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Best Western Hotel Universel Drummondville

Property class: 3.5

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Photo gallery for Best Western Hotel Universel Drummondville

An indoor swimming pool with a skylight ceiling, surrounded by lounge chairs and tables.
A modern bar area with a long counter, black bar stools, and a chalkboard menu.
A hotel with a classic architectural style, featuring a prominent entrance and a balcony with ornate railings.
A spacious lobby with a reception desk, a staircase, and a view of the outdoors.
A wooden pergola with a table and chairs, surrounded by plants and a stone wall.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
915 rue Hains, Drummondville, QC, J2C3A1
  • Place, Promenades Drummondville
    ‪7 min walk‬
  • Place, Centrexpo Cogeco Drummondville
    ‪13 min walk‬
  • Place, Village Québécois d'Antan
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

A hotel room with a large bed, two bedside lamps, a nightstand, a painting on the wall, and a view through the window.

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Pool Access

A hotel room with two beds, a desk, a chair, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Pool Access

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for 2 Queen Beds, Non-Smoking, Refrigerator, Wi-Fi

A hotel room with two beds, a desk, and a chair.

2 Queen Beds, Non-Smoking, Refrigerator, Wi-Fi

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

A hotel room with two beds, a chair, and a desk.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

9.2 out of 10
Wonderful
(52 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Pool Access

A hotel room with two beds, a chair, and a desk.

Standard Room, 2 Queen Beds, Non Smoking, Pool Access

9.2 out of 10
Wonderful
(17 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator

Suite, 1 King Bed, Non Smoking, Refrigerator | Memory-foam beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking, Refrigerator

10.0 out of 10
Exceptional
(1 review)
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

A hotel room with a large bed, wooden headboard, two bedside lamps, a nightstand, a large window with curtains, and a cityscape view.

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(7 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, wooden headboard, bedside lamps, a chair, and a painting on the wall.

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(43 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

A hotel room with two beds, a desk, and a chair.

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

9.6 out of 10
Exceptional
(10 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator

A hotel room with a large bed, a headboard, a bedside table, a lamp, and a wall-mounted radiator.

Suite, 1 Queen Bed, Non Smoking, Refrigerator

  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator

A hotel room with two beds, a desk, and a large window with curtains.

Suite, 2 Queen Beds, Non Smoking, Refrigerator

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Best Western Hotel Universel Drummondville

Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference centre and a hot tub are on-site.
Best Western Hotel Universel Drummondville offers 116 accommodations with coffee/tea makers and a hairdryer. Beds feature memory foam mattresses. Televisions come with premium satellite channels and first-run films. Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Hotel Universel Drummondville. During your stay, you'll be connected to the convention centre and just a quick walk from Promenades Drummondville. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute drive from Drummondville Golf and Curling Club and 5 minutes from Maison des arts Desjardins Drummondville
  • Dogs welcome for a fee (restrictions apply)
Best Western Hotel Universel Drummondville offers its guests an indoor pool, a hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

There are 21 meeting rooms available. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Hotel Universel Drummondville. Self parking is free.

This 3.5-star Drummondville hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
Best Western Hotel Universel Drummondville has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: CAD 7 to 30 for adults and CAD 5 to 12 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Piano
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1972
  • Fireplace in lobby
  • Mosquito nets
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with premium cable/satellite channels
  • First-run films
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 24 August 2026 to 18 September 2026 (completion date subject to change). The following areas are affected:
  • Hot tub
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per accommodation, per night, plus a deposit of CAD 150 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Cots (infant beds) are available for CAD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 7 to 30 for adults and CAD 5 to 12 for children
  • Pet deposit: CAD 150 per stay
  • Pet fee: CAD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CAD 10.0 per night
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 2026-11-30, 057735
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 10:00 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Hotel Universel
Best Western Plus Hotel Universel Drummondville
Best Western Plus Universel Drummondville
Drummondville Best Western
Hotel Best Western Drummondville
Best Western Plus Universel
BEST WESTERN PLUS Hotel Universel Drummondville Quebec
Best Western Drummondville
Best Western Hotel Drummondville
Best Western Universel Drummondville
Best Western Universel
Best Universel Drummondville
Best Western Hotel Universel Drummondville Hotel
Best Western Hotel Universel Drummondville Drummondville
Best Western Hotel Universel Drummondville Hotel Drummondville

Best Western Hotel Universel Drummondville Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 616 out of 1059 reviews
Rating 8 - Good. 293 out of 1059 reviews
Rating 6 - Okay. 96 out of 1059 reviews
Rating 4 - Poor. 34 out of 1059 reviews
Rating 2 - Terrible. 20 out of 1059 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here many times great stay as always
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and convient location
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great stop on the TransCanada Highway, the beds are sooooo comfortable and the property is well maintained.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and really clean room.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jo-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stop here at least two times a year. We don't look anywhere else.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful rooms, lots of amenities, great staff. You get a coupon for breakfast at the restaurant which is appreciated.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Pavlina

Liked: Staff & service, amenities, property conditions & facilities
Such a great stay - Third time there. Staff is always friendly and courteous. Rooms clean and comfortable. Pool is great, hot tub is wonderful, restaurant is exceptional.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at Best Western Drummondville and we were every bit as pleased this time as we were the first time. The staff couldn't be any friendlier if they tried! The room was clean, nicely decorated, the beds are comfortable. One of my favorite hotels to stay at because of how clean it is and how wonderful the staff is !
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Karen

Liked: Amenities
Beautiful hotel great location
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Maureen

Liked: Cleanliness, amenities, property conditions & facilities
Thé room was extremely clean and the staff were extremely nice and helpful.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times years ago. It was excellent as always. The pool and hot tub were a treat after a long drive.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pet room as we were traveling with our dog. The room was clean with access to outdoors.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room qas cmwan and comfortable. The staff was friendly. I would definitely stay there again
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Vanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pool was so warm the kids love it.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Dieter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, enjoyed the stay.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was cool and clean
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Jo-Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet, very clean, nice restaurant on site.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Shayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast shoul have been included in price of room
Stayed 1 night in May 2026
Verified review

10/10 Excellent

june

Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely place to stay
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful in hotel and restaurant!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Judy

Liked: Cleanliness, amenities, property conditions & facilities
Really loved that the pet friendly room had a patio door making it easy to walk the dog.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property with good amenities and nice staff
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and staff were helpful
Stayed 1 night in Dec 2025