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Holiday Inn Express Frisco Legacy Park Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Frisco Legacy Park Area by IHG

Exterior
Free daily buffet breakfast
Exterior
Exterior
Seasonal outdoor pool

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

View in a map
3400 Parkwood Blvd, Frisco, TX, 75034
  • Comerica Center
    ‪10 min walk‬
  • Stonebriar Centre Mall
    ‪13 min walk‬
  • Ford Center
    ‪15 min walk‬
  • Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Wheelchair, Access Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Wheelchair, Access Tub)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room

  • 33 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Wheelchair, Access Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Mobility Accessible (Wheelchair, Access Tub)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

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4.1 out of 5, Very good, 1,007 reviews
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includes taxes & fees
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About this property

Holiday Inn Express Frisco Legacy Park Area by IHG

Hotel with free breakfast, near Stonebriar Centre Mall
This smoke-free hotel features a snack bar/deli, a seasonal outdoor pool and a business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk and a front desk safe. Housekeeping is available on request.
Holiday Inn Express Frisco Legacy Park Area by IHG offers 121 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a shower and hairdryers.

This Frisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express Frisco Legacy Park Area by IHG. During your stay, you're just a quick walk from The Star District. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a business centre and 3 meeting rooms
  • Just a 2-minute drive from Ford Center and a few minutes from Stonebriar Centre Mall
There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. A business centre and 3 meeting rooms are available. A seasonal outdoor pool, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Frisco Legacy Park Area by IHG. Free self parking is available.

This Frisco hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Snack bar/deli

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 3 meeting rooms
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in August.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Frisco Holiday Inn Express
Holiday Inn Express Frisco
Holiday Inn Express Hotel Frisco
Frisco Holiday Inn
Holiday Inn Frisco (Plano/Stonebriar) Hotel Frisco
Holiday Inn Express Frisco Hotel
Frisco Holiday Inn

Holiday Inn Express Frisco Legacy Park Area by IHG Reviews

Reviews

6.6
Rating 10 - Excellent. 296 out of 1000 reviews
Rating 8 - Good. 186 out of 1000 reviews
Rating 6 - Okay. 171 out of 1000 reviews
Rating 4 - Poor. 158 out of 1000 reviews
Rating 2 - Terrible. 189 out of 1000 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

David

Stayed 1 night in Jun 2025

6/10 Okay

Reynalda

Travelled with family
Liked: Cleanliness
Loved the area
Stayed 1 night in May 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean had no issues with my stay
Stayed 1 night in May 2025

2/10 Terrible

Kim

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is under refurbishment
Stayed 11 nights in May 2025

6/10 Okay

Vanessa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Didn’t know the hotel was under construction until I arrived.
Stayed 2 nights in May 2025

6/10 Okay

Rudolph

The rooms inside are very nice and clean. Apart from the rooms, the hotel is dirty on the outside. The elevator dirty. They need to clean it. The TV does not have internet. So you can’t watch Netflix or watch YouTube on the Smart TV. I was super disappointed. I called, but the customer service wasn’t honest in their response. They told me it was something they are working on. But when I spoke with other people in other rooms, they too expressed the same frustration. My disappointment was relieved by the kind words of Stanley, the only receptionist who was kind in his response.
Stayed 2 nights in May 2025

6/10 Okay

Joshua

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Rooms need upkeep for sure

Our room was damp. Walking on the hard floor, you’d literally slip down from the condensation. We tried another room and it was exactly the same. You could see daylight all around the AC unit, I assume letting in 95° air while running 70° AC was the cause of the issue. Bathtub was super stained and didn’t drain well. Beds were clean and comfy and the staff was friendly. Definitely needed some upkeep! The breakfast was good!
Stayed 2 nights in May 2025

10/10 Excellent

Layne

Stayed 2 nights in May 2025

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Saw a rat outside hotel walking to check in. Hotel was in tough shape. Looked old and beat up. Staff was friendly and helpful. Rooms were clean. Television didn’t work.
Stayed 3 nights in May 2025

2/10 Terrible

Pradnya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommended for a stay

Property was going under renovation. First room the washroom door wasn’t getting locked. Second rooms main door had lock issues. All debris on the floors and inside the lift.
Stayed 1 night in May 2025

8/10 Good

Lyn

Disliked: Cleanliness, amenities
Shower need to fixed, bedding is little bit dirty. Bathroom 2/5 . Thanks
Stayed 1 night in May 2025

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and friendly. Greeted me each time I passed them either on the hall or at the desk. I will definitely be returning
Stayed 2 nights in May 2025

8/10 Good

roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Juan

Stayed 2 nights in May 2025

8/10 Good

Jes

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

Stacia

1night stay

The toilet didn’t flush and the shower constantly dripping
Stayed 1 night in May 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Apr 2025

4/10 Poor

Krista

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The bathroom was dirty. Had hair on sink and bathtub, back of door looked like somebody was scratching to get out of the door. Tons of dust on top of microwave/ counter and the floor was sticky in the entrance way. Also booked for a 4 people and only had 2 regular soze bath towels.
Stayed 2 nights in May 2025

4/10 Poor

Olga

Diana, a receptionist at 6.30am on 5/9/25, was disgracefully rude and inappropriate for being a customer service. She left a bad impression about the hotel and our stay. I am not sure how the hotel management allows such employee to work in hospitality business. Thank you to the receptionist gentlemen at 2.30 on 5/7/25, however, for being thoughtful.
Stayed 3 nights in May 2025

4/10 Poor

Chelsea

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Kaylenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mixed Feelings

We stayed at this hotel because of its proximity to the children's hospital where my daughter had day knee surgery. It was in a great location and close to many restaurants and shopping centers. We happened to be there when a massive thunderstorm came through and caused our window to leak. The managment quickly moved us to a different room, and floor since my daughter had knee surgery and we were not sure if the power was going to stay on. They even helped us move and I so appreciated it. But the hotel is undergoing renovations and the rooms were not quite finished. Nor did we have internet that was fast enough to stream NETFLIX or to play video games (my daughter had brought her console since we knew were were going to be in the room all day after her surgery) That was very frustrating. The pool wasn't available yet either so if it had been a sunny day we couldn't have gone out to lay out and chill. So thus the mixed feelings. It will be great when the renovations are done, just be aware.
Stayed 2 nights in Apr 2025

2/10 Terrible

Katelyn, Redlands

Disliked: Cleanliness, staff & service, property conditions & facilities
The moment we pulled into the parking lot of this hotel, we saw a man checking car doors to see if they were unlocked. We originally believed it was his car then noticed his mannerisms and how he was looking around for other cars to check. The parking lot is hardly lit so that makes it very easy for sketchy people to steal from cars. If that wasn’t the first red flag, it should’ve been the walk to our room. The walls, elevator, and hotel doors obviously have been through many years of being unkept. I have never stayed in a hotel where my room was this disgusting. The bathroom was filthy. Shower had some sort of residue stuck on the floor, the drain had orange stains from what I can imagine hasn’t been properly cleaned from previous guests, the sink in the bathroom had remnants of a guest’s makeup products, and the worst part was our bed. I pulled back the blankets to reveal hair all in the sheets. Multiple people’s hair strands all in our bed, and on the pillow cases. My boyfriend and I immediately grabbed our bags, demanded a refund and book a room at a different hotel. This has caused me to never want to stay at a Holiday Inn ever again. The worst experience for a frequent traveler. The pictures that they are advertising are extremely miss leading. Please be aware of the cleanliness, safety and security of this specific hotel. Although they may claim they are renovating, this is not the case here.
Stayed 1 night in May 2025

2/10 Terrible

Holly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very dirty. very noisy from inside the room as well, we could hear the tv from the room next to us. The sink in the bathroom would not drain and there was pubic hairs all over the bathroom. The blanket had makeup of blood on it in several places. Being in Frisco and so close to The Star, we expected so much more.
Stayed 1 night in May 2025