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Hotel San Carlos

3.5 star property
VIP Access

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Photo gallery for Hotel San Carlos

Outdoor pool
Front of property
Deluxe Suite | 1 bedroom, in-room safe, desk, laptop workspace
Breakfast, lunch, dinner served; international cuisine
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Air conditioning

Explore the area

View in a map
Av. La Reforma 7-89, Zona 10, Guatemala City, Guatemala, 10010
  • Place, Avenida La Reforma
    ‪1 min walk‬
  • Place, Oakland Mall
    ‪16 min walk‬
  • Place, La Aurora Zoo
    ‪18 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪4 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom | Safe

Standard Room, 1 Bedroom

8.8 out of 10
Excellent
(13 reviews)
  • 17 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room

Double Room | 1 bedroom, in-room safe, desk, laptop workspace

Double Room

9.4 out of 10
Exceptional
(8 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Suite

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Apartment, 1 King Bed with Sofa bed

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Exclusive Apartment, 2 Bedrooms

Exclusive Apartment, 2 Bedrooms | Private kitchen | Coffee/tea maker, electric kettle

Exclusive Apartment, 2 Bedrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Comfort Room

1 bedroom, in-room safe, desk, laptop workspace

Comfort Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel San Carlos

Hotel with free parking, steps from Avenida La Reforma
Along with an outdoor pool, this hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli and coffee/tea in a common area.
Hotel San Carlos offers 25 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a health club.
Our customers tell us that they can't get enough of the helpful staff at Hotel San Carlos. During your stay, you're just a quick walk from Avenida La Reforma. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Restaurante San Carlos
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Steps from Avenida La Reforma and 3 minutes on foot from Embassy of Mexico in Guatemala
  • Airport shuttle service available for a fee
Hotel San Carlos offers its guests an outdoor pool and a health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel San Carlos. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Guatemala City hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Restaurante San Carlos – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 12 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Restaurante San Carlos

Things to do

  • Health club
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12 per person
  • Airport shuttle fee: USD 15 per room (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Hotel San Carlos offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel San Carlos Guatemala City
San Carlos Guatemala City
Hotel San Carlos Hotel
Hotel San Carlos Guatemala City
Hotel San Carlos Hotel Guatemala City

Reviews

Hotel San Carlos Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 280 out of 433 reviews
Rating 8 - Good. 101 out of 433 reviews
Rating 6 - Okay. 26 out of 433 reviews
Rating 4 - Poor. 15 out of 433 reviews
Rating 2 - Terrible. 11 out of 433 reviews

Reviews

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel with a great little bar and restaurant in it. Very secure and the friendliest staff!!!! We highly recommend this hotel in zone 10 in Guatemala City.
Stayed 3 nights in Aug 2025

4/10 Poor

Kim

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
El hotel muy bonito, la sabana de una cama tenía maquillaje significa que no cambiaron las sabanas. La persona de enfrente muy ruda. La otra persona del bar muy buen servicio.
Stayed 1 night in Aug 2025

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service always very helpful
Stayed 2 nights in Jul 2025

10/10 Excellent

Thendy, NEWTON

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every time I travel to Guatemala I stay there.
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world class very nice
Stayed 2 nights in Jul 2025

10/10 Excellent

Fridel

Travelled with family
Liked: Cleanliness
Beautiful place, clean, beautiful and very convenient location right in the middle of zone 10 in Guatemala City. Great restaurants nearby and easy to move from there to everywhere in the city.
Stayed 2 nights in Jul 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities
The staff were very helpful and went out of their way to help me with a lost phone. They are wonderful! The property is older, but well cared for and some interesting antiques on display in halls. Would definitely stay here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito
Stayed 3 nights in Jun 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great
Stayed 1 night in Jun 2025

10/10 Excellent

Pilar

Travelled with partner
Liked: Cleanliness
Very convenient 12:00pm check out.
Stayed 1 night in May 2025

10/10 Excellent

V.V

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Karla

Liked: Cleanliness, room comfort

Visit Guatemala

Our room was next to the pool. Could hear everything. Plus at night could hear airplanes and traffic outside. Unable to sleep.
Stayed 1 night in Apr 2025

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a lovely stay. Very romantic and great for couples.
Stayed 1 night in Apr 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were very friendly. Property and room was very clean. Felt safe with security. Would stay again!
Stayed 17 nights in Mar 2025

10/10 Excellent

Erol

Liked: Amenities
I loved it! Great place and location! 👍 Looking forward to coming back again.
Stayed 3 nights in Mar 2025

6/10 Okay

Claudio

Business traveller
Disliked: Cleanliness, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Jorge

Stayed 1 night in Mar 2025

8/10 Good

Sandra

Stayed 2 nights in Mar 2025

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and dinner! Staff were great. Safe
Stayed 3 nights in Feb 2025

10/10 Excellent

Irma

Stayed 2 nights in Feb 2025

8/10 Good

Jocelyn

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Beautiful hotel!

Beautiful hotel. Very peaceful and quiet. Safe and secure. Staffs are kind and welcoming. The hotel itself, like the welcome desk, outdoors, and restaurant were immaculate. My only complain was: Food was too costly for the portions. The bed sheets in my room weren't the cleanest, had very noticeable stains, not the cleanest room that I got. The pool is small, looks more like a water fountain.
Stayed 3 nights in Feb 2025

10/10 Excellent

Heather, Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. The staff was friendly and professional. They offered a few items for sale at the front desk. They had a small restaurant and bar, but did not offer a lot food, but good if you just want a snack. There are good restaurants within walking distance and many tourist attractions as well. We really liked our room, which had a large window overlooking the pool. The pool was small and too cold (for me) to swim in, but pretty and enjoyable listening to the small waterfall feature. Nice outdoor sitting area in the center of the hotel to enjoy a beverage or read and relax.
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveller

Travelled with family

Pesima experiencia no me ayudó en nada el hotel

La aplicación no me respetó La fecha de reserva y me duplicó fecha de hospedaje con otra localidad en la que si estaría
Stayed 1 night in Feb 2025