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Hotel Vieja Mansion

3.0 star property

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Photo gallery for Hotel Vieja Mansion

Lobby sitting area
Standard Triple Room | Down duvets, in-room safe, desk, blackout curtains
Exterior
Lobby sitting area
Laundry room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar
  • Laundry room

Explore the area

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Luis Cordero 5-65, b/w Juan Jaramillo, and Presidente Córdova, Cuenca, Azuay, A01000
  • Place, Río Tomebamba & Calle Larga
    ‪3 min walk‬
  • Place, Calderon Park
    ‪5 min walk‬
  • Place, New Cathedral of Cuenca
    ‪7 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪12 min drive‬

Room options

View all photos for Standard Single Room, 1 Double Bed

Standard Single Room, 1 Double Bed | Bathroom sink

Standard Single Room, 1 Double Bed

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Down duvets, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room | Down duvets, in-room safe, desk, blackout curtains

Standard Triple Room

  • Sleeps 5
  • 2 Double Beds and 1 Large Single Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Down duvets, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Vieja Mansion

A restaurant, a bar/lounge and a conference centre are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Other amenities include a business centre, dry cleaning and laundry facilities.
Hotel Vieja Mansion offers 22 accommodations, which are accessible via exterior corridors and feature a safe and free toiletries. Beds feature down duvets. LCD televisions are featured in guestrooms. Bathrooms include baths or showers with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

During your stay at Hotel Vieja Mansion, you're just a quick walk from Río Tomebamba & Calle Larga. You'll find features such as free breakfast and free WiFi in public areas, plus a restaurant.
  • Free full breakfast served daily
  • Free WiFi
  • Enjoy international cuisine while dining at KOLO
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • Just a 3-minute walk from Río Tomebamba & Calle Larga and 3 minutes on foot from Sombrero Museum
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A business centre and 2 meeting rooms are available. Multilingual staff, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly Hotel Vieja Mansion. An airport shuttle (available 24 hours) is available for a fee.

This 3-star Cuenca hotel is smoke free.

Guests are served a free full breakfast daily from 7:30 AM to 10:00 AM.
KOLO – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • KOLO

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre

Spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Built in 1930
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 23-inch LCD TV

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: 5:00 AM

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 7 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 10

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 7 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't allowed at Hotel Vieja Mansion.

Property is also known as

Hotel Vieja Mansion
Hotel Vieja Mansion Cuenca
Vieja Mansion
Vieja Mansion Cuenca
Hotel Vieja Mansion Hotel
Hotel Vieja Mansion Cuenca
Hotel Vieja Mansion Hotel Cuenca

Hotel Vieja Mansion Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 12 out of 27 reviews
Rating 8 - Good. 9 out of 27 reviews
Rating 6 - Okay. 2 out of 27 reviews
Rating 4 - Poor. 4 out of 27 reviews
Rating 2 - Terrible. 0 out of 27 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, cozy hotel. The Staff is super friendly and always willing to help. The one thing that was a bit bad well not bad but sort of uncomfortable is that there was no heating in the room and it got really chilly in the evening and morning but the comforter was sufficient to stay warm. There is a restaurant (Kolo) on the top floor and the food is super good and the Staff there super friendly.
Stayed 2 nights in Jun 2021

10/10 Excellent

Colbey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unbeatable location, quaint hotel

Fantastic location - very close to Calle Larga (the main road with tons of great food and nightlife) . It's called "old mansion" for a reason - the decorations were well within the theme! Along with this theme, the keys were super old and there was only key per room; we were asked to leave it at the desk if we wanted to have the room cleaned (no big deal though). For extra amenities: the Wifi was reliable and breakfast was included. The staff was always responsive and the rooms were decent though a bit on the smaller end. Overall a good stay!
Stayed 3 nights in Feb 2020

4/10 Poor

Graham

Disliked: Property conditions & facilities, room comfort
This was a short term st
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great value

Perfect location. Amazing old colonial hotel, well maintained. No street noise. Wifi very good. Good included breakfast. Great value for your dollar. Mini market with booze across the street. Close to everything. On site restaurant very good
Stayed 1 night in Nov 2019

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

Perfect location. Amazing old hotel, well maintained. No street noise. Wifi very good. Good included breakfast. Great value for your dollar. Mini market with booze across the street
Stayed 1 night in Nov 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location.

Near the center of the old town and walkable to most attractions. Older hotel in excellent condition. All rooms open to covered courtyards and have period decor. Hot water takes a few minutes but is plentiful. Hotel also runs the laundry next door for same day service. Breakfast is good and dinners are excellent. There are other dining options nearby as well.
Stayed 2 nights in Feb 2019

10/10 Excellent

Hemda

we love and recomand to stay in this hotel
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Hotel Vienja Manion

Clean, Quaint hotel - right in the heart of the city. Easy access and convenient.
Stayed 2 nights in Jul 2018

8/10 Good

James, Bay Area USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old World Charm in Great Location

Lovely space. Old school. Nice people. Good breakfast. Great location. Kinda creaky, and noise carries through its open spaces, and the hot water was slow to kick in, but full of character.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, beautiful historic property,very friendly staff
Stayed 6 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Can't beat the location and the people working in the hotel were very accommodating. Considering the price, I don't think one can expect much more but if you want good light and a comfortable bathroom, this hotel is lacking in those areas.
Stayed 6 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location between Plaza and river. Very good meals. Great staff. Beautiful interior, like on its Web site

4/10 Poor

Jason A, London

Disliked: Property conditions & facilities, room comfort

Good location, little else

A good location, but a poor hotel. When checking in, no staff member could be found. I called out and looked around for 5 minutes before someone arrived. No record of my reservation seemed to exist and I signed a pad to check in. The room was freezing and the man on the desk loaned me a portable heater. This made it tolerable. The shower was freezing and took 10 minutes to warm up. The bathroom was even colder than the bedroom! The Wi-Fi was atrocious and hardly ever worked. The reception man insisted that I used the room phone, when I wanted to confirm my tour. Every other hotel in Ecuador I stayed in called for me. On Christmas day, my room wasn't cleaned, as there is no spare key when the owner is away. I was given another room, which was slightly better, as the shower warmed up in 5-6 minutes. On the plus side, the breakfast was good. When I checked out, again no staff member could be found, after 5 minutes of looking and calling out, I looked over the desk and saw a pair of feet, this was someone fixing the wires on the computer. He looked around and he finally found the reception staff member, who was working in the laundry next door, that is part of the hotel. The hotel does have a good location and is only a short walk to nightlife and all of the attractions of Cuenca. However, there are many hotels with a similar location, they would be a better option, hopefully.

8/10 Good

Lena, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel very close to everything

I have stayed at this hotel several times as it is very convenient to restaurants, bars, cafes, the river, as well as a very short walk to the cathedral and other historical places. It is also a beautiful hotel, the breakfast is very good, the staff is helpful. I plan to stay there in the future as well.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort

Never again...

Not even a faucet for hot water in the sink? Checking out was a nightmare. Since their internet was down they couldn't run our credit cards, including the one I made a deposit with. We were delayed with this nonsense for a solid hour and we almost missed our flight. Terrible. They were reasonably nice about it, but what an awful experience it was.

8/10 Good

Margrett, Vancouver Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

Great stay. ..nice folks and nice place

10/10 Excellent

Byrl, Lago Agrio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location & breakfast for the price!

Perfect location close to main cathedrals, restaurants, shopping, etc. Fantastic breakfast with eggs, bacon, fruit, coffee and the best bread we've had in a while. Only minor issue was the rooms were a little bit cold.

6/10 Okay

Pablo, Guayaquil

Liked: Cleanliness, staff & service
Disliked: Room comfort

Nice location, very expensive

It's a nice colonial house at the cuenca's historical center. The building is beautyfull and in excellent conditions. The staff is friendly. I pay 105 for a triple room But what you pay is super overated about what the hotel could offer to you. Cold rooms with cheap blankets. Poor breakfast. No parking. 20" tv with 15 channels. Drunks making noise at 3 am, whose lately was complaining because my Child was playing at 11 am. In my opinion, you could pay extra 5 dollars and stay in the best hotel of town o pay a third or a half and stay in a similar hotel

10/10 Excellent

Lena, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beatiful hotel in great location

I spent two great nights at the hotel. The room was charming, comfortable and clean, and the staff was pleasant. The location of the hotel is great! It is only a block or two from some of my favorite restaurants and coffee shops, as well as the river separating the old town from the new. It is also only a few blocks from the main square and the cathedral.

8/10 Good

Júlio César

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prédio Bonito, mas precisa de manutenções.

O prédio é mt bonito! No início levei um susto qdo disseram q eles ñ trabalhavam com o Hoteis.com há 3 anos! Mas, depois, localizaram minha reserva. Fora este susto, o atendimento foi mt bom. Alguns detalhes precisam ser melhorados, principalmente, no banheiro: Vazamento de água no box para o restante do banheiro; a localização do papel higiênico (molha); a torneira da pia estava solta e tb a falta de uma saboneteira (infelizmente, comum no Peru e Equador).
Stayed 1 night in Feb 2025

4/10 Poor

Andre

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Não aconselho

Nunca mais volto nesse hotel. Apesar da localização ser muito boa, o hotel deixa a desejar. Não tem água quente na torneira e no banho mescla água quente com água gelada um horror! Café da manhã péssimo. O piso do hotel parece um tabuleiro de madeira, qualquer movimento feito o hotel inteiro ouve. Não tem aquecedecor e quase morremos de frio a noite. Não recomendo. Custo altíssimo para o pouco que oferece.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

10/10 Excellent

Mónica, Guayaquil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuenca y Hotel Vieja Mansion un paraiso

Excelente servicio.. personal muy amable.. siempre pendiente que el turista este bien servido..

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
El lugar estuvo excelentemente ubicado. Un poco de problema al realzar el check-in. Las habitaciones algo frías. El desayuno estuvo bien.