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SureStay Hotel By Best Western Fernley

2.5 star property

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Photo gallery for SureStay Hotel By Best Western Fernley

Business centre
Exterior
Individually furnished, desk, laptop workspace, iron/ironing board
Lobby
Seasonal outdoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
1405 Newlands Drive East, Fernley, NV, 89408
  • The Silverado Casino
    ‪2 min walk‬
  • Green Valley Park
    ‪6 min drive‬
  • Fernley 95A Speedway
    ‪10 min drive‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪47 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Microwave

Suite, 1 King Bed, Non Smoking, Microwave | Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Microwave

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Microwave

8.4 out of 10
Very good
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Microwave

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Microwave

8.6 out of 10
Excellent
(22 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Microwave

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

SureStay Hotel By Best Western Fernley

Eco-certified hotel with free breakfast and seasonal outdoor pool
Access to hot tub, a seasonal outdoor pool and laundry facilities are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out and camper van/bus/lorry parking.
SureStay Hotel By Best Western Fernley offers 66 air-conditioned accommodations with coffee/tea makers and a hairdryer. This individually furnished accommodation includes sofa beds. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a hydromassage showerhead, and complimentary toiletries.

This Fernley hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs. Microwaves and fridges can be requested. Housekeeping is provided on a daily basis.

A seasonal outdoor pool and Access to hot tub are on site.
Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel By Best Western Fernley. During your stay, you're just a quick walk from The Silverado Casino. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free full breakfast offered
  • Free Wi-Fi in some public areas
  • Free self-parking
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include laundry facilities, multilingual staff and a vending machine
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute walk from The Silverado Casino and a 4-minute drive from Millennium Park
  • Pets welcome for a fee (restrictions apply)
SureStay Hotel By Best Western Fernley offers its guests Access to hot tub and a seasonal outdoor pool. WiFi is free in public spaces. Free breakfast is served. A vending machine, multilingual staff, and laundry facilities are also featured at the eco-certified SureStay Hotel By Best Western Fernley. Self parking is free.

This Fernley hotel is smoke free.

Guests are served a free full breakfast.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast

Things to do

  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • In-room sofa bed
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Sofa bed

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 15.00 per pet, per day
  • Maximum 3 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.00 per stay (rates may vary)
  • Pet fee: USD 15.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Fernley
Best Western Fernley Inn
Fernley Best Western
Best Western Fernley Hotel Fernley
Best Western Fernley Inn
Surestay By Fernley Fernley
SureStay Hotel By Best Western Fernley Hotel
SureStay Hotel By Best Western Fernley Fernley
SureStay Hotel By Best Western Fernley Hotel Fernley

SureStay Hotel By Best Western Fernley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 367 out of 994 reviews
Rating 8 - Good. 312 out of 994 reviews
Rating 6 - Okay. 185 out of 994 reviews
Rating 4 - Poor. 72 out of 994 reviews
Rating 2 - Terrible. 58 out of 994 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Obviously an old hotel remodel. Access from the main street not easy. Staff of one friendly but busy on Facebook. Tight parking for full sized truck.
Stayed 1 night in May 2025

6/10 Okay

Richard

Liked: Staff & service, room comfort
Stayed 1 night in May 2025

6/10 Okay

Steven, Payette

Room smelled bad due to hard water.
Stayed 1 night in May 2025

6/10 Okay

Tim

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The shower did not work so we could not take a bath. I would appreciate as significant discount on the rate.
Stayed 1 night in May 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Geoffrey

Stayed 1 night in May 2025

6/10 Okay

Alisha

Travelled with family
Liked: Staff & service

Stay ok until.......

The check in and service was great! Breakfast was great! Pool was awesome and clean. All negated by the cockroaches in the room.... won't stay here again.
Stayed 2 nights in May 2025

6/10 Okay

Kathy

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Drive by night

This was just 1 overnight on a roadtrip, but room was good, no issues.
Stayed 1 night in May 2025

6/10 Okay

Jeffrey

We did not receive any cleaning services for two days. On the second day I ask the front desk about it and for clean towels. They said I had to request cleaning services. I was not informed of that when I checked in. They did give me fresh towels.
Stayed 3 nights in May 2025

2/10 Terrible

Henrie

Stayed 1 night in May 2025

10/10 Excellent

William F

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2025

10/10 Excellent

lonna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Our stay was good. They were short of help so we did not request housekeeping. Breakfast was good. Beds comfy.
Stayed 5 nights in May 2025

6/10 Okay

William

Liked: Cleanliness, staff & service
Well the tolilet bolts were very lose and the toilet was rocking sideways and front and backwards into the wall and also in the bathroom walls had missing chip paint and definitely needs to be repainted the ac. / heating wall unit needs repair or replacement it very noisy and the pool was not open and ready this very disappointing especially since it's an indoor pool not outside it should be ready to go 365 days a year unless it needs major maintenance or repairs also my wife and i had trouble with the shower to maintain a constant even comfortable temperature all the time the shower would get extremely hot and than extremely cold no matter how much adjustment we did wit h the hot cold mixer vavle im guessing this motel is 20 years or older and definitely needs a major overhaul in remodeling and repairs i reall do not think my wife and i would stay there again i wolld possibly like to get a phone call from the best western reap. Thanks william and ana Stewart 😀
Stayed 1 night in May 2025

10/10 Excellent

Karen l

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite & clean Heater AC was a little loud.
Stayed 1 night in Apr 2025

6/10 Okay

Elizabeth

Stayed 3 nights in May 2025

8/10 Good

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a very walkable area with many good restaurants. The breakfast was a bit skimpy
Stayed 1 night in Apr 2025

10/10 Excellent

Ae-Jung

Travelled with partner
Liked: Staff & service
NA
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop and stay
Stayed 1 night in May 2025

8/10 Good

Helen

Travelled with pets
Disliked: Amenities
The pool and the ice maker not working . But my room is clean and calm. The clerk who check me in was so welcoming and kind! What a super surprise after a long dusty day in the road !
Stayed 1 night in May 2025

8/10 Good

KARRIE

Stayed 1 night in Apr 2025

8/10 Good

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
pool wasn’t opened or hot tub
Stayed 2 nights in May 2025

6/10 Okay

Tiffany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025