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Ruby by Serain Residences

4.0 star property

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Economy Apartment, 2 Bedrooms | 1 bedroom, laptop workspace, iron/ironing board, free WiFi
Outdoor pool
Courtyard
Economy Apartment, 1 Bedroom | Living area | LED TV
Economy Apartment, 1 Bedroom | Living area | LED TV

Reviews

5.8 out of 10

Popular amenities

  • Gym
  • Dryer
  • Housekeeping
  • Pool
  • Washer
  • Barbecue grill

Explore the area

View in a map
9 Norfolk Avenue, Surfers Paradise, QLD, 4217
  • Place, Surfers Paradise Beach
    ‪5 min walk‬
  • Place, Cavill Avenue
    ‪10 min walk‬
  • Place, Slingshot
    ‪12 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪27 min drive‬

Room options

View all photos for Economy Apartment, 1 Bedroom

Economy Apartment, 1 Bedroom | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Economy Apartment, 1 Bedroom

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Economy Apartment, 2 Bedrooms

Economy Apartment, 2 Bedrooms | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Economy Apartment, 2 Bedrooms

  • 75 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for Economy Townhome, 3 Bedrooms, Non Smoking

Economy Townhome, 3 Bedrooms, Non Smoking | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Economy Townhome, 3 Bedrooms, Non Smoking

  • 150 sq m
  • 3 bedrooms
  • Sleeps 9
  • 1 Queen Bed, 4 Single Beds and 1 Double Sofa Bed

View all photos for Premier Apartment

Premier Apartment | Beach/ocean view

Premier Apartment

  • 124 sq m
  • 3 bedrooms
  • Partial ocean view
  • Sleeps 9
  • 1 King Bed, 4 Single Beds and 2 Double Sofa Beds

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Ruby by Serain Residences

Apartment with free parking, 9-minute walk to Surfers Paradise Beach
An outdoor pool, a fitness centre and laundry facilities are available at this smoke-free apartment building. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden and barbecues. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Guests can appreciate conveniences, such as a washer/dryer and a dining area, and other amenities include free WiFi and a furnished balcony.
Ruby by Serain Residences offers 7 air-conditioned accommodations with washers/dryers and a hairdryer. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers and complimentary toiletries.

This Gold Coast apartment provides complimentary wireless Internet access. LED televisions are featured in guestrooms. Housekeeping is provided on a daily basis.

Recreational amenities at the apartment include an outdoor pool and a fitness centre.
During your stay at Ruby by Serain Residences, you're just a quick walk from Surfers Paradise Beach. Free WiFi in public areas, free self-parking and an outdoor pool are available. This upmarket apartment building has 7 apartments. Each apartment offers free WiFi and a kitchen.
  • Each apartment offers a kitchen, a washer/dryer and a furnished balcony
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities and a terrace
  • On-site recreation includes a gym
  • Within a 15-minute walk of Cavill Avenue and Surfers Paradise Beach
Ruby by Serain Residences offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. A terrace, barbecue grills, and a garden are also featured at Ruby by Serain Residences. Free self parking is available.

This 4-star Gold Coast apartment is smoke free.

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • LED TV

Outdoor areas

  • Barbecue grill
  • Furnished balcony
  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift
  • Thin carpet in room
  • Smoke-free property

Services and conveniences

  • Guidebooks
  • Housekeeping (daily)
  • Iron/ironing board

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 7 units
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217]
Guests planning to arrive outside normal check-in hours will receive an email within 72 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
If you arrive at the property after hours, you'll need to check in at an alternative location: [3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217]
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Lockbox, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to 3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217
Guests arriving after hours will need to go to the following location to check in: 3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email before arrival with check-in information and lockbox information. Guests can access their accommodation through a private entrance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Ruby Apartment By Hostrelax
Ruby by Serain Residences Apartment
Ruby by Serain Residences Surfers Paradise
Ruby by Serain Residences Apartment Surfers Paradise

Ruby by Serain Residences Reviews

Reviews

5.8
Rating 10 - Excellent. 8 out of 26 reviews
Rating 8 - Good. 1 out of 26 reviews
Rating 6 - Okay. 6 out of 26 reviews
Rating 4 - Poor. 2 out of 26 reviews
Rating 2 - Terrible. 9 out of 26 reviews

7.2/10

Cleanliness

6.6/10

Amenities

6.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tryphosa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hi, Disaster Checkin with Serain Key pickup - wasn't able to collect key using the code provided from the confirmed booking Room was not ready and we waited for the cleaner to do the room til late in the night Room had patched up floorings so didn't expect this trip to be like this
Stayed 2 nights in May 2025

6/10 Okay

s

Liked: Cleanliness
Disliked: Property conditions & facilities
Noisy
Stayed 4 nights in Jan 2025

10/10 Excellent

Kristel

Liked: Cleanliness, room comfort

Excellent Apartment! Highly recommended.♥️

The apartment is so clean and the design is perfect. So quiet and loving the ambiance and all. Perfect for couple and families to stay. Free parking and very close to surfers paradise. The area wasn't noisy at all and you will enjoy your stay. Excellent!
Stayed 4 nights in Dec 2024

6/10 Okay

Kenneth William

Liked: Cleanliness, property conditions & facilities
Property was good, clean and conveniently located. Communication leading to check in really soured the experience
Stayed 2 nights in Jun 2024

2/10 Terrible

Tracey

Stayed 1 night in Apr 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness

A bit iffy

The hotel was in great proximity to everything we needed. Great parking, easy access with keykards but also secure. The apartment itself was quite dirty. Lots of dust which triggered asthmatics. Also the batteries need to be changed in the smoke detection, beeping through the night. The floors had not been clean and toenails were in the carpet. The air conditioner in the 2nd bedroom was leaking onto the wardrobe door and carpet. The main concern was the bed in the main bedroom. The sheets had makeup on them and there were visible handprints on the headboard in what looked like lubricant. With no other option of spare blankets, we had to sleep on the bed. Not cool.
Stayed 2 nights in Jan 2024

6/10 Okay

Keeli

Travelled with group
Liked: Cleanliness
Stayed 2 nights in Jan 2024

2/10 Terrible

David

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Brett

Stayed 6 nights in Dec 2023

4/10 Poor

Stephen

Stayed 4 nights in Dec 2023

10/10 Excellent

Luca

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Prooerty was well managed as didnt realise was schoolies time but was still quiet & security was good. Was a good stay
Stayed 1 night in Nov 2023

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I start, the treasure hunt for the keys. The second key in a different location🙄 The apartment was dirty and run down and depressing. 3 knives, 3 forks, 3 spoons, what’s with that😡 too bad if you want to have anyone around for a bbq, I went out and brought more cutlery. Everything was cheap and nasty. Will never stay there again.
Stayed 11 nights in Aug 2023

2/10 Terrible

Amrit

Disliked: Cleanliness
Stayed 4 nights in Apr 2023

10/10 Excellent

Casey

Stayed 2 nights in Jul 2022

4/10 Poor

Aya

Liked: Cleanliness
terrible communication. No one is going to answer the phone after hours. No staff to get help. If you are checking in after hours, be careful because they will never going to answer the call if you need help. We couldn’t check in because they haven’t send us the check in details and we were trying to get help but no one answers the phone nor reply to my email for quite a long time. Very disappointing with the communication.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean property. Great size for a family of three. Close to everything but can be quite noisy because of the hotel next door.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The quality of accommodation was to a high standard, beautiful building. I would like to see the bar area being used for what it is. The area could be heartbeat of the hotel and GP would be the big winner.
Stayed 1 night in Mar 2021

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveller

Stayed 7 nights in Jan 2020

10/10 Excellent

Christopher

Stayed 1 night in Oct 2019