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Holiday Inn Express & Suites Hagerstown by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Hagerstown by IHG

Exterior
Reception
Free daily buffet breakfast
Standard Room, 2 Queen Beds (Standalone Shower) | In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • Pet-friendly

Explore the area

View in a map
241 Railway Ln, Hagerstown, MD, 21740
  • Place, Hagerstown Premium Outlets
    ‪6 min drive‬
  • Place, Maryland Theater
    ‪7 min drive‬
  • Place, Hagerstown Speedway
    ‪8 min drive‬
  • Airport, Hagerstown, MD (HGR-Hagerstown Regional)
    ‪9 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Mobility Accessible (Communications)

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Standalone Shower)

Standard Room, 2 Queen Beds (Standalone Shower) | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds (Standalone Shower)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Standalone Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed (Standalone Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Standalone Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed (Standalone Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

9.8 out of 10
Exceptional
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 Queen Beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds (Bath/Shower Combination)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds (Bath/Shower Combination)

9.2 out of 10
Wonderful
(19 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express & Suites Hagerstown by IHG

Hotel with free breakfast, in the vicinity of Hagerstown Premium Outlets
Along with an indoor pool, this hotel has a health club and Access to hot tub. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and a meeting room are on-site.
Holiday Inn Express & Suites Hagerstown by IHG offers 108 accommodations with a safe and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and hairdryers.

This Hagerstown hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites Hagerstown by IHG. During your stay, you'll be within walking distance of Valley Plaza. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • 7 minutes by car from Maryland Theater and 7 minutes from Hagerstown Premium Outlets
  • Pets welcome for a fee
Holiday Inn Express & Suites Hagerstown by IHG offers its guests an indoor pool, a health club, and Access to hot tub. WiFi is free in public spaces. Business amenities include a business centre and a meeting room. Free breakfast is served daily. A vending machine, multilingual staff, and ski storage are also featured at the business-friendly Holiday Inn Express & Suites Hagerstown by IHG. Free self parking is available.

Smoking is allowed in designated areas at this Hagerstown hotel.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Ski storage
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per accommodation (varies based on length of stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 40 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6 AM to 10 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hagerstown
Holiday Inn Express Hotel Hagerstown

Holiday Inn Express & Suites Hagerstown by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 489 out of 938 reviews
Rating 8 - Good. 252 out of 938 reviews
Rating 6 - Okay. 99 out of 938 reviews
Rating 4 - Poor. 54 out of 938 reviews
Rating 2 - Terrible. 44 out of 938 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in Aug 2025

8/10 Good

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway perfect for a quick stay during our road trip.
Stayed 1 night in Jul 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable rooms, friendly service staff
Stayed 2 nights in Jul 2025

10/10 Excellent

jerrie l

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Jul 2025

4/10 Poor

Meghan

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

McKim, Ipswich

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected!
Stayed 1 night in Jul 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place. Felt safe & enjoyed the stay. The room was clean and comfortable. Pool was nice but had stains on the bottom.
Stayed 1 night in Jul 2025

10/10 Excellent

Stevie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Ma Theresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good rest stop in between long drives.
Stayed 1 night in Jul 2025

8/10 Good

Ma Theresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good rest stop in between long drives.
Stayed 1 night in Jun 2025

10/10 Excellent

Amanda, Bainbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only had a one night stay but the hotel was very nice, very clean spacious rooms. Nice lobby area.
Stayed 1 night in Jun 2025

10/10 Excellent

Sandra

Liked: Cleanliness
Wonderful staff and room was only let down by broken fan in bathroom
Stayed 1 night in Jun 2025

10/10 Excellent

Kelli

Stayed 1 night in Jun 2025

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Brittany

Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 night stay

Room was excellent! Spacious, clean, and comfortable!!!!!
Stayed 1 night in Jun 2025

2/10 Terrible

Crystal

Stayed 1 night in Mar 2025

2/10 Terrible

Jade

Travelled with family, Business traveller
Disliked: Cleanliness
Broken toilet, in room sewage smell no help with getting supplies for room from front desk. Told concerns to front multiple times and on checkout with no concern. Including to the front desk manager. Had to pick a tick off my 6 year olds sons back in bed spiders in room old contacts from previous people staying plastered to the walls.. trash left in room. But big thing was tick seeing dogs stay in all the rooms? no tub and bathroom smell and not working, no water.. spent 1000+ for having to stay in a room that no one could are less about or offer any solutions. I could go on and have to manager but obviously no one cares. Terrible.
Stayed 3 nights in May 2025

2/10 Terrible

Jade

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
No tub as advertised, Toilet in room didn’t flush since day 1. Literally sometimes no water would go to the toilet whatsoever. then randomly would fill after a hr or so. Maintenance came twice, first time unexpectedly and said “we just need to hold handle down”.. they obviously know there is an issue here and are still renting. Have video of this. Room smelt like sewage from it a lot so I had to Lysol the whole time. Had to kill a big spider in room one night, young son had a tick on his back that same night. I’m assuming from dogs in building? Someone’s contact lense is stuck to top of the door frame since day one. Had to ask for toilet paper and was told by the front desk that they didn’t have any? Mind you this was on our third day no refill so I husband jokingly said to front desk lady, should I ask someone in the hall? They actually said yes.. I’m up waiting in the room for it, he couldn’t find anyone so he had to get some himself. Another day I asked for trash bags to bag own trash to be given one small bag, after maintenance came they still left trash, today maintenance took our grab and go bags with food and utensils we had set aside when we returned. For spending nearly $1000 for the room and all here this was not pleasant and the most expensive vacation I’ve been on having basic needs overlooked. I have stayed at holiday inn express many times, the breakfast staff was nice and it was ok some days, limited to what we have had. No towels when we went to pool.
Stayed 2 nights in May 2025

10/10 Excellent

Kristin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay.
Stayed 1 night in May 2025

8/10 Good

John g

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Property was very nice, internet was not working, front desk staff not very friendly or apologetic about it.
Stayed 1 night in May 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice with plenty of dining options around it
Stayed 1 night in May 2025

10/10 Excellent

Jackie M

Stayed 1 night in May 2025

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025