8/10 Good
Lise
15 Jan 2026
Liked: Cleanliness, staff & service, amenities
First off, the on-duty manager/front-desk clerks were OUTSTANDING in dealing with our issue, the first night was pretty awful - we were stuck in the very back corner room (138) with non-stop noise from 5 different sources - ice machine, elevator/stairs, traffic from the freeway, basement commercial laundry room - noise from machines & music. There were issues in with the bathroom itself - very loose large ceramic tile that literally moved when stepped on, and a faucet that was not completely operable due to it hitting the mirror. We had a 2-night reservation and decided in the morning that we did not want to bear a second night in that room. Angel got us a free 3rd night and upgraded us to a suite for nights 2 & 3 which were MUCH more pleasant. We were very happy with the solution, but feel that room shouldn't even be used by any guests.
Lise
Stayed 2 nights in Jan 2026



















