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Mansión Alcázar Boutique Hotel

4.0 star property
VIP Access

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Courtyard
Exclusive Suite, Multiple Beds, Kitchen, Executive Level | Premium bedding, in-room safe, individually decorated, desk
Courtyard
Garden
Exclusive Suite, Multiple Beds, Kitchen, Executive Level | Premium bedding, in-room safe, individually decorated, desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Calle Bolivar 12-55 Y Tarqui, Cuenca, Azuay, 010104
  • New Cathedral of Cuenca
    ‪3 min walk‬
  • Calderon Park
    ‪3 min walk‬
  • Alejandro Serrano Aguilar Stadium
    ‪17 min walk‬
  • Cuenca (CUE-Mariscal Lamar)
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Twin Room

Standard Twin Room | Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level | Premium bedding, in-room safe, individually decorated, desk

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

  • City view
  • 64 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, desk

Superior Double Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room, 1 Queen Bed

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room, 1 Double Bed

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds | Premium bedding, in-room safe, individually decorated, desk

Superior Twin Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Traditional Suite, 1 King Bed

Traditional Suite, 1 King Bed | Premium bedding, in-room safe, individually decorated, desk

Traditional Suite, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, individually decorated, desk

Deluxe Suite, 1 King Bed with Sofa bed

  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Exclusive Suite, Multiple Beds, Kitchen, Executive Level | Premium bedding, in-room safe, individually decorated, desk

Exclusive Suite, Multiple Beds, Kitchen, Executive Level

  • City view
  • 64 sq m
  • Sleeps 2
  • 2 Large Single Beds

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About this property

Mansión Alcázar Boutique Hotel

Historic hotel with full-service spa and free breakfast
This smoke-free hotel features a full-service spa, a restaurant and a bar/lounge. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a sauna, a 24-hour business centre and a coffee shop/cafe are on-site.
Mansión Alcázar Boutique Hotel offers 19 accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. Beds feature premium bedding. 46-inch LED televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Cuenca hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us that they can't get enough of the helpful staff at Mansión Alcázar Boutique Hotel. During your stay, you're just a quick walk from San Cenaculo Church. You'll find features such as free breakfast and free WiFi in public areas, plus a full-service spa.
  • Free cooked-to-order breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy local and international cuisine and garden views while dining at CASA ALONSO
  • Indulge with body scrubs, facials or aromatherapy at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a steam room and a sauna
  • Guests have great things to say about the overall condition of the property and the location
  • Steps from San Cenaculo Church and 4 minutes on foot from Church of Santo Domingo
  • Airport shuttle service available for a fee
Mansión Alcázar Boutique Hotel offers its guests a full-service spa and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 12 meeting rooms are available. Event space at this hotel measures 452 square feet (42 square metres) and includes conference space. Spa services, a library, and multilingual staff are also featured at the business-friendly Mansión Alcázar Boutique Hotel. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Cuenca hotel is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7 AM to 10 AM.
CASA ALONSO – Overlooking the garden, this restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • CASA ALONSO

Things to do

  • Full-service spa
  • Library
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room full-sized refrigerator/freezer
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • 24-hour business centre
  • 452 square feet of conference space
  • Computer station

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 2001
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LED TV with satellite channels

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer
  • Limited room service

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 13 per person (one-way)
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel
Mansión Alcázar Boutique Cuenca
Mansión Alcázar Boutique
Mansion Alcazar Cuenca
Mansion Alcazar Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel
Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel Cuenca

Mansión Alcázar Boutique Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 246 out of 290 reviews
Rating 8 - Good. 24 out of 290 reviews
Rating 6 - Okay. 8 out of 290 reviews
Rating 4 - Poor. 5 out of 290 reviews
Rating 2 - Terrible. 7 out of 290 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
outstanding service. Lovely rooms. Delicious breakfast.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rosa Maria, New York City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to spend a few days in Cuenca.
Stayed 5 nights in Feb 2025

10/10 Excellent

MARIA JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, comida, atención. Solo se debería ajustar el precio de transfer tomando en cuanto el valor real de taxis, de resto todo perfecto
Stayed 2 nights in Feb 2025

10/10 Excellent

Christian, Mount Kisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service, magic place. Immaculate garden and very classy restaurant.
Stayed 2 nights in Feb 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

William, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Riki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Great location and beautiful hotel.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuenca’s charming little gem

Lovely Boutique hotel in the centre of Cuenca. Within walking distance off many lovely sightseeing spots. Service was great and staff was so friendly. We had breakfast and parking included in our stay and this was a great perk. Over the weekend they have a lovely buffet breakfast. During the week it is a la cart that is not as wow as the buffet but still very good. The coffee was nice and strong and the ambience you can’t beat. Gardens are so welcoming. The products used in the rooms as shampoo and creams are l’occitane so really high quality. Make sure to spend some time in the common areas where you can enjoy the full beauty of this old historical house.
Front view of hotel
Dining area
Inner courtyard
Stayed 4 nights in Jan 2025

10/10 Excellent

DIDIER

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing, all of them very attentive, the hotel looked very clean, vintage and comfortable.
Stayed 2 nights in Jan 2025

10/10 Excellent

Freddy

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

peder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El Centro Historic Hotel

Just a one night stay to do some holiday shopping.
Stayed 1 night in Dec 2024

10/10 Excellent

Cristobal, quito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very special place , great hospitality ! The restaurant and food could be better unfortunately we didn't have a good experience in the Bistro Restaurant.
Stayed 4 nights in Dec 2024

10/10 Excellent

yuri, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so pretty and clean, the staff is very friendly and the location is perfect
Stayed 1 night in Nov 2024

10/10 Excellent

Cass, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

serena, Altamonte Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of history. Nice hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Nicholas Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is top tier! Couldn’t ask for anything more they were excellent
Stayed 8 nights in Oct 2024

10/10 Excellent

Jennifer, CERRITOS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a great location. Outstanding staff who never failed in responding to our requests and needs timely and with pleasure. Jorge was the highlight of our stay with his charm and attention to us - even remembering our names from our first day there. Frank took the lead smoothly when Jorge wasn’t onsite and gave us his best attention in all things. We’ll be back!!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Orlando

Travelled with partner
Liked: Cleanliness
Excelente servicios y muy buena comida
Stayed 3 nights in Sep 2024

10/10 Excellent

serena, Altamonte Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property lots of history. Staff very friendly. Good food. The best experience in Ecuador.
Stayed 1 night in Sep 2024

10/10 Excellent

JaTori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love this place and the restaurant is amazing. The staff are so accommodating with the best customer service I have ever received.
Stayed 1 night in Jul 2024

6/10 Okay

Miguel

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Cold room
Stayed 1 night in Sep 2024

10/10 Excellent

Von Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very attentive and very helpful. They made my Cuenca experience memorable. Thank you for all your help.
Stayed 1 night in Aug 2024

10/10 Excellent

ahmed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot begin to tell to you how amazing this hotel is. I traveled with young children under 2 and they staff was so helpful with my food needs and even running out to get baby wipes for me. Super friendly, very professional. Domenica was at the front desk and was a gem! Super nice and always had a smile on her face. Very efficient too. Paul was very kind and warm hearted. Always willing to help and once again always has asking on his face. Faiber was amazing!!!!!! Always gracious and will to help. This overall stay for my family (total of 8) was amazing. We loved it! What a beautiful hotel and country! We will be back. Also you must try the zoo!!! Be prepared for a hike and wear proper hiking boots/ sneakers.
Stayed 5 nights in Aug 2024