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El Balcon

3.0 star property
VIP Access

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Photo gallery for El Balcon

Porch
Suite, Balcony | Balcony
In-room safe, WiFi, bed sheets
Terrace/patio
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Restaurant
  • Laundry room
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Tambo De Montero 222, Cusco, Cusco, 8002
  • Place, Plaza de Armas
    ‪5 min walk‬
  • Place, Cusco Cathedral
    ‪7 min walk‬
  • Place, San Pedro Market
    ‪10 min walk‬
  • Airport, Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double Room, 1 Double Bed, Balcony

Double Room, 1 Double Bed, Balcony | In-room safe, WiFi, bed sheets

Double Room, 1 Double Bed, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double or Twin Room, 3 Single Beds, Balcony, Mountain View

In-room safe, WiFi, bed sheets

Double or Twin Room, 3 Single Beds, Balcony, Mountain View

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Suite

Family Suite | In-room safe, WiFi, bed sheets

Family Suite

  • 55 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Double Room, 1 Double Bed, Garden Area

Double Room, 1 Double Bed, Garden Area | In-room safe, WiFi, bed sheets

Double Room, 1 Double Bed, Garden Area

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Balcony

Suite, Balcony | In-room safe, WiFi, bed sheets

Suite, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, Garden Area

Twin Room, Garden Area | In-room safe, WiFi, bed sheets

Twin Room, Garden Area

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double or Twin Room, 3 Single Beds, Garden Area

In-room safe, WiFi, bed sheets

Double or Twin Room, 3 Single Beds, Garden Area

10.0 out of 10
Exceptional
(5 reviews)
  • 40 sq m
  • Sleeps 3
  • 3 Single Beds

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About this property

El Balcon

Hotel with free breakfast, 6-minute walk to Plaza de Armas
A restaurant, a coffee shop/cafe and concierge services are available at this smoke-free hotel. Continental breakfast is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
El Balcon offers 17 accommodations with complimentary bottles of water and complimentary bathrobes. Business-friendly amenities include safes and telephones. Bathrooms include a shower, complimentary toiletries and hairdryers. Housekeeping is offered on a daily basis and hairdryers can be requested.
Our customers tell us that they can't get enough of the helpful staff at El Balcon. During your stay, you're just a quick walk from Plaza de Armas. Free breakfast, a restaurant and a coffee shop/cafe are available.
  • Free continental breakfast served daily
  • Options for a bite to eat include a coffee shop and a restaurant
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Museo Irq’i Yachay and 6 minutes on foot from Plaza de Armas
  • Local-area shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. Free breakfast is available daily. A terrace, multilingual staff, and tour/ticket assistance are also featured at El Balcon.

This 3-star Cusco hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 9:30 AM.
El Balcon has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:30 AM
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Peru value-added tax (VAT) at 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Peru. The exemption only applies to stays in Peru not exceeding 60 days.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 20442088811
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Children may not be eligible for complimentary breakfast.

Property is also known as

El Balcon Cusco
El Balcon Hotel
El Balcon Hotel Cusco
Balcon Hotel Cusco
El Balcon Hotel
El Balcon Cusco
El Balcon Hotel Cusco

El Balcon Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 222 out of 313 reviews
Rating 8 - Good. 62 out of 313 reviews
Rating 6 - Okay. 16 out of 313 reviews
Rating 4 - Poor. 8 out of 313 reviews
Rating 2 - Terrible. 5 out of 313 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Audrey

Stayed 4 nights in Sep 2025

10/10 Excellent

Audrey

Stayed 1 night in Sep 2025

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and setting, kind and helpful staff, great breakfast
Stayed 2 nights in Sep 2025

10/10 Excellent

Juan Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the comfortable rooms and awesome hot showers.
Stayed 4 nights in Sep 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
We really felt taken care of at El Balcon. The kitchen staff: Juanita, Marlene, and Nely made delicious food and their care felt like a warm hug. We loved the very homey kitchen and restaurant.
Stayed 4 nights in Sep 2025

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and good coffee.
Stayed 1 night in Sep 2025

10/10 Excellent

Edd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This charmingly rustic property is located a short walk from Plaza de Armas. After being uncomfortably cold for several nights in another Cusco location even with a heater turned on, we were pleasantly surprised our room was so warm that the included heater wasn't even needed. The shower has amazing pressure and plenty of hot water. Breakfast included in the rate is far beyond expectations, as are amenities like thick robes and quality toilet paper. The English-speaking staff is so kind and helpful. Without hesitation we recommend El Balcon for those who enjoy staying in an authentic location that reflects the country's culture.
Stayed 2 nights in Sep 2025

10/10 Excellent

Claudie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great, check-in went smoothly, clean room
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Stayed 2 nights in Sep 2025

10/10 Excellent

Alessandro

Stayed 1 night in Sep 2025

8/10 Good

Stuart

Travelled with family
Liked: Amenities
This was a quaint, well kept, Peruvian style place with helpful staff. Restaurant was really good but limited. Was a good value! Would stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

Jan-Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Staff went above and beyond during our stay. It felt like staying in an upscale hotel!
Stayed 2 nights in Aug 2025

10/10 Excellent

Ramses

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ramses

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff that were super easy to work with, combined with a fantastic environment around the hotel with many things to do for all ages created a wonderful experience
Stayed 2 nights in Aug 2025

6/10 Okay

E.

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The place was pretty nice overall. Breakfast was better than most places we have been to in Peru. The noise was awful though. Starting at about midnight fireworks were going off like every 15 minutes, creating a form of psychological torture. This went on pretty much till it got light out, at that time, the people above us started making loud noises. Like dropping pool balls or something on the hard wood floors. Overall the place was clean and did the job for one night
Stayed 1 night in Aug 2025

10/10 Excellent

Kuang

Stayed 2 nights in Aug 2025

2/10 Terrible

Nahida

Disliked: Staff & service, property conditions & facilities
This is a difficult review to write as the stay in El Balcon began so well, my boyfriend and I checked in on the 26th and were due to check out on the 29th August, we stayed in room 14 which is on the 1st floor all the way at the end with a view of the mountains. We were left to ourselves which was nice as we were acclimatising to the altitude. On the 2nd night, my boyfriend was in the shower, and I decided to open the window hatch to see the night view and was startled to see one of the cleaners outside, I laughed as we both jumped and he explained in Spanish that he was checking the gas pipe which I didn’t think much of as it seemed very normal. The following morning as we were getting ready to go to breakfast at the hotel, I was in the room getting changed and I see an eye appear in the key hole gap of the door, I screamed and heard running across the corridor, I yelled for my boyfriend and we ran out but they had disappeared. I got quite emotional explaining what happened to the concierge who said they would report to the owner. There were no cameras either but after describing the man who was “fixing the gas pipes” the night before, she said that doesn’t make any sense as all of that equipment is in another area of the hotel. I was with a male and went through this so I can’t imagine the experience of a solo female traveller. I wouldn’t recommend this hotel until proper doors and locks are installed, cctv is installed in all areas and the person involved is fired.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jessica L

Liked: Staff & service
Stayed 3 nights in Aug 2025

10/10 Excellent

Aryaman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great view, great breakfast
Stayed 1 night in Aug 2025

8/10 Good

zhiqiang

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing is great except the room is small. The front desk, the breakfast are great
Stayed 1 night in Aug 2025

10/10 Excellent

Blake

Liked: Staff & service, amenities, property conditions & facilities
I cannot recommend this property enough. Absolutely incredible.
Stayed 4 nights in Aug 2025

10/10 Excellent

Abigail

Liked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Adriane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the outside this property is unassuming. Once you enter, it’s a whole other world. The staff were friendly and Juanita’s brownies hit the spot. The hotel is quaint and unique. The staff provided an early morning snack to go for our early tour departure. They held luggage for other travelers as well. The location is within a walking distance of the main square, restaurants and shopping. Highly recommend!
Stayed 3 nights in Jul 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and attentive staff, helped us book taxis as needed, breakfast buffet was high quality and included made-to-order eggs or pancakes, and close to the city center. Plus the view of the city from the second level is so beautiful.
Stayed 1 night in Jul 2025