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Moon West Lake Residence

2.5 star property

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Photo gallery for Moon West Lake Residence

Presidential Duplex, Balcony, Lake View | Balcony view
Presidential Duplex, Balcony, Lake View | Balcony view
Luxury Apartment, Balcony, Lake View | Lake view
Presidential Duplex, Balcony, Lake View | Balcony view
Deluxe Double Room, 1 Bedroom, Partial Lake View | Minibar, soundproofing, free WiFi, bed sheets

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
185 Trich Sai, 185, Hanoi, 11200
  • Place, West Lake
    ‪1 min walk‬
  • Place, Embassy of Japan
    ‪5 min drive‬
  • Place, Vietnam Museum of Ethnology
    ‪5 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪32 min drive‬

Room options

View all photos for DELUXE PART LAKE VIEW

Minibar, soundproofing, free WiFi, bed sheets

DELUXE PART LAKE VIEW

  • Sleeps 2
  • Free Wi-Fi

View all photos for EXECUTIVE CITY VIEW

Minibar, soundproofing, free WiFi, bed sheets

EXECUTIVE CITY VIEW

  • Sleeps 2
  • Free Wi-Fi

View all photos for JUNIOR SUITE LAKE VIEW

Private kitchen

JUNIOR SUITE LAKE VIEW

  • Sleeps 2
  • Free Wi-Fi

View all photos for Presidential Duplex, Balcony, Lake View

Presidential Duplex, Balcony, Lake View | Minibar, soundproofing, free WiFi, bed sheets

Presidential Duplex, Balcony, Lake View

  • Lake view
  • 200 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Luxury Apartment, Balcony, Lake View

Luxury Apartment, Balcony, Lake View | Lake view

Luxury Apartment, Balcony, Lake View

  • Lake view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 Bedroom, Partial Lake View

Deluxe Double Room, 1 Bedroom, Partial Lake View | Minibar, soundproofing, free WiFi, bed sheets

Deluxe Double Room, 1 Bedroom, Partial Lake View

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Studio, City View

Executive Studio, City View | Minibar, soundproofing, free WiFi, bed sheets

Executive Studio, City View

  • Partial lake view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Studio, 1 Double Bed, Garden View

Standard Studio, 1 Double Bed, Garden View | Minibar, soundproofing, free WiFi, bed sheets

Standard Studio, 1 Double Bed, Garden View

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Moon West Lake Residence

Along with self parking, this hotel has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a front desk safe and ATM/banking services are on-site.
Moon West Lake Residence offers 33 air-conditioned accommodations with fireplaces and washers/dryers. This accommodation is furnished with single sofa beds. Cable televisions are provided.

Bathrooms include a shower, bathrobes, slippers and hairdryers. This Hanoi hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include minibars and complimentary bottles of water. Housekeeping is provided on a daily basis.

With your stay at Moon West Lake Residence, you'll be connected to the convention centre and within walking distance of West Lake. Free WiFi in public areas, a round-trip airport shuttle (surcharge) and laundry facilities are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Self-parking available for a fee
  • Amenities include a front desk safe, locker space and laundry facilities
  • Just a 1-minute drive from West Lake and 7 minutes from Hoan Kiem Lake
  • Airport shuttle service available for a fee
Moon West Lake Residence offers its guests a vending machine, tour/ticket assistance, and laundry facilities. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Moon West Lake Residence also features a front desk safe, an ATM, and a lift. Parking is available for a fee.

Smoking is allowed in designated areas at this Hanoi hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (VND 300,000 per day)
  • Limited on-site self parking

Family friendly

  • In-room sofa bed
  • In-room washing machine/dryer
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Hardwood flooring in room
  • Lift (56 centimetre wide door)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Single sofa bed

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 35-inch TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Fireplace
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: VND 80000
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: VND 80000

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Moon West Lake Residence

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 400000 per vehicle (one-way, maximum occupancy 5)
  • Airport shuttle fee per child: VND 100000 (one-way), (from 1 to 2 years old)
  • Self-parking fee: VND 300000 per day
  • Early check-in fee: VND 80000 (subject to availability)
  • Late check-out fee: VND 80000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Moon West Lake Residence offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Moon West Lake Residence Hotel
Moon West Lake Residence Hanoi
Moon West Lake Residence Hotel Hanoi

Moon West Lake Residence Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 4 out of 6 reviews
Rating 8 - Good. 0 out of 6 reviews
Rating 6 - Okay. 2 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 0 out of 6 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

CJ

Liked: Cleanliness, staff & service, amenities
Good
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Erina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔でスタッフの方の対応も良かったです
Stayed 4 nights in Sep 2025
Verified

6/10 Okay

SungBong

Stayed 4 nights in Oct 2025