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Commercial Hay Hotel

3.0 star property

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Photo gallery for Commercial Hay Hotel

Deluxe Family Room | Hypo-allergenic bedding, individually decorated, individually furnished
Exterior
Balcony
Hypo-allergenic bedding, individually decorated, individually furnished
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Laundry
  • Free WiFi
  • Air conditioning
  • Parking included
  • Housekeeping

Explore the area

Map
199 Lachlan Street, Hay, NSW, 2711
  • TAFE Riverina Institute
    ‪2 min walk‬
  • Dunera Museum
    ‪12 min walk‬
  • Bishop's Lodge
    ‪3 min drive‬

Room options

View all photos for Budget Double Room

Budget Double Room | Hypo-allergenic bedding, individually decorated, individually furnished

Budget Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Family Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe King Balcony

Street view

Deluxe King Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Family

Hypo-allergenic bedding, individually decorated, individually furnished

Two Bedroom Family

  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Budget Twin Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Triple Balcony

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Triple Balcony

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Budget Triple Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

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About this property

Commercial Hay Hotel

Hotel in Hay with free breakfast
Along with a microwave in a common area, this hotel has a fridge in a common area and laundry facilities. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include express check-in, express check-out and tour/ticket assistance. Housekeeping is available once per stay.
Commercial Hay Hotel offers 31 air-conditioned accommodations with a hairdryer and free toiletries. Each accommodation is individually furnished and decorated. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.
Our customers tell us that they can't get enough of the helpful staff at Commercial Hay Hotel. During your stay, you're just a quick walk from TAFE Riverina Institute. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include laundry facilities, a shared microwave and a shared fridge
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from TAFE Riverina Institute and Hay Library
Free breakfast is served daily. WiFi is free in public spaces. Commercial Hay Hotel also features tour/ticket assistance, a picnic area, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Hay hotel.

Guests are served a free continental breakfast daily from 8:00 AM to 10:00 AM.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Family friendly

  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Microwave

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out fee: AUD 20
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Commercial Hay Hotel Hay
Commercial Hay Hotel Hotel
Commercial Hay Hotel Hotel Hay

Commercial Hay Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 79 out of 234 reviews
Rating 8 - Good. 80 out of 234 reviews
Rating 6 - Okay. 35 out of 234 reviews
Rating 4 - Poor. 19 out of 234 reviews
Rating 2 - Terrible. 21 out of 234 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service
Price is good. Quiet rooms Fan in bathroom was noisy though - needs fixing And we had no hot water
Stayed 1 night in Mar 2025

8/10 Good

Misha

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was as expected. Check in and out instructions were clear and the room was clean and linen was fresh.
Stayed 1 night in Feb 2025

6/10 Okay

Ian

Travelled with family
Liked: Cleanliness, staff & service

very little hot water

Good over night stay for price but your lucky if you get a hot or even warm shower
Stayed 1 night in Feb 2025

6/10 Okay

Ian

Travelled with family
Liked: Cleanliness

Not happy with a cold shower

The one thing I asked for after reading feed back prior to booking was a room that had hot water, I ran the shower 20 minutes and had to endure a bloody cold shower! If you are going to rent rooms out you first must have not only clean sheets but a hot shower too!
Stayed 1 night in Jan 2025

10/10 Excellent

Castle maintenance

Business traveller
Stayed 1 night in Jan 2025

4/10 Poor

Melanie

👎
Stayed 2 nights in Jan 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They did have a toaster and microwave oven, but no tea towel. No plates.
Stayed 1 night in Jan 2025

8/10 Good

Mohammad

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Trevor

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Prithipal Singh

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value of money
Stayed 1 night in Jan 2025

2/10 Terrible

Annette

Travelled with family
Very disappointing, the facilities in need of many repairs, especially the plumbing
Stayed 1 night in Dec 2024

8/10 Good

Jayne

Stayed 1 night in Jan 2025

2/10 Terrible

Julie

Stayed 1 night in Dec 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

David

Disliked: Staff & service
Arrived on Saturday around 5pm and all staff had gone home and we had no way to check in. Keys were in a lock box but we were never sent a code. Thankfully another visitor had a code to the lock box and were able to help us.
Stayed 1 night in Dec 2024

10/10 Excellent

Ints

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Luisa

Stayed 1 night in Dec 2024

10/10 Excellent

Khanh Trong

Stayed 1 night in Dec 2024

8/10 Good

Giles

Liked: Room comfort

It is what it is.

It was Christmas Day, so we didn’t see any staff. Collected our keys from a key safe. It was a comfortable bed and we slept well. Air con worked, thankfully. Wifi did not. Carpet wasn’t the cleanest, but the bed sheets were spotless and comfortable.
Stayed 1 night in Dec 2024

10/10 Excellent

Ernest

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Robert

Travelled with family
Stayed 1 night in Dec 2024

8/10 Good

Geoff

Business traveller
Place seemed nice. But the beautiful upstairs verandah had a stinking pile of rubbish just outside the door. Room clean. Arrival instructions good. Beds comfortable
Stayed 1 night in Dec 2024

10/10 Excellent

Prakash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good except wifi.
Stayed 1 night in Nov 2024

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Plumbing needs work, room 110 (last room) had no hot water in the morning. Providing individual butter & condiment packs & tongs for bread at breakfast would help with food safety There was one opened pack of white sliced bread only for breakfast which people put their hands in to get a sliced of bread.
Stayed 1 night in Nov 2024