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Mercure Exeter Southgate Hotel

4.0 star property

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Photo gallery for Mercure Exeter Southgate Hotel

Lunch and dinner served
Indoor spa tub
Beach
Interior
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Gym
  • Room service

Explore the area

View in a map
Southernhay East, Exeter, England, EX1 1QF
  • Exeter's Historic Quayside
    ‪1 min walk‬
  • Exeter Cathedral
    ‪5 min walk‬
  • University of Exeter
    ‪20 min walk‬
  • Exeter (EXT-Exeter Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, blackout curtains, soundproofing

Standard Room, 2 Single Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Room, 1 Double Bed, Accessible

In-room safe, desk, blackout curtains, soundproofing

Privilege, Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed, Accessible

Classic Room, 1 Double Bed, Accessible | In-room safe, desk, blackout curtains, soundproofing

Classic Room, 1 Double Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Classic Twin Room, 1 Double Bed

9.8 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Privilege, Room, 1 Double Bed

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed (Classic)

Family Room, 1 Double Bed (Classic) | In-room safe, desk, blackout curtains, soundproofing

Family Room, 1 Double Bed (Classic)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 Double Bed

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  • Hot tub
  • Spa
  • Pet-friendly
  • Free WiFi
4.5 out of 5, Wonderful, 674 reviews
The price is €104
includes taxes & fees
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About this property

Mercure Exeter Southgate Hotel

Family-friendly hotel with health club and sauna
Along with an indoor pool, this smoke-free hotel has a restaurant and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Housekeeping is available on request.
Mercure Exeter Southgate Hotel offers 156 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and portable fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

Guests aged under 16 years old are not allowed in the swimming pool.

Our customers tell us they can't get enough of Mercure Exeter Southgate Hotel's great location. During your stay, you're just a quick walk from City Wall. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the breakfast and the location
  • Just a 3-minute drive from University of Exeter and 14 minutes from Dartmoor National Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Mercure Exeter Southgate Hotel, you'll find an indoor pool, a health club, Access to hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 151 square feet (14 square metres) and includes conference space. A vending machine, multilingual staff, and dry cleaning/laundry services are also featured at the family-friendly Mercure Exeter Southgate Hotel. Parking is available for a fee.

This 4-star Exeter hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:30 AM to 11:00 AM.
Mercure Exeter Southgate Hotel has a restaurant serving lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 16 per night)
  • Onsite parking includes off-street options

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gate House Restaurant

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • TV in common areas

Family friendly

  • Children's games
  • Free rollaway/extra bed
  • High chair
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 151 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (112 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (102 centimetre high)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.50 per person
  • Self-parking fee: GBP 16.00 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Exeter Mercure Southgate
Exeter Southgate
Exeter Southgate Hotel
Mercure Exeter
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel
Mercure Hotel Exeter
Mercure Southgate
Mercure Southgate Hotel
Southgate Exeter
Accor Southgate Exeter
Mercure Exeter Southgate Hotel Devon
Mercure Exeter Southgate
Mercure Exeter Southgate Hotel Hotel
Mercure Exeter Southgate Hotel Exeter
Mercure Exeter Southgate Hotel Hotel Exeter

Mercure Exeter Southgate Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 382 out of 1000 reviews
Rating 8 - Good. 303 out of 1000 reviews
Rating 6 - Okay. 173 out of 1000 reviews
Rating 4 - Poor. 92 out of 1000 reviews
Rating 2 - Terrible. 50 out of 1000 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in May 2025

6/10 Okay

stephen

Stayed 2 nights in May 2025

10/10 Excellent

Damian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Staff very friendly and helpful. No air conditioning but fan provided and window open
Stayed 1 night in May 2025

10/10 Excellent

Fraser

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awsome stay, the staff (especially the receptionists!) Were amazing, they went above and beyond to make our stay great!
Stayed 2 nights in May 2025

6/10 Okay

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor quality bar food/dinner
Stayed 1 night in Feb 2025

10/10 Excellent

Aimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value for money

Great stay at the Mercure. We had a double room that was generous on space, a very comfy bed and a lovely bathroom. We came back to the bar late evening and the service was excellent. It is perfectly placed to be able to walk into the centre of town or the quay in five minutes. It has its own car park which is a bonus too.
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Disliked: Room comfort

Too hot!

Told air conditioning wasn't working on arrival but could open windows. Windows didnt open. Small fan available which did nothing. Hardly slept as room so warm and stuffy. Furniture looked old and bed frame had a rip in it.
Stayed 1 night in May 2025

6/10 Okay

Fiona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Darran

Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bday weekend stay

Lovely stay for birthday weekend, complimentary drinks and some other lovely bits. Comfortable room, including bathroom essentials. Excellent location for town. Overall lovely stay
Stayed 3 nights in May 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities
Could do with some work on the doors and windows and smarten the place up, especially outside
Stayed 1 night in Apr 2025

8/10 Good

Sheena

Liked: Staff & service, room comfort

Fantastic stay

Went for a wedding that was taking place there lovely food and staff.
Stayed 2 nights in May 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

A spacious hotel, comfy beds and nice bathrooms, if a little dated in places. Only a one night stop for a family occasion, really well positioned in the city and easy parking (although chargeable).
Stayed 1 night in Apr 2025

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Sean, Bristol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our second stay at this wonderful hotel where we met up with the manager, Peter who we met during our last visit in February. This wonderful gentleman is what customer service is all about
Stayed 3 nights in Apr 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Jeff

Stayed 1 night in Apr 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in good location to Exeter city centre
Stayed 2 nights in Apr 2025

8/10 Good

Brian

Stayed 2 nights in Apr 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, room comfort
Friendly staff and lovely breakfast with lots of choice. Wanted to use the pool and jacuzzi and was disappointed to hear there was a £10 charge per person. This seems wrong when he you are staying overnight as a hotel guest. Hotel in great position for shopping, cathedral and the quay.
Stayed 1 night in Apr 2025

10/10 Excellent

Viki

Liked: Cleanliness, staff & service, property conditions & facilities
Room clean and comfy
Stayed 1 night in Apr 2025

8/10 Good

Abi

Stayed 1 night in Mar 2025

8/10 Good

Peter

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Ronayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little break

Love the location . Hotel lovely bed comfortable, great bar. Would be nice to have a free swim with the booking, and less of a car park fee…
Stayed 1 night in Apr 2025