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Aparthotel·Private host

The Palms Hotel

2.5 star property

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Photo gallery for The Palms Hotel

Standard Apartment, Balcony, Pool View | Interior
Luxury Apartment, 2 Bedrooms, Mountain View | Bathroom | Hair dryer, towels, soap, shampoo
Standard Apartment, Balcony, Pool View | Private kitchen | Full-sized fridge, microwave, oven, stovetop
Luxury Apartment, 2 Bedrooms, Mountain View | Minibar, in-room safe, individually furnished, iron/ironing board
Exterior

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Spa

Explore the area

View in a map
Via Vereda Guamito, El Penol, Antioquia, 053857
  • Place, Old Peñol Replica
    ‪4 min drive‬
  • Place, Peñol-Guatapé Reservoir
    ‪6 min drive‬
  • Place, Rock of Guatapé
    ‪20 min drive‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪74 min drive‬

Room options

View all photos for Luxury Apartment, 2 Bedrooms, Mountain View

Luxury Apartment, 2 Bedrooms, Mountain View | Bathroom | Hair dryer, towels, soap, shampoo

Luxury Apartment, 2 Bedrooms, Mountain View

  • Mountain view
  • 180 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Superior Apartment, Balcony, Mountain View

Superior Apartment, Balcony, Mountain View | Living area | 55-inch Smart TV with cable channels, heated floors

Superior Apartment, Balcony, Mountain View

  • Mountain view
  • 80 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Apartment, Balcony, Pool View

Standard Apartment, Balcony, Pool View | Interior

Standard Apartment, Balcony, Pool View

  • 80 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Family Apartment, Mountain View

Family Apartment, Mountain View | Private kitchen | Full-sized fridge, microwave, oven, stovetop

Family Apartment, Mountain View

  • Mountain view
  • 80 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Queen Beds

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About this property

The Palms Hotel

Along with 15 outdoor pools, this smoke-free aparthotel has a hot tub and spa services. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and charcoal grills. Each apartment boasts a heated floor and offers free WiFi and a kitchen. For a bit of entertainment, a Smart TV comes with cable channels, and guests can also appreciate conveniences, such as a fridge and a microwave. Change of towels is available on request.
The Palms Hotel offers 4 accommodations with minibars and a safe. This individually furnished accommodation includes dining tables. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils.

This El Peñol aparthotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). 55-inch Smart televisions come with cable channels. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and change of towels can be requested. Housekeeping is provided on a daily basis.

15 outdoor swimming pools are on site along with a hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages and sports massages.
During your stay at The Palms Hotel, you'll be within walking distance of Peñol-Guatapé Reservoir. You'll find features such as free WiFi in public areas and free self-parking, plus 15 outdoor pools. Built in 2019, this budget aparthotel has 4 apartments over 4 floors. Each apartment offers free WiFi and a kitchen.
  • Each apartment offers a kitchen, a Smart TV and a full-sized fridge
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Take a swim in the 15 outdoor pools or soak in the hot tub
  • Amenities include a terrace
  • Just a 4-minute drive from Old Peñol Replica and a few minutes from Peñol-Guatapé Reservoir
  • Airport shuttle service available for a fee
The Palms Hotel offers its guests 15 outdoor swimming pools and a hot tub. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Spa services, a terrace, and barbecue grills are also featured at The Palms Hotel. Free self parking is available. A complete renovation of The Palms Hotel was completed in November 2025.

This El Peñol aparthotel is smoke free.

Property amenities

Pool/Spa

  • 15 outdoor pools
  • Deep-tissue massages
  • Fenced pool
  • Free pool cabanas
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Pool gate
  • Pool loungers
  • Prenatal massages
  • Sports massages

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Outlet covers
  • Pool gate
  • Stair gate

Kitchen

  • Blender
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Paper towels

Dining

  • Dining table
  • Minibar

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Heated floor

Entertainment

  • 55-inch Smart TV with cable channels
  • Games

Outdoor areas

  • Charcoal grill
  • Garden
  • Outdoor furniture
  • Terrace
  • Walkway to water

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible parking space
  • Cobblestone flooring in public areas
  • Handrails in hallways
  • Handrails in stairways
  • No lift
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Change of towels on request
  • Housekeeping (daily) (for a fee)
  • Iron/ironing board
  • Proposal/romance packages
  • Safe

Location highlights

  • In a rural location
  • In the mountains
  • Near a health/beauty spa
  • Near a hospital
  • Near the airport
  • Near the boardwalk/promenade
  • Near the marina

Things to do

  • Inflatable splash pad
  • Water sports equipment
  • Boat tours nearby
  • Ecotours nearby
  • Fishing nearby
  • Hiking/biking trails nearby
  • Jet skiing nearby
  • Kayaking nearby
  • Motor boating nearby
  • Surf lessons nearby
  • Theme park nearby
  • Water skiing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 4 floors
  • 4 units
  • Built in 2019
  • Garden
  • Individual furnishings
  • Renovated - November 2025
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 5 per cent for credit card payments
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 10:00 PM to 8:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: COP 40000 per accommodation, per night (varies based on the length of stay).
  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 400000 per vehicle (return, maximum occupancy 4)
  • Airport shuttle fee per child: COP 400000 (return)
  • Cleaning/housekeeping/linen fee: COP 40000 per day
  • Credit card charges are subject to a surcharge of 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Parties and events are allowed on site
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The Palms Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. The host will greet guests on arrival. At the property, quiet hours are enforced between 10:00 PM and 8:00 AM.
Property Registration Number 259808

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The Palms Hotel Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 1 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

10/10

Cleanliness

10/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Juan David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
El lugar está muy bonito, tranquilo, cómodo y el paisaje increíble. La anfitriona estuvo muy atenta en todo momento a nuestras necesidades, recomiendo mucho el lugar si lo que buscan es pasar tiempo en familia y en un lugar tranquilo.
Stayed 2 nights in Dec 2025