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"Positive:
- Food in the restaurant super
- Location great
Negative:
- Not a 4 star, rather a 3 star, especially in service
- Reception is a box and re
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Azure Beach Boutique Hotel ratings based on 1 Verified Reviews
Review Summary
3.0
out of 5
3.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff2.0 out of 5.0
Room comfort3.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Azure Beach Boutique Hotel
Everyone (1)
3 out of 5
Positive:
- Food in the restaurant super
- Location great
Negative:
- Not a 4 star, rather a 3 star, especially in service
- Reception is a box and receptionist availability is random. Information on opening hours not indicated on the door or elsewhere.
- Check-in: no information that the check-in is exclusively from 2 pm without flexibility, e.g. at least checking the reservation, tell that the room will be ready by 2 and until the luggage can be placed somewhere. I arrived at 11, the owner told me to sit down as the receptionist is not available before 2 pm. Waited almost 2 hours, without knowing whether the booked room is available or not, the owner mentioned that I might need to sleep in the first night in another hotel. The owner had no clue about the reservations, seemed very confused and unprofessional for guest service. When the receptionist arrived, she was arrogant and told that they mixed up something with my reservation, so on the first night, I cannot get the booked and paid ocean view room. No compensation, not even a diner was offered for this incident.
- The ocean room had a nice view from the window, but you have to use constantly the blinder, because there was a balcony in front of the window, and everybody from the floor has access to it. Therefore, people gathered there, smoking, looking into the room and made noise, completely destroying the privacy.
- No door that separates the toilet from the bed area.
- Outdated keys, stains on the corridor carpets
Posted by K on 21 Jan 2019
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Comment from Hotel Management
3 Feb 2019
by Bhavna
Hello,
We are extremely sorry for the inconvenience caused by our staffs.
We will make sure no other clients face the same problem again.
KInd Regards
Reservation
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.