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Hanoi La Castela Hotel

3.5 star property

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Photo gallery for Hanoi La Castela Hotel

Lobby sitting area
1 bedroom, minibar, in-room safe, desk
Reception
Interior
Exterior detail

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Laundry

Explore the area

Map
29 Hang Manh, Hanoi, 100000
  • Hoan Kiem Lake
    ‪3 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪3 min walk‬
  • Hanoi Old Town Night Market
    ‪7 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Family Suite, City View

1 bedroom, minibar, in-room safe, desk

Family Suite, City View

  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed

View all photos for Premium Suite, 1 Queen Bed, Balcony

Premium Suite, 1 Queen Bed, Balcony | 1 bedroom, minibar, in-room safe, desk

Premium Suite, 1 Queen Bed, Balcony

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double or Twin Room

1 bedroom, minibar, in-room safe, desk

Deluxe Double or Twin Room

7.4 out of 10
Good
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite, City View

Junior Suite, City View | 1 bedroom, minibar, in-room safe, desk

Junior Suite, City View

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double or Twin Room

1 bedroom, minibar, in-room safe, desk

Executive Double or Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About this property

Hanoi La Castela Hotel

Hotel with a 24-hour front desk, a short walk to Hoan Kiem Lake
Along with concierge services, this hotel has dry cleaning and laundry facilities. WiFi in public areas is free. Other amenities include a 24-hour front desk, free newspapers and tour/ticket assistance.
Hanoi La Castela Hotel offers 16 accommodations with fireplaces and minibars. LED televisions are featured in guestrooms. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Hanoi La Castela Hotel. During your stay, you're just a quick walk from Hoan Kiem Lake. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service.
  • Free WiFi
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 4-minute walk from St. Joseph's Cathedral of Hanoi and 6 minutes on foot from Hoan Kiem Lake
  • Airport shuttle service available for a fee
Hanoi La Castela Hotel offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Hanoi La Castela Hotel also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services.

Smoking is allowed in designated areas at this 3.5-star Hanoi hotel.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:00 AM.
Room service is available.

Languages

English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: VND 70,000 per person

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with premium channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Fireplace
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hanoi La Castela Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 350000.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately VND 70000 per person
  • Airport shuttle fee: VND 448000 per vehicle (one-way)
  • Rollaway bed fee: VND 350000.0 per day
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hanoi La Castela Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hanoi Castela Hotel
Castela Hotel
Hanoi Castela
Hanoi La Castela Hotel Hotel
Hanoi La Castela Hotel Hanoi
Hanoi La Castela Hotel Hotel Hanoi

Hanoi La Castela Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 110 out of 146 reviews
Rating 8 - Good. 25 out of 146 reviews
Rating 6 - Okay. 6 out of 146 reviews
Rating 4 - Poor. 3 out of 146 reviews
Rating 2 - Terrible. 2 out of 146 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

HANAH, Werrington

Travelled with family
Liked: Staff & service, amenities
Good location in the Old Quarter
Stayed 5 nights in Apr 2025

2/10 Terrible

Sylvia

Stayed 2 nights in Apr 2025

10/10 Excellent

Eideliza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Catherine

Liked: Property conditions & facilities, room comfort

Cam on!

Lovely place in the heart of the Old Quarter. 2 small waters supplied every day. Fridge,kettle and coffee. Front desk booked my transportation to my next stop. Great staff. They also do laundry
Stayed 4 nights in Feb 2025

8/10 Good

Elizabeth, Torrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right in the Old Quarter and very convenient to get around. The staff are very sweet and helpful with good English. The rooms are as we expected. Beds are firm as normal in SE Asia and rooms are comfortable. I had an issue with the shower flooding the first night and was given soiled towels to mop up the water! Not a great start. Breakfast was adequate with eggs cooked to order- fruit and toast were also available. We had to keep asking for more plates which was strange. Note that the lift goes up to the 6th floor only, so if you’re on floor 7 or 8 you have to carry suitcases up flights of stairs. Good value hotel with lovely staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved the location and room space

Very spacious rooms. Great service. Location is excellent, in the middle of the interesting busy streets of Hanoi. We really liked it here. Breakfast was just ok, though. But apart from that, very recommended.
Stayed 3 nights in Dec 2024

10/10 Excellent

CHAD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot service and staff. No complaints
Stayed 1 night in Jan 2025

10/10 Excellent

CHAD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Optimal location in old quarter staff is very helpful with suggestions. We are going back.
Stayed 4 nights in Dec 2024

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Christopher

Stayed 3 nights in Jun 2024

10/10 Excellent

Jocelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was fantastic in old Hanoi. Ms. Pii was very helpful and gave us recommendations for places to eat and see.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, friendly staff and walking distance to tourist destinations
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had no window but that made it very nice and quiet for sleeping!! It’s a great location and cozy Also Pii at the front desk was so kind and helpful :)
Stayed 3 nights in Mar 2024

6/10 Okay

Hu

Liked: Cleanliness, staff & service, amenities
The hotel staffs were really friendly! Helped me in getting around the places where I want to venture!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jacinta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely staff and all in all great stay will definitely be back :)
Stayed 1 night in Mar 2024

10/10 Excellent

moses, WESTMINSTER

Stayed 4 nights in Dec 2023

10/10 Excellent

moses

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Elisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff we incredibly helpful and nice. After I mentioned my allergy and that I would just have some fruit for breakfast, one front desk girl went across the street to buy some yogurt so that I would have something to eating in the morning. The staff is the main thing that made this hotel better than the others.
Stayed 3 nights in Oct 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value..I'd stay again

Big room with comfy bed and pillows... only downside of being in the large room was the elevator goes to 6 and the room is on 8...front desk is attentive and goes out of their way to be helpful...I highly recommend this hotel
Stayed 2 nights in May 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt a very warm welcome from both Tommy and Maz, throughout my stay they have been very helpful and mindful of my hapiness, the rooms and atmosphere are also very nice with a great location, many food and shops all around, I would come back!
Stayed 1 night in Mar 2023

10/10 Excellent

Aik Tiong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager of the property is very friendly and always ready to help. He also knows the nearby area very well e.g. where the local recommended good food is or where to exchange for currency
Stayed 4 nights in Feb 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tommy is the best! He goes above and beyond to make you feel welcome and comfortable. We arranged trips and completed a satisfying travel itinerary with his help. The beds are comfortable, and the room is spacious. His friendliness was much appreciated!
Stayed 3 nights in Feb 2023

10/10 Excellent

Daniel

Stayed 3 nights in Nov 2022

2/10 Terrible

Dean

Disliked: Staff & service, amenities, property conditions & facilities
The night manager gave a house guest the master key to get into their room. The drunk house guest then tried to get into my room at 4am thinking it was their room. Unbelievably the night manager didn't ask what room they were staying in or accompany the gust to the room ! Absolutely astonishing. Hotel is in any case very grubby. Very run down. The walls are dirty and need to be painted. The bed was the worst I have slept in. Sagging in the middle and lumpy. Clearly the cheapest mattress they could find probably. Checked into another (cheaper) hotel for the next night which was 10 times better ! Probably the worst hotel experience in 30 years of travel.
Stayed 1 night in Oct 2022

10/10 Excellent

Trang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022