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The Watermill Hotel, Sure Hotel Collection by Best Western

3.0 star property

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Photo gallery for The Watermill Hotel, Sure Hotel Collection by Best Western

Daily buffet breakfast (GBP 12.95 per person)
Porch
Superior Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, travel cot
Reception
Property grounds

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi
  • Business services

Explore the area

View in a map
London Road, Bourne End, Hemel Hempstead, England, HP1 2RJ
  • Place, The Snow Centre
    ‪6 min drive‬
  • Place, Gadebridge Park
    ‪7 min drive‬
  • Place, Warner Bros. Studio Tour London
    ‪10 min drive‬
  • Airport, London (LTN-Luton)
    ‪24 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, travel cot

Superior Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(8 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, travel cot

Family Room, Multiple Beds, Non Smoking

  • 40 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, travel cot

Standard Room, 1 Double Bed, Non Smoking

7.8 out of 10
Good
(11 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, travel cot

Standard Room, 2 Single Beds, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

The Watermill Hotel, Sure Hotel Collection by Best Western

Riverwalk hotel in Hemel Hempstead with free parking
This smoke-free hotel features a business centre, conference space and dry cleaning. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, express check-out and wedding services. Change of towels is available on request
The Watermill Hotel, Sure Hotel Collection by Best Western offers 71 accommodations with complimentary bottles of water and a hairdryer. This Hemel Hempstead hotel provides complimentary wireless Internet access.

Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free toiletries and portable fans. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at The Watermill Hotel, Sure Hotel Collection by Best Western, you'll be within walking distance of Delta Force Paintball Hemel Hempstead. You'll find features such as free WiFi in public areas and free self-parking, plus a business centre.
  • Free WiFi
  • Free self-parking
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a business centre and 7 meeting rooms
  • Just a 3-minute drive from Rex Cinema and a few minutes from Delta Force Paintball Hemel Hempstead
WiFi is free in public spaces. Business amenities include a business centre and 7 meeting rooms. A terrace, barbecue grills, and a garden are also featured at the business-friendly The Watermill Hotel, Sure Hotel Collection by Best Western. Free self parking is available.

This 3-star Hemel Hempstead hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 9:30 AM and at the weekend from 8 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 10 AM on weekends; GBP 12.95 for adults and GBP 6.95 for children

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Travel cot

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Assistive listening devices
  • Thin carpet in room
  • Upper floors accessible by stairs only

More

  • 2 floors
  • 4 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.95 for adults and from GBP 6.95 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 6:30 AM - 11:30 PM.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Watermill
Best Western Watermill Hemel Hempstead
Best Western Watermill Hotel
Best Western Watermill Hotel Hemel Hempstead
Hotel Watermill
Watermill Best Western
Watermill Best Western Hotel
Watermill Hotel
Best Western Hemel Hempstead
Hemel Hempstead Best Western
Watermill Hotel Hemel Hempstead
Watermill Hemel Hempstead
The Watermill Hotel Sure Hotel Collection by Best Western
The Watermill Hotel, Sure Hotel Collection by Best Western Hotel

Reviews

The Watermill Hotel, Sure Hotel Collection by Best Western Reviews

7.0

Good

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 73 out of 344 reviews
Rating 8 - Good. 112 out of 344 reviews
Rating 6 - Okay. 85 out of 344 reviews
Rating 4 - Poor. 44 out of 344 reviews
Rating 2 - Terrible. 30 out of 344 reviews

Reviews

8/10 Good

melissa

Liked: Cleanliness, staff & service, room comfort

Good location, good price

Stayed here 1 night and chose due to location and price. Room spacious and clean, bed comfortable. Was able to open windows to allow cool breeze in
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit to berkhamsted

Nice staff clean modern room good breakfast, no problems
Stayed 1 night in Aug 2025

8/10 Good

Julia

Business traveller
My stay at the Wateemill was very pleasant and my room (I booked superior) was really lovely, comfortable and very quiet. Unfortunately, the outside of the building lets it down and my initial thought on arrival was that I’d made a bad mistake however it’s a great place to stay, and felt very safe. The pub over the road (The White Horse) offers a fab menu choice and has a great atmosphere. Plus guests from Watermill get 10% off! Alesha who was on reception was absolutely amazing and so very helpful, she really made every guest feel welcome. My only main complaint would be the pressure of the water in the shower… Would I stay again?? yes definitely.
Stayed 1 night in Jul 2025

6/10 Okay

Kazumi

Travelled with partner
Liked: Staff & service
Even we’ve checked in after 10:30 pm a lady in the reception was very nice and took us to the room. The room was quite old and basic but it was fine for sleep and having a shower.
Stayed 1 night in Jul 2025

4/10 Poor

Fida Hussain

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A disappointment

The hotel os very old and in desperate need of refurbishment and i am not sure if the value was appropriate for the level of service we received.
Stayed 2 nights in Jul 2025

8/10 Good

Paul Thfc

Travelled with partner
Liked: Staff & service, amenities
The water running under the hotel was lovely
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Not really worth the price paid.

The whole motel had a very damp musty smell about it probably due to the fact it was built over a river. The shower head was loose and dropped and we had to jury rig a method to keep it up whilst showering. Many of the power outlets didn't work.
Stayed 1 night in Jul 2025

6/10 Okay

Shilpa

Travelled with partner
Liked: Staff & service
Dated hotel. Needs a decent spruce up.
Stayed 1 night in Jul 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Watermill

Lovely stay, staff friendly and welcoming. Good knowledge of area and gave good advice on local walks. 10% off voucher given for pub across the road, which was excellent, and breakfast was lovely. Nothing too much trouble for staff and even had our case taken to our room (first time in a long time).
Stayed 2 nights in Jul 2025

6/10 Okay

Jonathon

Liked: Cleanliness, staff & service

Dated but does the job

Hotel quite dated , but get what you pay for but they were very friendly and helpful . When we was about to leave we did notice the bed leg was broken
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Very friendly . Arrived earlier than check in time but not a problem. 2 very friendly helpful staff, carried my bag to the room , informed about breakfast. Air conditioned room , perfectly clean
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay but shower was lacking.

Whilst the room showed signs that it had recently refurbished, the bed was comfortable, room was a nice size. The water pressure for the shower was lacking, the rain shower was more like drizzle. Overall an enjoyable stay, staff were friendly and accommodating, the setting was lovely and breakfast was plentiful.
Stayed 1 night in Jul 2025

8/10 Good

Vernon

Travelled with partner
Disliked: Amenities
Very quiet, easy parking , nice staff, a little bit run down feeling. we booked an air conditioned room but were told on arrival that only some rooms were air conditioned and ours wasn’t one of them. However they did agree to change us to an air conditioned one. But the web site details should be made clear.
Stayed 1 night in Jul 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
I was impressed with the service we received
Stayed 1 night in Jun 2025

8/10 Good

Ai Ling, Winchester

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Quietness and location.
Stayed 1 night in Jun 2025

4/10 Poor

DEREK

Stayed 1 night in Jun 2025

4/10 Poor

Derek

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were very dated, carpets dirty, bathrooms dated and not cleaned properly, one of the rooms shower curtain had a big hole in it and the other room shower curtain was dirty, the mattresse were very worn and soft. Tv had the most basic channels avaiable again just basic. Resturant closed for evening meals. Broadband was poor. We wont be returning to this hotel again.
Stayed 1 night in Jun 2025

8/10 Good

David

Business traveller
Liked: Cleanliness, property conditions & facilities
Perfectly acceptable for the price. Friendly staff and a nice, clean room and bathroom. Shower pressure and temperature good too.
Stayed 1 night in Jun 2025

8/10 Good

Corinne

Liked: Staff & service, amenities, property conditions & facilities
Staff were very polite and friendly. Few things I raised upon checkout which is just attention to detail on cleaning, overall very clean room. Plenty of parking, WiFi was on and off. Was hot weather, could open one window but not the other. Two pubs opposite where you could get some food. Overall I was happy with my visit at the price I paid, I would return.
Stayed 2 nights in Jun 2025

4/10 Poor

Patricia

Disliked: Property conditions & facilities, room comfort
The bed was tge worst I've ever slept in, like a solid table top balanced on springs. Never felt anything like it.
Stayed 1 night in Jun 2025

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness
The hotel itself could do with some upgrading, rooms need a mini fridge and bar doesnt offer rhe widest drink selection, but there is a pub across the road to make up for this. The staff couldn't have been more helpful and welcoming and this definitely added to what was overall a very pleasant place to stay for one night.
Stayed 1 night in Jun 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and very helpful, room was very clean and nice. An all round excellent stay
Stayed 1 night in Jun 2025