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Hotel Ixbalanque

2.5 star property

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Photo gallery for Hotel Ixbalanque

32-inch LED TV with cable channels, TV, fireplace
Television
Standard Room | Individually furnished, desk, laptop workspace, free WiFi
32-inch LED TV with cable channels, TV, fireplace
32-inch LED TV with cable channels, TV, fireplace

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Laundry room

Explore the area

View in a map
15 Calle C 7-76 Zona 13, Colonia Aurora 1, Guatemala City, Guatemala
  • Place, La Aurora Zoo
    ‪6 min drive‬
  • Place, National Museum of Archaeology and Ethnology
    ‪6 min drive‬
  • Place, Children's Museum
    ‪6 min drive‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪6 min walk‬

Room options

View all photos for Economy House

Individually furnished, desk, laptop workspace, free WiFi

Economy House

  • Garden view
  • 2 bedrooms
  • Sleeps 7
  • 7 Large Single Bunk Beds and 6 Single Bunk Beds
  • Free Wi-Fi

View all photos for Family Room, 2 Bedrooms

Individually furnished, desk, laptop workspace, free WiFi

Family Room, 2 Bedrooms

  • City view
  • 2 bedrooms
  • Sleeps 7
  • 3 King Beds and 4 Large Single Beds
  • Free Wi-Fi

View all photos for Family Room

Family Room | Bathroom | Shower, free toiletries, towels

Family Room

  • Garden view
  • 3 bedrooms
  • Sleeps 8
  • 4 Double Beds
  • Free Wi-Fi

View all photos for Basic Room

Individually furnished, desk, laptop workspace, free WiFi

Basic Room

  • Garden view
  • 2 bedrooms
  • Sleeps 2
  • 2 King Beds
  • Free Wi-Fi

View all photos for Family Room

Family Room | Individually furnished, desk, laptop workspace, free WiFi

Family Room

  • 1 bedroom
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

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About this property

Hotel Ixbalanque

Along with laundry facilities, this smoke-free hotel has a 24-hour front desk and tour/ticket assistance. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Other amenities include a TV in a common area and a front desk safe. Housekeeping is not available.
Hotel Ixbalanque offers 10 accommodations with fireplaces and free toiletries. Rooms open to patios. This individually furnished accommodation has separate sitting areas and includes desks. Kitchens offer microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower.

This Guatemala City hotel provides complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Change of towels and change of bedsheets can be requested.

During your stay at Hotel Ixbalanque, you'll be within walking distance of La Aurora Zoo. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, locker space and laundry facilities
  • Just a 3-minute drive from La Aurora Zoo and a few minutes from Avenida La Reforma
  • Free airport shuttle service
  • Pets welcome free of charge
Free breakfast is served daily. Public spaces have free WiFi. A roundtrip airport shuttle is free (available 24 hours). The business-friendly Hotel Ixbalanque also features tour/ticket assistance, laundry facilities, and a front desk safe. Limited free parking is available on a first-come, first-served basis.

This Guatemala City hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • No housekeeping service
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Kitchen
  • Microwave
  • Separate dining area

More

  • Desk
  • Fan
  • Fireplace
  • Individual furnishings
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 12 per cent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Kitchen/kitchenette fee: USD 100 per day
  • Credit card charges are subject to a surcharge of 12 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Ixbalanque Guatemala City
Ixbalanque Guatemala City
Hotel Hotel Ixbalanque Guatemala City
Guatemala City Hotel Ixbalanque Hotel
Hotel Hotel Ixbalanque
Ixbalanque
Ixbalanque Guatemala City
Hotel Ixbalanque Hotel
Hotel Ixbalanque Guatemala City
Hotel Ixbalanque Hotel Guatemala City

Hotel Ixbalanque Reviews

Reviews

6.8
Rating 10 - Excellent. 22 out of 66 reviews
Rating 8 - Good. 11 out of 66 reviews
Rating 6 - Okay. 16 out of 66 reviews
Rating 4 - Poor. 5 out of 66 reviews
Rating 2 - Terrible. 12 out of 66 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Suly

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Cozy and close to airport
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Ludin

Clean place, gated community feels very safe.
Stayed 1 night in Jul 2023
Verified

6/10 Okay

Sara

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was very convenient to the airport and had a great airport shuttle. It also had the size of rooms we needed. The woman at the desk, Gloria I think, was so very helpful.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Ashley Ulisis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for the price

Fantastic the staff was great and friendly
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Leon

Liked: Amenities, property conditions & facilities
Bunk Beds, classic architecture and very clean shared baths
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente services
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Franklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my stay in this hotel. The guy at the front desk was very nice. I got to the hotel very late so I was hungry and he offer to make a pizza for me.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Maynor

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is not a hotel. It’s a hostal. A little pricey given the condition of the place. It’s safe and just a few blocks from the airport. The staff friendliness balanced it out the whole experience.
Stayed 1 night in Jun 2024
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Paid for a 67Q room. Got a 30Q bed. No towel or soap for the shower “Free continental breakfast” was a piece of toast.
Stayed 1 night in Mar 2025
Verified

4/10 Poor

Elden

Friends
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

8 minute walk from airport but older & bare-bones

Very small, older room. One opening window to area under construction. It was a hot night, fan was large & noisy.
Stayed 1 night in Mar 2024
Verified

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t believe what I spent for this third class hotel. In my opinion, they should charge no more than half the price. You can’t use your credit/debit card.
Stayed 1 night in Mar 2025
Verified

2/10 Terrible

Claudia

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room wasn't the one we had rented, super small & hot inside! (No air, no fan) Don't think I would be renting again
Stayed 1 night in Jan 2023
Verified

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were double booked. We booked three rooms with two beds. No one from the property notified either parties even they had contact information for all. We arrived nearly 10pm only to find out that they only had two rooms for our group of 7. Males shared one and females shared the other as there was no time to go look for another hotel. We had to all share one bathroom with many other families and groups. They didn’t want to gives us towels, the children with us had to share towels.
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

Jennette

Disliked: Staff & service, property conditions & facilities, room comfort

Never responded to late check-in requests

I was unable to reach the hotel to arrange for late pickup at the airport. They didn't return voice mails, texts, or e-mails. I finally got Hotels.com, and they called them for me and the answer they got was "we're not coming to pick anyone up tonight." Then Hotels told me there was nothing they could do and refused to refund my money because as they put it, "my plans had changed." This was ridiculous I ended up staying at another hostel close by but I will not be using Hotels.com again. Don't stay at this place.
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

Probably ripped off.

I had to use my credit card to pay as I didn't have cash. The hotel staff member (who didn't speak any english) told me that they charged fees for using your credit card. Fine, I assume there will always be a fee of 5% or so. However it was 10%, plus some other fee that I didn't understand, plus an expensive exchange rate that they charged. The amount ended up DOUBLING the cost of my stay, from $25 US to about $50. I feel like I got ripped off. Also, I needed a shuttle at 4am to catch my flight. I told him this the night before. At 4am I went to the front desk, had to wait for him to wake up, and then call an uber. Eventually leaving around 4:20, rushing through the airport to get to the gate. A little unprofessional. The room and the bed was comfortable but as others stated, you can hear everything in the hallway and can hear other guests coming in late at night. Due to this all I wouldn't stay here again.
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

Silvia

Disliked: Cleanliness, staff & service
This property is located nicely/ideal near airport within minutes. However the customer service is very disappointing. Staff is rude and do not coordinate/communicate well with each other (previous shifts). Breakfast included ** customer beware it consists of cornflakes, milk OR toast and jam personnel not happy to be servicing you and using profanity within feet of the dining area didn’t even bother to say you’re welcome when we (children,, wife and I) said thank you when milk, coffee and spoons arrived. Went back to cussing and hanging out with coworkers using those words not caring that there are customers within feet of them. Be advised if says it’s included shuttle to airport but you have to be very CAREFUL! You MUST ensure the previous shift left/advised the new shift that you will be needing shuttle to airport upon your leaving because they do not have an on-site shuttle driver be warned they may even charge you for the Uber ride to the airport! Staff was unprofessional and not willing to find a solution not asking proper questions to help find a solution. Very rude and unprofessional. Disappointing because there is potential in this small house turned hotel.
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Maria

No habia conductor disponible para el traslado del aeropuerto al hotel . La comunicación con la recepcion no fue facil. Habitacion sencilla. Y comoda para una noche de paso.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No pude entrar, cuando fui me dijeron que no habia cupo y tuve que buscar otro lugar
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Próximo ao aeroporto

Ponto forte: próximo ao aeroporto Banheiro compartilhado
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Navid

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El baño en malas condiciones de limpieza
Stayed 2 nights in Nov 2023
Verified

6/10 Okay

Carlos Andres

Liked: Cleanliness, staff & service
Disliked: Room comfort
De entrada, no aparecía la reservación hecha por la App, lo cual fue resuelto con cierta prontitud. Luego, increíble que de querer pagar con tarjeta de crédito, se quiera cobrar una comisión adicional del 12%, cuando al hacer la reservación no se menciona por parte del hotel. Increíble que en una reservación para 2 personas, solo se encuentre un paño en el baño. Pero lo peor de todo, que no procuren el descanso del huésped, que permitan la estancia de huéspedes en una condición muy poca aceptable, ya que un grupo de individuos, ebrios y en mal estado, estuvieron haciendo un ruido espantoso primero, como de 4 a tipo 9 pm, y retomaron su escándalo a eso de las 4:30 a 6:30 am. Por lo general, los hospedajes se toman para poder descansar, pero en este hotel nos fue imposible el lograrlo por completo por ello.
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Andrea Vanessa

Disliked: Cleanliness, staff & service, amenities
No nos reservaron el espacio que solicitamos, nos arriesgaron en la noche
Stayed 1 night in Mar 2023