 2023