See all properties

The Douglas Hotel

3.0 star property

Choose dates to view prices

Photo gallery for The Douglas Hotel

Dining
Towels
Reception
Superior Suite, 1 Double Bed | Iron/ironing board, free WiFi, bed sheets
Property entrance

Reviews

6.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services
  • Bar
  • 24/7 front desk

Explore the area

View in a map
2 Grange Road, Hartlepool, England, TS26 8JA
  • Place, Victoria Park
    ‪7 min walk‬
  • Place, Hartlepool Maritime Experience
    ‪16 min walk‬
  • Place, Museum of Hartlepool
    ‪16 min walk‬
  • Airport, Durham (MME-Teesside Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Single Room

Iron/ironing board, free WiFi, bed sheets

Standard Single Room

  • 5 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Reception
The Longlands Hotel
Middlesbrough
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Housekeeping
2.7 out of 5, 186 reviews
The price is €46
includes taxes & fees
4 Jun - 5 Jun
The Longlands Hotel

About this property

The Douglas Hotel

Along with a bar/lounge, this smoke-free guesthouse has a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Other amenities include a banquet hall. Housekeeping is not available.
The Douglas Hotel offers 17 accommodations with coffee/tea makers. Televisions come with cable channels.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access.

During your stay at The Douglas Hotel, you're just a quick walk from Milll House Leisure Centre. Enjoy features like free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Continental breakfast served daily for a fee
  • Services include tour or ticket assistance
  • Within a 10-minute walk of Milll House Leisure Centre and Victoria Park
The Douglas Hotel offers its guests tour/ticket assistance. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge.

This 3-star Hartlepool guest house is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 10 for adults and GBP 10 for children
  • A bar/lounge

Conveniences

  • 24-hour front desk

Guest services

  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • No lift

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 10 for adults and from GBP 10 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Douglas Hartlepool
Douglas Hotel Hartlepool England
Douglas Hotel Hartlepool
Douglas Hotel
OYO Douglas Hotel
OYO The Douglas Hotel
The Douglas Hotel Guesthouse
The Douglas Hotel Hartlepool

The Douglas Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 64 out of 252 reviews
Rating 8 - Good. 78 out of 252 reviews
Rating 6 - Okay. 37 out of 252 reviews
Rating 4 - Poor. 22 out of 252 reviews
Rating 2 - Terrible. 51 out of 252 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

5.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Amazing room
Stayed 1 night in Aug 2025
Verified

4/10 Poor

ANDY

The room was filthy, shower scalding and everything felt grimy. Did not feel safe.
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service, amenities
Had to leave and book somewhere else. Room was cold, no heating, dirty, smelly. No hotel staff and didnt even get a key to the room. I am now chasing a refund. Do NOT stay at this hotel.
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Kelly

Disliked: Cleanliness, amenities
The room was dirty, freezing cold with a broken blow heater. Bath room door falling apart, carpet dirty all round dissatisfyin.
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, amenities
The room was dirty and smells cigarette. Number 6 door was playing music all night load. I would not book this place again. Very poor standards
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Katlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really laid back and one of the only hotels who welcome homeless amazing people
Stayed 1 night in Mar 2024
Verified

8/10 Good

Brian

Liked: Cleanliness
Good location and was walkable to town
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Faisal

Liked: Cleanliness, property conditions & facilities, room comfort

Great experience!

Great stay and good prices, good amenities nearby as well.
Stayed 2 nights in Oct 2023
Verified

6/10 Okay

Awesome

Liked: Staff & service
Disliked: Cleanliness
Toilet was dirty and didn’t bother to clean the carpet of the room.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good nights sleep

Decent for a night stay. Room was clean
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
bar was never open there was no staff on you have to have a phone or you will not get in there is a number on front door to phone to get the code to open the door rubbish
Stayed 3 nights in Oct 2025
Verified

2/10 Terrible

Nikki

Disliked: Cleanliness, amenities, property conditions & facilities
Left as soon as we arrived ! Very dirty and a drug den never been cleaned carpets were black with muck and the beds, draws were full of cigerett ash, tables were broken holded up woth balanced legs, bathroom was very dirty, smashed bottles outside the vedroom and mucky bowls and cups, smashed mirror. Was like walkikg into a crack den to be wuiete honest !! There was a bible with birn marls on with a drig packet at the side ! We left and booked Travel lodge and wiped our feet on the way out !!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities
Parking restrictions on streets around hotel
Stayed 1 night in Jul 2024
Verified

8/10 Good

Alan

Liked: Staff & service, property conditions & facilities
Great for a quick trip from London to Hartlepool. Bed was comfy. Loo was a little noisy but l sleep with ear buds and eye patch. Green safety light for others could be an issue above the door but not for myself. Ill stay again Ta ":))
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

No one there just got a message to get in no toilet paper in the room blinds absolutely dirty window broken bleeding was all marked the tap in the bathroom wasn't fixed properly honestly will never stay again IV heard so many bad things about this hotel but wanted to give them a benefit of the doubt and find out for myself will not be staying again
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Svein Ola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Value

Effective. Good bed. Good Wifi. Clean.
Stayed 1 night in Dec 2022
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t stay enought long yet ask me after week or two
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel
Stayed 2 nights in Jun 2024
Verified

8/10 Good

STEPHEN

Visit to Hartlepool

The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town.
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

Darren

Liked: Cleanliness, staff & service, room comfort

Cold shower!

Room was clean and comfortable but a cold shower is unacceptable
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Michael

Very dated could do with painting the room and furniture is falling apart towel had holes in it
Stayed 4 nights in May 2024
Verified

4/10 Poor

Will

Liked: Room comfort
Disliked: Property conditions & facilities

In the middle of a badly needed refurb.

The hotel was halfway through a much needed refurbishment, however this meant duvets filled corridors, wet paint on multiple walls and there were still electrical fittings hanging off the walls (including, rather disconcertingly the shower fan switch dangling over the bath). That said, the room was a good size and the staff were friendly.
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Jamie

Disliked: Cleanliness, amenities, property conditions & facilities
If I could give this place a 0 I would. We booked for 14 nights due to a work trip. We ended up spending 1 night in this hotel and left. It was filthy, it was horrid and it was just not up to any standards of a hotel. It seemed like a half way house - disgusting. I have attached some photos. We requested a refund for the 14 days as we only did one day here and we weren't allowed a refund. Expedia wouldn't even refund us. We will not be using Expedia ever again. Do not allow your kids or family to stay here. Absolute dump. Needs knocking down and starting again.
Stayed 14 nights in May 2025
Verified

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was filthy, stain on the pillow case, stained bedside furniture and table. There was an old dirty fridge with a half bottle of water inside. We left straight away. Looking for a refund frim Hotels.com
Stayed 2 nights in Aug 2023
Verified

6/10 Okay

Peter

Disliked: Staff & service, property conditions & facilities

Barely adequate

I guess you get what you pay for! Could not login to connect to wifi. Spoke to someone on the phone and met no-one.
Stayed 1 night in May 2023