Haven Inn

2.5 star property

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Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Desk, free WiFi, bed sheets

Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(34 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | Desk, free WiFi, bed sheets

Room, 1 Queen Bed, Non Smoking

7.0 out of 10
Good
(78 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Haven Inn

A 24-hour front desk, free self-parking and free Wi-Fi in public areas are available at this smoke-free motel.
Haven Inn offers 15 air-conditioned accommodations, with free toiletries. Televisions come with cable channels.

Bathrooms include a shower. This Hamilton motel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Haven Inn's great location gets high marks from our customers. During your stay, you'll be within walking distance of McMaster University. You'll find features such as free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from McMaster University and 9 minutes from Lake Ontario
Public spaces have free WiFi. Free self parking is available.

This Hamilton motel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: CAD 25

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: CAD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Hamilton
Haven Inn Motel
Haven Inn Hamilton
hamilton inn motel
Haven Inn Motel Hamilton
Hotel White Chapel Gardens

Haven Inn Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 312 out of 1003 reviews
Rating 8 - Good. 239 out of 1003 reviews
Rating 6 - Okay. 184 out of 1003 reviews
Rating 4 - Poor. 99 out of 1003 reviews
Rating 2 - Terrible. 169 out of 1003 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Muskanpreet

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Firstly heater is not working properly in the room and then they don’t have tv’s remote. No dustbin in washroom like disgusting. Apart from that in morning they didn’t remove snow from parking lot and they ask us to remove snow. Literally such a bad customer service.
Stayed 1 night in Jan 2026

4/10 Poor

BLENDA

Business traveller
Disliked: Amenities, property conditions & facilities
Heating system didn’t work well, room was freezing cold and front desk was not able to help , I had to ask him for an extra blanket. The second night of my stay no running hot water in the shower. Absolutely uncomfortable, I won’t be coming back
Stayed 2 nights in Jan 2026

6/10 Okay

Lynn

Stayed 1 night in Jan 2026

8/10 Good

Muhammad

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2026

6/10 Okay

Valeri

Travelled with family
Disliked: Amenities, property conditions & facilities
There is a a bed there
Stayed 1 night in Jan 2026

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff was courteous and the room was clean, perfect for our little weekend get away! Thank you
Stayed 1 night in Jan 2026

6/10 Okay

Patty

Liked: Cleanliness
Disliked: Amenities
Room reeked of cigarette smoke.
Stayed 1 night in Dec 2025

8/10 Good

Douglas

Stayed 1 night in Jan 2026

10/10 Excellent

Joao

Stayed 1 night in Dec 2025

8/10 Good

riad

Liked: Cleanliness, staff & service, property conditions & facilities
Schluter Kerdi-Shower-T/-TS/-TT 48 in. x 72 in. Sloped Shower TrayTray
Stayed 1 night in Dec 2025

10/10 Excellent

Carry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The safety was phenomenal. I could even leave the door unlocked if I wanted to and not worry about it. The bed was comfortable, and the staff really looked after the place.
Stayed 8 nights in Dec 2025

6/10 Okay

Kenneth

Disliked: Property conditions & facilities
Room was awkward. Bathroom power socket surged and shorted my razor ruining it. Socket was far away from mirror. Need more drawer space.
Stayed 3 nights in Dec 2025

6/10 Okay

Frank Michael

Bien
Stayed 1 night in Dec 2025

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities
Wasn't allowed to stay
Stayed 1 night in Dec 2025

4/10 Poor

Lindsay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was somewhat clean, checking in was slight hassle.
Stayed 1 night in Dec 2025

4/10 Poor

Henry

Travelled with partner
Disliked: Property conditions & facilities
The room was lacking in the tender love and care department, tv remote control/clicker didn’t work. Their date switching policy is not good, it does not follow the customer care service that most would appreciate if given ample time to make changes to their booking.
Stayed 1 night in Dec 2025

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice at check in, upgraded room from queen size to king size with no extra charge. The room was tidy, looked appealing, and smelled fresh, had adjustable heating in both room and bathroom. Just wish there was a bit more closet space to hang clothes other than hanger on front door. Overall great experience
Stayed 1 night in Dec 2025

2/10 Terrible

Shahnawaz, hamilton

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There were issues with heating, the toiletries were cheap and bad. The office staff was pretty rude and not cooperative.
Stayed 1 night in Dec 2025

2/10 Terrible

Carla

Travelled with partner
Disliked: Property conditions & facilities
We booked our stay in advance, but on the day of check-in we received a message from the property stating that our reservation had been canceled. When we reached out for clarification, the property advised us not to come. After contacting Expedia, they reinstated our booking as an exception, on the condition that we not leave a negative review. Upon arrival, we were placed in a recently renovated room, but the toilet was broken. Unfortunately, the entire experience was very disappointing.
Stayed 1 night in Nov 2025

8/10 Good

Felipe

Liked: Cleanliness, staff & service
Disliked: Amenities
It was good. The lady on the night shift handled everything and helped me when I needed the heat fixed. The stay was pleasant. An economic, clean, safe motel. It was quiet and close to McMaster, which was the whole point.
Stayed 2 nights in Nov 2025

4/10 Poor

Ella

Disliked: Cleanliness, amenities, property conditions & facilities
Avoid if possible.
Stayed 2 nights in Nov 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Front door knob needed to be fixed. Room finishes were in repair. Pillows were poor quality Staff were extremely friendly Many upgrades were made to the room. The shower stall toilet and sink and vanity were newly remolded Mini fridge microwave and tv with lots of channels were available in the room.
Stayed 1 night in Nov 2025

10/10 Excellent

Drew

Travelled with partner
Liked: Cleanliness, staff & service
The room was toasty!
Stayed 1 night in Nov 2025

10/10 Excellent

Gurpreet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Nov 2025

2/10 Terrible

Marco

Disliked: Cleanliness, property conditions & facilities
They charged me for the room I didn't use and they never notified me, and now they haven't refunded my money.
Stayed 1 night in Nov 2025