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Mercure Exeter Southgate Hotel

4-star property
Southernhay East, Exeter, England 09 725 22 184
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4.3 out of 5
Very good!
See all 12 ebookers Reviews

"Had a great stay the staff here are very helpful " More

By a verified traveller on Sat 04 May 2024

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Classic Twin Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
€79* Per night/room 27 May - 28 May

Privilege, Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room, 1 Double Bed (Classic)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the pool at Mercure Exeter Southgate Hotel. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym and a sauna
  • Guests speak favourably about the location and the clean guestrooms
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Mercure Exeter Southgate Hotel ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Exeter Southgate Hotel

Everyone (7) Couples (4) Family (2)
5 out of 5
Had a great stay the staff here are very helpful

Posted by on 4 May 2024

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5 out of 5

Posted by on 9 Mar 2024

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4 out of 5
Although pet friendly there was nothing available for pets in rooms.

Posted by on 28 Dec 2022

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Comment from Hotel Management

1 Jan 2023 by Front Desk Team

Thank you for leaving us a review of your recent stay with us. I am pleased to see you enjoyed your stay and I hope to welcome you back again in the future. Kind Regards

1 out of 5
A chain of events for a rubbish night. Check in was fine, the reception staff were friendly and helpful, however I was told water was off so I couldn’t make a brew or have a shower until later that day. I was given the key to my room, 164. I walked up the staircase, clicked my keycard against the door and was first hit by the smell of stale water. I stepped inside to a soaking wet towel on the floor, along with some used toiletries, no worries, I’ll call reception and ask them to take this away, the cleaners must’ve forgot on room change over. So I called reception, which rang for so long I gave up. I moved the towel to the chest of drawers near the door, however the floor was drenched as the towel was dripping wet through, still stinking. About an hour later, I headed out for tea, so popped by the reception to ask for the towel to be cleared and some air freshener “no problem sir”. I arrived back at 8.50 as wanted to get an early night, headed straight up to my room, to be greated by the the smell and of course the towel. So I went back down to reception to ask again, I’m not bothered about the towel more the smell. So at 9.40 the receptionist herself finally appears, I asked for replacement toiletries to replace the used ones that hadn’t been replenished, 10.20pm they arrived, a lovely early night. Fast forward an ok sleep (pillow was comfy to be fair), and at precisely 6.04am I was awoke by a cleaner utilising a dustpan and brush to pick up each individual sweep from

Posted by on 23 Feb 2022

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Comment from Hotel Management

26 Feb 2022 by Front Desk Team

Thank you for taking the time to leave us a review of your recent stay with us. I am really sorry to have read of the issues during your stay. As you have mentioned we did indeed have an emergency situation regarding our hot water system which the team worked around the clock to try and get repaired but completely understand how this affected your stay with us. I will make sure to pass your feedback onto all departments and I am sorry that on this occasion we let you down. I hope to welcome you back for a more successful stay with us in the future. Kind Regards

5 out of 5

Posted by on 27 May 2021

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Comment from Hotel Management

26 Jun 2021 by Matt, General Manager

Hi and many thanks for your 5/5 review

5 out of 5

Posted by on 18 Aug 2020

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5 out of 5

Posted by on 18 Mar 2020

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2 out of 5
location is good Room 358 needs complete refurb,carpets stained,curtains with holes,furniture old and scratched,bathroom without bath ok

Posted by , from Dublin,Ireland on 20 Aug 2019

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Comment from Hotel Management

22 Aug 2019 by ExeterManager

Hello I am sorry that you are disappointed with your stay and that we were unable to rectify the situation on your arrival. We will ensure that the issues mentioned are rectified.

5 out of 5

Posted by on 21 Apr 2019

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Comment from Hotel Management

23 Apr 2019 by Manager

Thanks for your lovely comments. I hope we can see you again soon

5 out of 5
Lovely hotel in the center of Exter. Good facility, friendly and professional staff. Will definitely come back again to visit more that side of the country.

Posted by , from London on 25 Oct 2018

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Comment from Hotel Management

27 Oct 2018 by Exeter Manager

Thanks for your 5/5 rating.

About the Mercure Exeter Southgate Hotel

Location Southernhay East, Exeter, England EX1 1QF

Property Features

  • Deli
  • Conference space
  • Conference rooms
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Food & Drink

Mercure Exeter Southgate Hotel has a restaurant serving lunch and dinner.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Visual alarms in hallways
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Property is not currently implementing any guest safety measures
  • Staffed front desk
  • Children stay free - maximum age 12
  • LGBTQ friendly
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Debit cards

Hotel Names

  • Exeter Mercure Southgate
  • Exeter Southgate
  • Exeter Southgate Hotel
  • Mercure Exeter
  • Mercure Exeter Southgate
  • Mercure Exeter Southgate Hotel
  • Mercure Hotel Exeter
  • Mercure Southgate
  • Mercure Southgate Hotel
  • Southgate Exeter
  • Accor Southgate Exeter
  • Mercure Exeter Southgate Hotel Devon
  • Mercure Exeter Southgate
  • Mercure Exeter Southgate Hotel Hotel
  • Mercure Exeter Southgate Hotel Exeter
  • Mercure Exeter Southgate Hotel Hotel Exeter

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.