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The Greystone Lodge on the River

2.5 star property

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Photo gallery for The Greystone Lodge on the River

Terrace/patio
Exterior
Seasonal outdoor pool
Lobby sitting area
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Gym
  • Business services

Explore the area

View in a map
559 Parkway, Gatlinburg, TN, 37738
  • Place, Ripley's Aquarium of the Smokies
    ‪2 min walk‬
  • Place, Anakeesta
    ‪3 min walk‬
  • Place, Gatlinburg SkyPark
    ‪9 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪68 min drive‬

Room options

View all photos for Executive Double Room

Executive Double Room | Blackout curtains, iron/ironing board, free WiFi

Executive Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room Single Use

Deluxe Double Room Single Use | Blackout curtains, iron/ironing board, free WiFi

Deluxe Double Room Single Use

8.8 out of 10
Excellent
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room

Blackout curtains, iron/ironing board, free WiFi

Premium Double Room

9.6 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Quadruple Room

Executive Quadruple Room | Blackout curtains, iron/ironing board, free WiFi

Executive Quadruple Room

9.2 out of 10
Wonderful
(27 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Greystone Lodge on the River

Along with a 24-hour fitness centre, this smoke-free hotel has a conference centre and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a children's pool and laundry facilities are on-site.
The Greystone Lodge on the River offers 241 accommodations with an iron/ironing board and blackout curtains. Cable televisions are provided. This Gatlinburg hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on a daily basis.
A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness centre.
During your stay at The Greystone Lodge on the River, you're just a quick walk from Ripley's Aquarium of the Smokies. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Splash around at the waterslide or swim in the seasonal outdoor pool
  • Amenities include a business centre, meeting rooms and a conference centre
  • On-site recreation includes a 24-hour gym
  • Steps from Ripley's Aquarium of the Smokies and Anakeesta
The Greystone Lodge on the River offers its guests a seasonal outdoor pool, a kids' pool, a waterslide, and a 24-hour fitness centre. Public spaces have free WiFi. A business centre and meeting rooms are available. Free breakfast is served daily. The Greystone Lodge on the River also features a vending machine and laundry facilities. Self parking is free.

This Gatlinburg hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Children's pool
  • Seasonal outdoor pool
  • Waterslide

Family friendly

  • Children's pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Entertainment

  • TV with cable channels

More

  • Electrical adapters
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 15 April and close on 15 October.
  • Pool access available from 11:00 AM to 11:00 PM

The Greystone Lodge on the River Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 172 out of 251 reviews
Rating 8 - Good. 57 out of 251 reviews
Rating 6 - Okay. 15 out of 251 reviews
Rating 4 - Poor. 6 out of 251 reviews
Rating 2 - Terrible. 1 out of 251 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and homie
Stayed 3 nights in Jan 2026

10/10 Excellent

Blanca

Stayed 3 nights in Dec 2025

6/10 Okay

Travis

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
room was nice, but breakfast was not very good. room was not easy to access for my family that can't climb stairs easily.
Stayed 4 nights in Nov 2025

10/10 Excellent

Yadelys

Stayed 3 nights in Jan 2026

10/10 Excellent

Brandy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, great view of the creek out your balcony, staff was great, breakfast was hot and good
Stayed 2 nights in Jan 2026

10/10 Excellent

Omar

Stayed 2 nights in Dec 2025

10/10 Excellent

Angela

Stayed 2 nights in Oct 2025

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
It is going well
Stayed 2 nights in Jan 2026

10/10 Excellent

nuha

Yes
Stayed 5 nights in Dec 2025

10/10 Excellent

Ramiro

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service, I recommend it 100%.
Stayed 3 nights in Jan 2026

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room 371. It was clean and the bed was very comfortable. Lobby of hotel was very Festive for the Christmas season. The parking was great- in a garage on the same level as we were staying on. Only concern/issue was that we took showers in the morning before checkout and had no hot water! Warm at the most. We did inform a housekeeper and also informed the front desk at check out.
Lobby on 12/30/2025
Check in Area 12/30/2025
Signs in the parking garage
Hotel is right on the river. Geese were beautiful
Stayed 1 night in Dec 2025

8/10 Good

Ashish

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location is unbeatable. In the heart of Gatlinburg downtown right opposite Anakeesta. The rooms are decent, though a bit dated. Small but cozy lobby and patio area. Breakfast was the usual continental - nothing special.
Stayed 4 nights in Dec 2025

10/10 Excellent

mustafa

Stayed 1 night in Jan 2026

10/10 Excellent

Rebeca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 2 nights in Jan 2026

4/10 Poor

Danelys

Travelled with family
Disliked: Amenities, property conditions & facilities
The staff were nice and attentive but this hotel needs some serious remodeling!! The rooms have a bad smell and everything is old and outdated. Won’t be staying here again
Stayed 4 nights in Dec 2025

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was okay. They could have used some breakfast sausage patties or sausage links or bacon. The gravy was really watery. A conveyor toaster would have been better than the pop-up. Toaster. Parking was wonderful. There was plenty of it and you always could move a cone and get a place if you decided to leave. The staff was very nice. The rooms were not very soundproof and our door sounded like it was opening every time someone came in the main hallway door. The first night it was quite alarming until I got used to that. The second night we could hear children or teenagers next door talking and laughing until about 2:00 a.m. The room was clean. The beds were comfortable and the towels were well supplied. I absolutely loved having a Keurig in the room. My favorite part of the stay.
Stayed 2 nights in Jan 2026

10/10 Excellent

Yoandry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best staff
Stayed 3 nights in Dec 2025

10/10 Excellent

Tila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Na
Stayed 2 nights in Dec 2025

10/10 Excellent

Tonya

Stayed 1 night in Jan 2026

8/10 Good

ronald

Travelled with partner
Liked: Amenities
No, breakfast was piss pour
Stayed 3 nights in Dec 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good options, people were enjoying the food
Stayed 1 night in Jan 2026

8/10 Good

Keily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast no to bad, but the same everyday
Stayed 4 nights in Dec 2025

8/10 Good

Cathie

Liked: Cleanliness, staff & service, amenities
Clean room, conveniently located. Breakfast was just ok
Stayed 2 nights in Dec 2025

8/10 Good

Joseph

Stayed 1 night in Dec 2025

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, we were able to check in before the expected time
Stayed 1 night in Dec 2025