6/10 Okay
Pamela, Duncanville
Travelled with family
11 Jul 2025
Liked: Staff & service
Disliked: Amenities
The property advertised ethernet and wifi in each room. That is a bold faced lie. This property is good for business travelers that work from their phone. I needed to work from an ethernet connection and wanted to have a good birthday time for my son. I arrived and we had to check my room and another room for an ethernet connection and there was none nowhere except in the business center which required me to move all of my equipment downstairs and lug it back up. The wifi kept going in and out as well. My son finally ended up running his PS5 from the hotspot on our phones. This was a total inconvenience based on false advertising. Additionally, while my son would have enjoyed the pool I would have used the hot tub - which was taped off with yellow caution tape as it appeared to be out of order. The previous ratings raved about the breakfasts as well. The breakfast on the very first morning of our stay was great, thereafter - to make a long story short we either had cereal or ate somewhere else. While most of the staff was amazing, there was one that behaved like she did not like her job. I should have been partially refunded for the false internet advertising and was not. This hotel is NOT for the consummate professional or family outing. This is for the truckers or traveling contract workers that simply need a placer to lay their heads temporarily.
Pamela
Stayed 3 nights in Jul 2025