Koko loma-asunto

8 Heritage Road: A BESTNEST by Beverly Serral *Private Pool* and fenced yard

Valitse päivät nähdäksesi hinnat

Majoituspaikan 8 Heritage Road: A BESTNEST by Beverly Serral *Private Pool* and fenced yard valokuvagalleria

Ulkopuoli
Älytelevisio
4 makuuhuonetta, silitysrauta/-lauta, ilmainen Wi-Fi, vuodevaatteet
Ulkoruokailutilat
Jääkaappi, mikroaaltouuni, uuni, liesi

Arvostelut

10 kautta 10.
Poikkeuksellisen hyvä

Koko koti

4 makuuhuonetta4 kylpyhuonetta10 henkilöä284 m²

Suositut palvelut/mukavuudet

  • Uima-allas
  • Keittiö
  • Pyykinpesukone
  • Kuivausrumpu
  • Lemmikkiystävällinen
  • Ilmainen Wi-Fi

Tutustu alueeseen

Näytä kartalla
Hilton Head Island, SC
  • Place, Stoney-Baynard Plantation
    ‪11 min kävelymatka‬
  • Place, Harbour Town Golf Links-golfkeskus
    ‪11 min kävelymatka‬
  • Place, Harbour Townin majakka
    ‪3 min ajomatka‬
  • Airport, Savannah, Georgia (SAV-Savannah - Hilton Headin kansainvälinen lentokenttä)
    ‪66 min ajomatka‬

Huonevaihtoehdot

Samankaltaisia majoituspaikkoja

Tietoja majoituspaikasta

Kokonaan sinun

Koko koti on vain sinun ja muiden ryhmääsi kuuluvien jäsenten käytössä.

8 Heritage Road: A BESTNEST by Beverly Serral *Private Pool* and fenced yard

Welcome to the BESTNEST at 8 Heritage Road in Sea Pines. Completely renovated and conveniently close to Harbour Town.

• Super stylish, 4 BR/3.5 BA home. 3 main level bedrooms and 1 upper level bedroom including 2 master suites
• Designed and furnished in the signature BESTNEST style: completely comfortable, sophisticated chic!
• Sleeping includes 2 kings, 1 queens and 2 twins with trundles.
• Special features include a pocket office adjacent to upper master, 2-car garage and spacious laundry room
• Spacious, private backyard with heatable pool and stunning landscape lighting
• Whole house mesh system for great WiFi coverage and enhanced Spectrum cable.
• 6 LED televisions.
• Multiple indoor and outdoor living and dining areas mean room for everyone to spread out or gather together.

What’s in a BESTNEST:

• Our hallmark? CLEANLINESS! Yes, we’re shouting it out and so are our guests- just read our reviews.
• Linens: Ahhhhh, yes! Completely comfortable, all cotton bed and bath linens including extra blankets and clean and comfy sleeping pillows, and clean kitchen linens.
• Always provided in every BESTNEST in quantity for your stay: beach chairs/umbrellas/sand toys/beach cart, beach towels, a supremely equipped kitchen (in quality and quantity), hand soap, dish soap, kitchen sponges, trash bags, paper towels, tissues and toilet paper, your favorite hair dryer ever, fragrance free laundry soap and dryer sheets, ziploc bags, coffee filters, cleaning supplies, loads of quality coat and skirt hangers, and a few surprises.
• Always courteous, knowledgeable, and professional, 24/7 guest service.
• Allow us to amaze you, again and again.

Our FAQ:

HOW FAR TO BEACH: Bike in 7-8 minutes, or drive to the exclusive Beach Trolley shuttle to the Sea Pies Beach Club.

BEACH CLUB ACCESS/PARKING Onsite parking AT the Beach Club is permitted for all overnight guests, Labor Day-mid March. From Mid March through end of summer, special Beach Trolleys transport guests from various parking spots within Sea Pines to the Beach Club. Closest Beach Trolley location is at intersection of Greenwood and Willow Oak-- about 3 minutes by car from 8 Heritage Road. DAY AFTER LABOR DAY THROUGH MARCH, EVERYONE MAY PARK AT THE BEACH CLUB.

PETS: Select, hypo-allergenic breed now welcome. Please inquire for specifics and tell us about your pup.

POOL: Heatable with electricity (cost effective, but ineffective in coldest months of the year). Charge for electric pool heat is  $150.00 for the first day and $50.00 each additional day during March - May and September - November. This charge is non-taxable and non-refundable.

PAYMENTS: For reservations made thirty (30) days or less days prior to arrival, payment in full is due at the time the reservation is made. For reservations made thirty one (31) days or more prior to arrival, payment of 25% of the total is required, and the full amount of travel insurance premium, if accepted, is required at the time of booking. The balance of the final total is required thirty (30) days prior to arrival. Long term winter reservations policy differs- please inquire.

CANCELLATIONS: You are welcome to cancel your reservation without penalty and receive full refund of your deposit up to 31 days prior to arrival. Cancellations made 14 days to 30 days prior to arrival will receive a 50% refund of total payment. At 13 days prior to arrival, your reservation becomes noncancelable and non-refundable. Travel insurance is always highly recommended.

ABOUT US: We are proud to have developed a niche concept in vacation rentals on Hilton Head Island: Each and every BESTNEST is outfitted and equipped to exactly the same high standard, no matter the address.

STR Permit Number: 025998
Tämä loma-asunto sijaitsee vain lyhyen kävelymatkan päässä kohteesta Stoney-Baynard Plantation. Majoituspaikka tarjoaa asiakkaille esimerkiksi pyykinpesutilat. Loma-asunnossa tarjoaa asiakkaille ilmaisen Wi-Fi-yhteyden ja yksityisen uima-altaan.
  • Ilmastoitu koti, jossa asiakkaille on tarjolla yksityinen uima-allas, keittiö ja pyykinpesukone
  • Ilmainen Wi-Fi
  • Majoituspaikka tarjoaa asiakkaille pyykinpesutilat
  • Sijaitsee vain 4 minuutin ajomatkan päässä kohteesta Harbour Townin majakka ja 6 minuutin ajomatkan päässä kohteesta Sea Pines Forest Preserve
Lomakoti tarjoaa asiakkaiden käyttöön grillejä ja pyykinpesutilat. Vastaanotto on avoinna ympäri vuorokauden.

Majoituspaikan palvelut/mukavuudet

Ranta

  • Ranta lähistöllä

Uima-altaat/kylpylä

  • Lämmitetty allas
  • Yksityinen uima-allas

Internet

  • Saatavilla talossa: ilmainen Wi-Fi

Pysäköinti ja liikenneyhteydet

  • Paikan päällä pysäköinti sisältää autotallin

Keittiö

  • Astianpesukone
  • Jääkaappi
  • Jääkone
  • Kahvin-/vedenkeitin
  • Keittovälineet, astiat ja ruokailuvälineet
  • Leivänpaahdin
  • Liesi
  • Mikroaaltouuni
  • Uuni

Ruokailu

  • Ruokapöytä

Makuuhuoneet

  • 4 makuuhuonetta
  • Lakanat saatavilla

Kylpyhuone

  • 3,5 kylpyhuonetta
  • Hiustenkuivaaja
  • Kylpyamme tai suihku
  • Pyyhkeet saatavilla
  • Suihku

Oleskelutilat

  • Olohuone
  • Ruokapöytä

Viihdetarjonta

  • Älytelevisio

Ulkotilat

  • Grilli
  • Patio

Pesulapalvelu

  • Pyykinpesukone
  • Pyykinpesutilat

Ilmastointi ja lämmitys

  • Ilmastointi
  • Lämmitys

Lemmikit

  • Lemmikkiystävällinen

Sopivuus/esteettömyys

  • Savuton majoituspaikka

Palvelut ja mukavuudet

  • Silitysrauta/-lauta

Sijainti

  • Lähellä huvivenesatamaa
  • Lähellä outlet-ostoskeskusta
  • Sairaalan lähellä

Tekemistä

  • Golf
  • Lämmitetty allas
  • Hevosten ratsastusmahdollisuus lähistöllä
  • Kalastusmahdollisuus lähistöllä
  • Lintubongausmahdollisuus lähistöllä
  • Purjehdusmahdollisuus lähistöllä
  • Surffaus-/bodyboarding-mahdollisuus lähistöllä
  • Uintimahdollisuus lähistöllä

Turvallisuusominaisuudet

  • Häkävaroitin (majoittaja on ilmoittanut, että majoituspaikassa on häkävaroitin)
  • Savuvaroitin (majoittaja on ilmoittanut, että majoituspaikassa on savuvaroitin)
  • Palosammutin
  • Suoratelkilukko

Yleistä

  • Majoituspaikka sijaitsee lomakeskuksessa
  • Yksikön koko: 284 neliömetriä

Käytännöt

Sisäänkirjautuminen

Sisäänkirjautuminen alkaa klo 16.00
Kontaktiton sisäänkirjautuminen saatavilla
Sisäänkirjautujien alaikäraja – 25

Uloskirjautuminen

Uloskirjautuminen ennen klo 10.30

Sisäänkirjautumisen erikoisohjeet:

Saat majoittajalta ohjeet sisään- ja uloskirjautumiseen sähköpostitse.
Majoituspaikan antamien tietojen käännöksissä on saatettu käyttää automatisoituja käännöstyökaluja

Lemmikit

  • Lemmikit ovat tervetulleita
  • Avustajaeläimistä ei veloiteta maksuja.

Lapset ja varavuoteet

  • Lapset ovat tervetulleita.

Tapahtumat

Tapahtumien järjestäminen ei ole sallittua

Tupakointikäytännöt

Tupakointi ei ole sallittu

Tärkeää tietoa

Hyvä tietää

Tätä majoituspaikkaa hallinnoi majoitusyritys. Se tarjoaa majoitusta kaupankäynti-, ammatinharjoittamis- tai liiketoimintatarkoituksissa.
Lisähenkilöistä saatetaan veloittaa maksu, joka vaihtelee majoituspaikoittain
Sisäänkirjautumisen yhteydessä saatetaan vaatia virallinen kuvallinen henkilöllisyystodistus sekä pankki- tai luottokortti tai käteisellä maksettava takuumaksu mahdollisten lisämaksujen varalta.
Erityispyyntöjen toteutuminen riippuu saatavuudesta sisäänkirjautumishetkellä, ja niistä saatetaan veloittaa lisämaksuja. Erityispyyntöjen toteutumista ei voida taata.
Juhlien tai ryhmätapahtumien järjestäminen on kielletty majoituspaikassa
Majoittaja on ilmoittanut, että majoituspaikassa on häkävaroitin
Majoittaja on ilmoittanut, että majoituspaikassa on palovaroitin
Tämän majoituspaikan turvaominaisuuksiin kuuluu palosammutin ja suoratelkilukko
Tätä majoituspaikkaa hallinnoi kumppanimme Vrbo. Saat Vrbolta sähköpostitse linkin Vrbo-tilille, jonka kautta voit muuttaa varaustasi tai peruuttaa sen.
Saat majoittajalta sisään- ja uloskirjautumisohjeet sähköpostitse. Saat myös Vrbolta sähköpostitse linkin Vrbo-tilille, jonka kautta voit hallinnoida varaustasi.
Jos peruutat varauksesi, sinua koskee majoittajan peruutuskäytäntö. EU:n kuluttajan oikeuksia koskevien säädösten mukaisesti peruutusoikeus ei koske majoitusvarauspalveluita.

Majoituspaikka tunnetaan myös nimellä

8 Heritage NEW Bestnest by Beverly Serral
8 Heritage *NEW* BESTNEST by Beverly Serral
8 Heritage Newly Furnished Bestnest by Beverly Serral
8 Heritage *Newly Furnished* BESTNEST by Beverly Serral
1876-212971

8 Heritage Road: A BESTNEST by Beverly Serral *Private Pool* and fenced yard – arvostelut

Arvostelut

10

Poikkeuksellisen hyvä

Arvosana 10 - Loistava. 49 kautta 50 arvostelua
Arvosana 8 - Hyvä. 0 kautta 50 arvostelua
Arvosana 6 - OK. 1 kautta 50 arvostelua
Arvosana 4 - Huono. 0 kautta 50 arvostelua
Arvosana 2 - Hirveä. 0 kautta 50 arvostelua

9,8/10

Siisteys

Arvostelut

Tarkistettu arvostelu

10/10 Loistava

Nancy C.

Hyvää: Siisteys, sisäänkirjautuminen, viestintä, sijainti ja listauksen paikkansapitävyys

Great

Loved our stay here
Yöpyi 4 yötä lokakuussa 2024
Tarkistettu arvostelu

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, sisäänkirjautuminen, viestintä, sijainti ja listauksen paikkansapitävyys

Great house for family vacation!

The house was beautiful and well maintained. I would definitely book this house again!
Yöpyi 4 yötä kesäkuussa 2023
Tarkistettu arvostelu

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, sisäänkirjautuminen, viestintä, sijainti ja listauksen paikkansapitävyys

Amazing!

We loved staying here. It was absolutely perfect for our family, and we couldn’t be happier!
Yöpyi 3 yötä huhtikuussa 2023
Tarkistettu arvostelu

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, sisäänkirjautuminen, viestintä, sijainti ja listauksen paikkansapitävyys

July 4th Vacation

Great location and house. The house was as nice in person as the pictures and the pool was great!
Yöpyi 5 yötä heinäkuussa 2022
Arvostelu yhteistyökumppanin sivustolta

10/10 Loistava

Leanne K.

Family trip

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful home in a great location! Outside deck area needs some paint and TLC but everything else was perfect.
Tarkistettu arvostelu

10/10 Loistava

Lisa and Scott B.

Hyvää: Siisteys, sisäänkirjautuminen, viestintä, sijainti ja listauksen paikkansapitävyys

Great property

Everything was better than expected. Very clean and spacious! A must if you want to stay in Harbour Town!
Yöpyi 4 yötä toukokuussa 2023
Arvostelu yhteistyökumppanin sivustolta

10/10 Loistava

Bob S.

Terrific House

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The house is very comfortable and is very clean and well organized.Also good location close to Harbor Town.
Arvostelu yhteistyökumppanin sivustolta

10/10 Loistava

Melanie M.

Great stay, as always.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This home is beautiful and spacious and was meticulously clean as always with BestNest. Wonderful location, convenient to Harbor Town. We appreciate the addition of some lovely pet friendly homes. Would definitely stay again!
Tarkistettu arvostelu

10/10 Loistava

Susan C.

Hyvää: Siisteys, sisäänkirjautuminen, viestintä, sijainti ja listauksen paikkansapitävyys

Great family vacation

This was our second time staying at this property, and we love it! The house is beautifully appointed and has everything you need. Very clean and lots of great space. The location is also great. Morning walks to pet the horses, a short bike ride or walk to harbor town and another short bike ride to the beach. Hoping we can make it back next year!
Yöpyi 7 yötä heinäkuussa 2023
Tarkistettu arvostelu

10/10 Loistava

Susie L.

Hyvää: Siisteys, sisäänkirjautuminen, viestintä, sijainti ja listauksen paikkansapitävyys

Relaxing

We completely enjoyed this property, from start to finish. The amenities were amazing - we quickly felt right at home. The property was exactly as advertised. We walked and biked to nearby coffee shops and boutiques. I highly recommend, and would easily return to this property again!
Yöpyi 14 yötä lokakuussa 2023
Tarkistettu arvostelu

10/10 Loistava

Bill W.

Hyvää: Siisteys, sisäänkirjautuminen, viestintä, sijainti ja listauksen paikkansapitävyys

Great family home!

We had 4 college kids and 2 middle schoolers. Plenty of space and great pool area. Kitchen was nicely stocked. Close to Harbor Town shops & restaurants. Only drawback is proximity to the beach. Beverly was very helpful and responsive. Would definitely rent again.
Yöpyi 6 yötä heinäkuussa 2023
Tarkistettu arvostelu

10/10 Loistava

Michael E.

Hyvää: Siisteys, sisäänkirjautuminen, viestintä, sijainti ja listauksen paikkansapitävyys

Very good, would stay here again.

Dishes were dirty possibly due to an aged or malfunctioning dishwasher. Otherwise, all good. I would rent/stay here again
Yöpyi 5 yötä heinäkuussa 2023
Arvostelu yhteistyökumppanin sivustolta

10/10 Loistava

Christina S.

Wonderful Home!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This home is beautiful, clean and comfortable. We enjoyed the pool and the decks very much.The management company was easy to work with.
Yöpyi 4 yötä kesäkuussa 2024
Tarkistettu arvostelu

10/10 Loistava

Randall B.

Hyvää: Siisteys, sisäänkirjautuminen, viestintä, sijainti ja listauksen paikkansapitävyys

Excellent choice

Attention to detail off the charts!! Unlike any property I’ve ever stayed at before. I’ll only rent property in Hilton Head managed by Beverly…you should as well!!!
Yöpyi 7 yötä elokuussa 2023
Arvostelu yhteistyökumppanin sivustolta

10/10 Loistava

stacey m.

Fantastic House

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had an incredible stay at this home. It is quite comfortable and spacious. The beds were extremely comfortable with nice linens and towels. The house was fully stocked with all that we needed and was extremely clean. I will definitely only rent through this rental company moving forward. And I would definitely stay in this home again. Our only complaint was the water pressure in the showers wasn't very strong, but everything else was so fabulous that we would definetly rent here again. Location is also fantastic...on a quiet street right in the heart of Sea Pines.
Arvostelu yhteistyökumppanin sivustolta

10/10 Loistava

Maggie K.

Perfect!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This house was beautiful and spotless. It had everything we needed. We had a wonderful experience. BestNest will be the first place I check when coming back to Hilton Head.
Tarkistettu arvostelu

10/10 Loistava

Adriana V.

Hyvää: Siisteys, sisäänkirjautuminen, viestintä, sijainti ja listauksen paikkansapitävyys

Very comfortable home

The house was as advertise. The kitchen was extremely well equipped and the gathering areas were amazing. Bedrooms were well appointed and comfortable. Pillows were too hard for the neck, but I was able to find a thinner pillow in the bunk room. Overall, the house was fantastic and we'll definitely be back. Thank you.
Yöpyi 3 yötä syyskuussa 2023
Tarkistettu arvostelu

6/10 Kohtalainen

Messia S.

Heritage House

Beautiful location. Not walking distance to beach. Be certain that any vendors or serviceman aren’t allowed access to property while or in conjunction with guest stays. That was pretty awkward for us both. Gorgeous home. Wish the weather could have let us enjoy the heated pool too.
Yöpyi 4 yötä marraskuussa 2022
Arvostelu yhteistyökumppanin sivustolta

10/10 Loistava

Heather G.

Great home away from home!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We just returned from a wonderful week in Hilton Head. I would highly recommend this home for a large family gathering. It was full of so many amenities and little extras. My family cannot wait to return to Hilton Head and stay here again! From the 4 well appointed bedrooms, to the two family gathering areas, to the AMAZING outdoor space and pool, this house had it all! It is located centrally in Sea Pines with easy access to the beaches, and Harbor town area. Stay here, you will not regret your choice!
Arvostelu yhteistyökumppanin sivustolta

10/10 Loistava

Michelle M.

Amazing family vacation

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had such a great stay at 8 Heritage! There were 6 of us plus a toddler and a small dog and we had plenty of room. The backyard and pool area was fantastic. The house was very clean upon arrival and they have thought of everything. From spices in cabinet to all of the beach gear one would need. Thanks for an awesome family vacation we will definitely be booking with BestNest again!
Arvostelu yhteistyökumppanin sivustolta

10/10 Loistava

Nancy B.

Lovely home in Sea PInes

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a wonderful stay in our rental home. The home was immaculate with an upscale kitchen and nicely appointed bathrooms. It was tastefully furnished with many different areas to gather. The kitchen was also well stocked with great cookware and all the gadgets necessary to make any meal desired. The house is located in a beautiful neighborhood and is very accessible to the tennis courts and harbourtown. I would highly recommend this property for a family and I would definitely rent this property again.
Yöpyi 7 yötä joulukuussa 2023
Arvostelu yhteistyökumppanin sivustolta

10/10 Loistava

Mey I.

Friends & Family Go to Hilton Head

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Overall lovely vacation home! We had a great time and accommodating space for 3 couples with young kids. The home is well equipped with everything needed to cook/BBQ, and activities to keep everyone entertained. The only drawback is the mosquitos, perhaps a mosquito treatment would help to enjoy the pool or outdoor dining. We purchased a fogger, citronella candles and mosquito repellant spray -- but it was still pretty uncomfortable to spend extended time outside.
Yöpyi 5 yötä heinäkuussa 2021
Arvostelu yhteistyökumppanin sivustolta

10/10 Loistava

Jim

Great Home in Quiet Neighborhood

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very clean and attractive large home in a quiet neighborhood perfect for extended families wanting to gather in the large family room, or on the deck overlooking the private pool. Well equipped and stocked kitchen with the "trademark" BSSR welcome basket of goodies. Two separate bedroom wings for privacy, with a main BR suite in each. Nicely decorated throughout, with comfortable furniture and bedding. Close to biking and walking trails. Easy check-in and check out. Will definitely be staying in a Beverly Serral Signature Property again. Have experience with Beverly and her staff in the past; they are the best!
Tarkistettu arvostelu

10/10 Loistava

Donna T.

Hyvää: Siisteys, sisäänkirjautuminen, viestintä, sijainti ja listauksen paikkansapitävyys

Perfect Getaway

This was the perfect getaway for me, my mom and my husband. We brought in the New Year in the gorgeous home and it was perfect!! The home was spotless, we didn’t want or need for anything! Every necessity was already there, we just needed to buy food and drinks. And the location is awesome! Not far from the grocery stores, restaurants, the beach, etc. We will be staying here again! My only concern was the garbage outside. When we were leaving and disposing our trash, we saw that the garbage bin was overstuffed and it made it impossible to throw out trash away. Not sure how often trash is picked up but that wasn’t a good look because I started thinking about rodents. Hopefully next time, the trash will be removed. Otherwise, beautiful home with a pool in a beautiful neighborhood. It reminded us of being at our house and we were very comfortable.
Yöpyi 3 yötä joulukuussa 2021
Arvostelu yhteistyökumppanin sivustolta

10/10 Loistava

JAMIE B.

Wonderful vacation spot!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Everything about the stay was wonderful. They thought of everything we could possibly need and then some! The house was spotless and homey, the pool was awesome and clean, we were down the street from everything and when we did have a problem, they came to help us immediately. I don’t think we will ever go with a different rental company, maybe not even a different house!The only small complaint I have is that there are a set of steps to go up to one of the bedrooms that are hardwoods. They worries me because they were slippery and (thankfully just the dog) my dog lost his footing once and then was very fearful of using the stairs. I was more concerned about me parents but they did fine. I would just maybe put clear traction pads or pieces of carpet just for safety. That doesn’t even take a star away from my review though! Absolutely perfect!