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CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel

3.0 star property

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Photo gallery for CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel

Individually decorated, individually furnished, desk, laptop workspace
Ballroom
Meeting facility
Exterior
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Room service
  • Spa
  • Bar
  • Housekeeping
  • Gym

Explore the area

View in a map
83 Monroe Center St NW, Grand Rapids, MI, 49503
  • Van Andel Arena
    ‪2 min walk‬
  • DeVos Performance Hall
    ‪6 min walk‬
  • Downtown Market
    ‪14 min walk‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪18 min drive‬

Room options

Standard Room, 1 Queen Bed, Non Smoking (Faces Street Larger Room)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room)

Standard Room, 1 King Bed, Non Smoking (Larger Room) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Larger Room)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

Standard Room, 1 King Bed, Non Smoking (Soaking Tub) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Soaking Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

Standard Room, 1 Queen Bed, Non Smoking (Faces Street) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking (Faces Street)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Faces Steet Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (Faces Street)

Standard Room, 1 King Bed, Non Smoking (Faces Street) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (Faces Street)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

Standard Room, 2 Double Beds, Non Smoking (Faces Street)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(12 reviews)
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

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Exterior

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includes taxes & fees
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About this property

CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel

Hotel with a restaurant, a short walk to Van Andel Arena
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and self parking.
CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel offers 48 air-conditioned accommodations with MP3 docking stations and designer toiletries. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include manicures and pedicures.
Our customers tell us that they can't get enough of the comfortable beds at CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel. During your stay, you're just a quick walk from Van Andel Arena. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Self-parking available for a fee
  • Amenities include a front desk safe, 2 meeting rooms and a lift
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 4-minute walk from Van Andel Arena and 6 minutes on foot from DeVos Performance Hall
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. A 24-hour fitness centre, spa services, and coffee/tea in common area are also featured at the boutique CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel. Parking is available for a fee.

This 3-star Grand Rapids hotel is smoke free.

CitySen Lounge – On-site restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 24 per night)
  • Street parking available
  • Parking on site (USD 24 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CitySen Lounge

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 2 meeting rooms

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 24.00 per night
  • Nearby parking fee: USD 24.00 per night (400 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

CityFlatsHotel Grand Rapids Hotel
CityFlatsHotel Hotel
CityFlatsHotel Grand Rapids
CityFlatsHotel
CityFlatsHotel Grand Rapids
CityFlatsHotel Grand Rapids Ascend Hotel Collection
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Hotel

Reviews

CityFlatsHotel - Grand Rapids, an Ascend Collection Hotel Reviews

8.2

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 485 out of 1001 reviews
Rating 8 - Good. 267 out of 1001 reviews
Rating 6 - Okay. 143 out of 1001 reviews
Rating 4 - Poor. 72 out of 1001 reviews
Rating 2 - Terrible. 34 out of 1001 reviews

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Close and cute

Close to concert venue and places to eat. A discount on parking would welcomed. Bar had good drinks. Just enough with style.
Stayed 1 night in May 2025

10/10 Excellent

Amy J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay close call to Van Andel Arena. Parking was a bit pricey but hotel was great
Stayed 1 night in Jun 2025

10/10 Excellent

Charon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant and Comfortable Stay

I loved the layout of the flat with the separate office space. The shower was great and the bed was cozy.
Stayed 1 night in Jun 2025

8/10 Good

Mitch

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great that parking connected to hotel, great location downtown Grand Rapids, close activities.
Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our experience was great from check in to check out. Check in was very smooth. Ryan was friendly and helpful. The room was very clean. We liked how streamlined the room was. Lighting under the beds, nice touch. The icing on the cake were the beds. Like sleeping on a cloud. Fantastic. Checking out I just did it from my phone. When traveling to other locales I will search for a City Flats Hotel first.
Stayed 1 night in Jun 2025

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love the bed

Short stay to attend concert. However, very clean and super comfortable bed.
Stayed 1 night in Jun 2025

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at a great location. Conveniently located, wonderful and helpful staff.
Stayed 1 night in Jun 2025

2/10 Terrible

tyler

Travelled with family
Liked: Property conditions & facilities

Nice looking hotel, awful dungeon like room

I am disappointed in this stay for $400/night. We checked in and the hotel appeared nice. But when we got to our room on the 2nd floor, it was like a dungeon. One small window high up that led to brick walls we couldn’t see out of. (This was not mentioned on the booking and the pictures showed a big bright window.) aside from not knowing if it was sunny out or raining, this didn’t make us feel safe in the event of an emergency. Is that even code? We got our baby out of the car seat and noticed the stains and hair on the comforter. We went down to ask for a different room to which they said they couldn’t provide one. The staff was helpful and we settled for a new, clean comforter. This hotel does look nice and was very conveniently located but the weekend experience in that dark room was one of the worst I’ve had and we’ve stayed in roadside motels on road trips through the mountains. Haha! For that alone, we would likely not return
Stayed 2 nights in May 2025

6/10 Okay

Erin

Liked: Cleanliness, staff & service
There was only one towel in the room for two guests. We chose
Stayed 1 night in May 2025

4/10 Poor

Mark

Travelled with group
Disliked: Staff & service
Stayed 1 night in May 2025

4/10 Poor

Mark

Disliked: Staff & service, room comfort
the parking situation was horrible. They advertise $24 dollars a day, but when you go to leave they say the day ends at 4 am and its $2 an hour after that. So parking is really $44 dollars. There are no fridge or microwave in the rooms and no coffee in the lobby. I dont recommend staying there.
Stayed 1 night in May 2025

8/10 Good

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not get a measuring tape, but I am certain our beds were not queens sized beds. I have a king at home and feel these were much smaller. It was one night and the rest of the room and stay were good. Checked in as 2 couples, so be sure to ask for extra towels as the room was appointed for 2 people, not 4.
Stayed 1 night in May 2025

6/10 Okay

Shalene

Liked: Staff & service

Not worth the cost

Wasn't impressed with the room, especially for the total price of $560 for one night. The room was not entirely clean, there was no privacy for a shower as it was see through glass from the bed. The doors to other rooms slam shut which made it hard to stay asleep. There is no onsite parking, so be prepared to pay $48 to park overnight in the nearest public parking garage.
Stayed 1 night in May 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in downtown Grand Rapids, within walking distance of many restaurants, bars and performance venues. The only fault I could find was the somewhat loud strange sound that occurs in the wall when someone in another room would flush their commode.
Stayed 2 nights in May 2025

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the front desk was kind and welcoming
Stayed 2 nights in May 2025

10/10 Excellent

Tiffany

Stayed 1 night in May 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel, great vibe and colorful decor. Most comfortabe bed I have ever slept in at a hotel. Hreat location, .2 miles from the Van Andel arena went to a concert. We will stay here if we come to grand rapids again.
Stayed 1 night in May 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Comfort - Staff Mostly Friendly :)

I came by myself for a concert at Van Andel Arena. The walk was only about 3 blocks - 5 minutes or so. The room was very cute and clean. The bed was SO comfortable! Check in was easy and the reception desk clerk was friendly and helpful. When I returned from the concert, there was a different clerk. He wasn't as friendly - even a little rude. Overall I loved my stay and would definitely stay here again.
Stayed 1 night in May 2025

8/10 Good

Tiffany

Disliked: Amenities
The deposit is $20 upon check in. The hotel is right near the Grand Rapids Police Department on Monroe Center (Not actually on Monroe Avenue). The hotel is near The Bob, Amway Grand, and is walking distance to the DeVos hall. It's also walking distance to the Kent County Courthouse. The beds are very comfortable and soft. That was my favorite part. I was on the fifth floor and there was a lot of noise (maybe elevator?). The room for the standard King does not have a bathtub to relax in. The hotel bar isn't operating 24-7 so check to see if it's open when you go there. As far as restaurants there's tons nearby that's walking distance. If you wanted to go to the museum or other things in the City. The Work bus stop is free to use and circulates the city every 15 minutes. Or, you can jump on The Rapid Bus and that pretty much will take you anywhere.
Stayed 1 night in May 2025

6/10 Okay

Andrea

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Comfortable bed. Quiet. Modern decor.
Stayed 2 nights in May 2025

6/10 Okay

April

Travelled with partner
Liked: Cleanliness
Nice enough for price.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I thought the price was a bit high Everything was wonderful
Stayed 1 night in May 2025

10/10 Excellent

Derrick

Stayed 1 night in May 2025

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, only dislikes were not having a window at all really in our room and that parking cost $50 for the night in the parking ramp.
Stayed 1 night in May 2025