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Au Coeur d'Hanoi Boutique Hotel

3.5 star property

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Photo gallery for Au Coeur d'Hanoi Boutique Hotel

Garden
Au Coeur Signature Suite | 1 bedroom, in-room safe, desk, laptop workspace
Terrace/patio
Business centre
Au Coeur Signature Suite | City view

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
62 Hang Be Street, Hoan Kiem, Hanoi
  • Place, Hoan Kiem Lake
    ‪2 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪2 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪3 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Au Coeur Signature Suite

Au Coeur Signature Suite | 1 bedroom, in-room safe, desk, laptop workspace

Au Coeur Signature Suite

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Luxury Double Room, City View

Luxury Double Room, City View | 1 bedroom, in-room safe, desk, laptop workspace

Luxury Double Room, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, City View

Family Room, City View | 1 bedroom, in-room safe, desk, laptop workspace

Family Room, City View

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

View all photos for Au Coeur Balcony Suite

Au Coeur Balcony Suite | 1 bedroom, in-room safe, desk, laptop workspace

Au Coeur Balcony Suite

  • City view
  • 55 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Basic Double Room, 1 Queen Bed

Basic Double Room, 1 Queen Bed | 1 bedroom, in-room safe, desk, laptop workspace

Basic Double Room, 1 Queen Bed

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment

Deluxe Apartment | Living area | LED TV

Deluxe Apartment

  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

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About this property

Au Coeur d'Hanoi Boutique Hotel

Along with a restaurant, this hotel has a bar/lounge and a 24-hour business centre. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services and dry cleaning.
Au Coeur d'Hanoi Boutique Hotel offers 24 air-conditioned accommodations with a safe and complimentary bottles of water. LED televisions come with cable channels. Bathrooms include slippers and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

During your stay at Au Coeur d'Hanoi Boutique Hotel, you're just a quick walk from Hoan Kiem Lake. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi and wired Internet
  • Enjoy Vietnamese cuisine while dining at Viet Restaurant
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Thang Long Water Puppet Theatre and 3 minutes on foot from Hoan Kiem Lake
  • Airport and train station pick-up shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Au Coeur d'Hanoi Boutique Hotel. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee.

Smoking is allowed in designated areas at this 3.5-star Hanoi hotel.

Viet Restaurant – This restaurant specialises in Vietnamese cuisine and serves breakfast, lunch and dinner. Open 24 hours. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (USD 15 per night); reservations required
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Viet Restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 8 floors
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM

Express check-in available

Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 22 per vehicle (one way)
  • Nearby parking fee: USD 15 per night (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Au Coeur Boutique

Au Coeur Boutique Hotel

Au Coeur d'Hanoi

Au Coeur d'Hanoi Boutique

Au Coeur d'Hanoi Boutique Hotel

Au Coeur D'hanoi Hotel Hanoi

Au Coeur d'Hanoi Boutique Hotel Hotel

Au Coeur d'Hanoi Boutique Hotel Hanoi

Au Coeur d'Hanoi Boutique Hotel Hotel Hanoi

Au Coeur d'Hanoi Boutique Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 8 out of 32 reviews
Rating 8 - Good. 15 out of 32 reviews
Rating 6 - Okay. 5 out of 32 reviews
Rating 4 - Poor. 2 out of 32 reviews
Rating 2 - Terrible. 2 out of 32 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

First room didn't seem 'luxery' but second room was. Excellent service. Very helpful and in very good location
Stayed 1 night in Jan 2024
Verified

2/10 Terrible

ALBERTO

Disliked: Cleanliness, property conditions & facilities
Terrible experience in a room that was dirty (even food left behind in the fridge by the previous clients), internet not working, no hot water, limited food for breakfast…but the location is really good. A hotel to avoid!
Stayed 1 night in Dec 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Zentrale Lage. Trotzdem relativ ruhig. Sehr zuvorkommendes Personal. Vielfältiges Frühstück
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, bad service and room

The location of this hotel is outstanding. However, that's really the only thing this place has going for it. The A/C in our room did not work. Our room had no window, so it was just blowing muggy musty air around the room. We asked for a room change and they denied it saying the A/C worked fine and there was no need to move, even though there were definitely other rooms available. The bed is also hard as rock. It feels like a sheet is laying over a piece of plyboard. You only get one measly pillow as well. The pictures of the rooms are so misleading on the website of the rooms. It seems like the photos were of just one room and all the rest are just in awful condition. The paint is chipping, the room is falling apart, the bathroom is falling apart, and it just isn't very clean. The breakfast is ok at best, nothing special. Some of the ham smelled like it was weeks old. I wouldn't recommend this hotel, you could probably find better accommodations elsewhere. I would almost recommend a chain location outside the old quarter and then take a cheap taxi into town.
Stayed 2 nights in Mar 2019
Verified

6/10 Okay

Pamela

Liked: Staff & service, property conditions & facilities
In a good location, not noisy, had a room with a window just to an air vent. Room was clean but dark. Breakfast was plain.
Stayed 1 night in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The staff. Especially Ms Linh and Ms Huyen were very pleasant and accommodating.
Stayed 4 nights in Jan 2019
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel ist ideal gelegen und die meisen sehenswürdigkeiten sind in weniger als 30 Minuten zu Fuss erreichbar. Das Personal ist freundlich, zuvorkommend und spricht gut Englisch. Die Räume sind klein aber sauber. Der Lärmpegel ist relativ hoch, was aber im alten Quartier von Hanoi normal ist. Das Frühstück ist in der Auswahl etwas bescheiden aber gut.
Stayed 8 nights in Dec 2018
Verified

8/10 Good

Heng Nee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location & service

Strategically located at Old Quarter, near to Hoan Kiem lake and famous egg coffee cafe. Staff are helpful, room is clean, breakfast is simple but good. Overall having a great stay.
Stayed 1 night in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome Stay

We book the Au Coeur balcony suite during christmas. The room is huge, clean and conveniently located at Hoan Kiem area where food is easily accessible. The front desk, Ms Khan Hinh, Ms Huyen & Mr Lam is very helpful and friendly in providing their services. Breakfast is simple yet delicious. Overall a pleasant stay.
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

👍👍s up

Everyone is very helpful, courteous and concern of our days program especially Hwong, Huyen and Lind. Room clean, tidyed, sheets and towels changed daily. Breakfast is simple delicious, ample and filling. Hotel situated about 5 minutes ffom the lake, water puppet theater, weekend pedestrian walk and night market. Local food and night activities are nearby.
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

YUKYUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편한하게 숙박할 수 있고 근처에 관광지라서 걸어서 다니면서 관광하기 편합니다
Stayed 1 night in Aug 2018
Verified

6/10 Okay

yrk

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

オーソドックスなホテル

家具がオシャレ。写真よりも実際は古びていたが、清潔ではあった。ただ、ベッドシーツに靴型が着いていて、クリーニングしても落ちないのかもしれないなとは思ったが、気分の良いものではなかった。立地は最高。ホアンキエム湖やナイトマーケットとなど、歩いて行けるので、夜も楽しめた。
Stayed 3 nights in Mar 2018
Verified

8/10 Good

Ellen Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, great staff, fantastic position.

I had a nice time at this hotel. Staff very friendly and helpful (Miss Woung in particular). The hotel is nice, the room was rather small but adequate. Breakfast were nice and varied daily. Bed was a bit hard but i slept well anyway! I would use this hotel again, without hesitation.The area was great, busy with people and lots of places to eat and buy souvenirs.
Verified

6/10 Okay

Dohyun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

곰팡이 냄새가 심해요

직원들은 너무친절해요 하지만 객실내에 곰팡이 냄새가 너무심해요;;; 말만 부티크지 방도 작고 화장실도 녹슬거나 오래된 흔적이 많음
Verified

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy in Hanoi

I booked this room for my Nephew visiting from Australia because I wanted him to be close to the major attractions as well as the nightlife of Hanoi's Old Quarter. For that purpose it was the perfect choice and he loved the location, the quietness of the 6th floor Executive Suite and the breakfast. My only comment would be that the photos showed the Executive Suite with a seating area as well as the working table. However, the seating area had been replaced by an extra bed to create a triple room (no use for a single person). Otherwise, really nothing to complain about and he loved his visit to Hanoi.
Stayed 2 nights in Jan 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in middle of old town near to lake, we had a room without a window which wasn't great so request one if this is important. Staff great and helpful!
Verified

8/10 Good

phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean central boutique hotel

Easy to walk to markets. Water puppet theatre. Food and drinks. Great helpful staff.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
這家旅店非常的好人員親切計程車去機場也便宜沒有加價早餐還可以但他們會問你要不要另外煮河粉類食物週遭購物夜市都很方便市民小井的生活就在眼前好像回到30年前的台灣.我就是喜歡這味道下次ㄧ定會再入住此旅店
Verified

6/10 Okay

Aysun

Disliked: Staff & service, property conditions & facilities, room comfort

No hot water, no wifi

Location is great. Nice furnitures. There are windows in the room but opening to a wall. Can be claustrophobic for some. As the hotel is in a busy, noisy quarter, the room was quiet. I did not have hot water for shower in the room. Wifi did not work well.
Verified

8/10 Good

Qie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

旧市街めぐりに便利な立地

Hang Be通りを見下ろせる、窓ありの部屋に宿泊しました。繁華街なので通りの喧噪は当然聞こえますが、気になるほどではなく、快適に過ごせました。パナソニック製のヘアドライヤーがあり、浴室固定式でなかったのでストレスなく使えたのが良かったです。使い捨ての紙スリッパもついてました。設備ではシャワーブースだけが残念でした。シャワーから出るお湯は細くまばらで、全身をきちんと洗うのに時間がかかります。排水も悪く、足下に汚れたお湯がたまるのが不快でした。スタッフの親切な対応と笑顔は素晴らしかったです。朝食もおいしかったです。次回ハノイに来る機会があれば、また泊まりたいと思います。
Verified

8/10 Good

박성호

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

매우 만족스러움 특히 조식수준 최상

쾌적하고 안락하고 청결함
Verified

6/10 Okay

Mai Valentina

Liked: Cleanliness

Kunne vært bedre

Generelt så var det et OK hotell. Visse ting kunne ha vært litt bedre, som f eks service og frokosten, lyset på rommet og aircondition. De som jobbet der tok betalt for alt, vi hadde klart å knuse ett glass i rommet men måtte betale for det - hadde det vært i andre litt mer høyrangerte hoteller hadde det ikke vært noe problem. Airconditionen der funket også veldig dårlig, det var noe med lufta som gjorde at jeg og min mann ble veldig dårlige hvergang vi stod opp. Frokosten er heller ikke noe å skryte av... Buffeen var veldig lite å velge mellom. Det eneste som var positivt ved hotellet er at det var rene rom og ikke minst nærme sentrum.
Verified

4/10 Poor

jack

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unprofessional

Lazy staff and service. Rooms are alot smaller than the pics shown on website. There are better hotels for the same price.
Verified

10/10 Excellent

SE GYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

BUKYUN

Stayed 2 nights in Oct 2022