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Mercure Hangzhou West Lake Fengqi Road

4.0 star property

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Photo gallery for Mercure Hangzhou West Lake Fengqi Road

Lobby sitting area
Property video
Deluxe Room, 1 King Bed | Free minibar, individually decorated, individually furnished, desk
Buffet
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Laundry room

Explore the area

View in a map
96 Fengqi Road, Gongshu District, Hangzhou, Zhejiang, 310000
  • Place, Hangzhou China Silk Town
    ‪17 min walk‬
  • Place, Wulin Square
    ‪2 min drive‬
  • Place, Hangzhou Tower Shopping Mall
    ‪2 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Free minibar, individually decorated, individually furnished, desk

Deluxe Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds | Free minibar, individually decorated, individually furnished, desk

Deluxe Room, 2 Single Beds

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed | Free minibar, individually decorated, individually furnished, desk

Privilege, Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Free minibar, individually decorated, individually furnished, desk

Superior Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Free minibar, individually decorated, individually furnished, desk

Superior Room, 2 Single Beds

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Executive Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Mercure Hangzhou West Lake Fengqi Road

Along with a restaurant, this smoke-free hotel has a coffee shop/cafe and coffee/tea in a common area. Free WiFi in public areas and free valet parking are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Change of towels is available on request
Mercure Hangzhou West Lake Fengqi Road offers 132 air-conditioned accommodations with free minibar items and complimentary bottles of water. This individually decorated and furnished accommodation has separate dining areas and includes dining tables. 65-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, slippers, designer toiletries and complimentary toiletries.

This Hangzhou hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Additionally, rooms include a hairdryer and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

With your stay at Mercure Hangzhou West Lake Fengqi Road, you'll be connected to a shopping centre and within walking distance of Hangzhou China Silk Town. Features include free WiFi in public areas and free valet parking, plus a restaurant.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking and self-parking
  • Options for a bite to eat include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 2-minute drive from Wulin Square and a few minutes from Hangzhou China Silk Town
There's a restaurant on site, as well as a coffee shop/cafe. WiFi is free in public spaces. The business-friendly Mercure Hangzhou West Lake Fengqi Road also features tour/ticket assistance, coffee/tea in common area, and concierge services. Self parking and valet parking are free. A complete renovation of Mercure Hangzhou West Lake Fengqi Road was completed in August 2023.

This 4-star Hangzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.
Mercure Hangzhou West Lake Fengqi Road has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited on-site valet and self parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 58 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Shopping

Family friendly

  • Dining table
  • Laundry facilities
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Front entrance ramp
  • Hardwood flooring in room
  • Lift (89 centimetre wide door)
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 17 floors
  • Art Deco architecture
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Renovated entire property - August 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch LCD TV with cable channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides
  • Separate dining area
  • Tea bags/instant coffee
  • Wet bar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laundry detergent
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 58 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Mercure Hangzhou West Lake Fengqi Road Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1 out of 5 reviews
Rating 8 - Good. 4 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

10/10

Cleanliness

10/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

YUNG CHAN

客房木
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias
Stayed 2 nights in Oct 2025
Verified

8/10 Good

TSAI

Stayed 2 nights in Dec 2025