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The Craiglands Hotel, Sure Hotel Collection by Best Western

3.0 star property

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Photo gallery for The Craiglands Hotel, Sure Hotel Collection by Best Western

Front of property
Terrace/patio
Executive Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Meeting facility
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet-friendly
  • Laundry

Explore the area

Map
Cowpasture Road, West Yorkshire, Ilkley, England, LS29 8RQ
  • Ilkley Pool and Lido
    ‪18 min walk‬
  • Ilkley Moor
  • Ilkley Golf Club
    ‪4 min drive‬
  • Leeds (LBA-Leeds Bradford)
    ‪17 min drive‬

Room options

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking (with Sofabed)

Family Room, 1 King Bed, Non Smoking (with Sofabed) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

The Craiglands Hotel, Sure Hotel Collection by Best Western

Hotel in Ilkley with 24-hour front desk and restaurant
A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, conference space and dry cleaning.
The Craiglands Hotel, Sure Hotel Collection by Best Western offers 62 accommodations with a safe and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. 32-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

During your stay at The Craiglands Hotel, Sure Hotel Collection by Best Western, you'll be within walking distance of The DalesWay. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Within a 15-minute walk of The DalesWay and Ilkley Playhouse
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 7 meeting rooms available. The business-friendly The Craiglands Hotel, Sure Hotel Collection by Best Western also features a terrace, a garden, and complimentary newspapers in the lobby. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Ilkley hotel.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
The Craiglands Hotel, Sure Hotel Collection by Best Western has a restaurant on site.
Late-night fare is available from room service (during limited hours).

Languages

English, Hindi, Polish, Romanian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 10 to 12.50 for adults and GBP 6.25 to 10 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Free cot
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 1 floor
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Portable fan
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 20.00 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 50.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 10.00 to 12.50 for adults and GBP 6.25 to 10.00 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Craiglands
Best Western Plus Craiglands Hotel
Craiglands Hotel Ilkley
Craiglands Ilkley
The Craiglands Hotel Ilkley, Yorkshire
Best Western Plus Ilkley Craiglands
Best Western Plus Craiglands
Craiglands Hotel
Best Western Plus Craiglands Hotel Spa
Best Western Plus Ilkley Craiglands Hotel
Best Western Plus Ilkley The Craiglands Hotel Spa
The Craiglands Hotel Sure Hotel Collection by Best Western

The Craiglands Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 119 out of 436 reviews
Rating 8 - Good. 149 out of 436 reviews
Rating 6 - Okay. 88 out of 436 reviews
Rating 4 - Poor. 56 out of 436 reviews
Rating 2 - Terrible. 24 out of 436 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Ken

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
On the first night there was an Ilkley Business awards night. On the second night there was a wedding party. Both nights were noisy into the early hours. The fire alarm went off 3 times during our 2 night stay, once very late at night and twice at 4.45am. Leaving there very tired &looking forward to a good nights sleep at home. Not the relaxing break I thought I would get.
Stayed 2 nights in Mar 2025

6/10 Okay

Elizabeth Ann

The building itself is a beautiful building, however there was a slope in the floor of our bedroom we had frosted glass windows and the furniture is all very tired and needs a complete overhall. The cobwebs between the wardrobe and wall were unacceptable and the bathroom was clean but very old.
Stayed 2 nights in Mar 2025

6/10 Okay

Ian

Disliked: Property conditions & facilities, room comfort

Good location but needs modernisation

My allocated room was in the annex reached by some very, very steep stairs. The room was clean but stark, no pictures on the wall. The bath and sink were very old, chipped and cracked. There was a door on the corridor outside with a squeaky hinge that was noisy for a prolonged period overnight. There was limited choice on the breakfast buffet and it wasn't refreshed promptly. The drinks dispenser produced truly awful (instant) coffee. The hotel is in a good location but I believe is in need of a thorough update.
Stayed 2 nights in Feb 2025

8/10 Good

Martin

Stayed 2 nights in Feb 2025

10/10 Excellent

Andrew

Stayed 1 night in Feb 2025

10/10 Excellent

Andrew

Stayed 3 nights in Feb 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Saturday Night Stay

One night stay room only which was very comfortable. Hotel is a grand old dame which is slightly tired in places but was very clean and with a warm welcome. The car park access should be better signposted when approaching from front of hotel. We did not experience the bistro nor bar.
Stayed 1 night in Mar 2025

8/10 Good

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time visit for an overnight stay in an area we used to live in. The standard rooms are large, clean, well furnished and have a big modern bathroom. Public rooms were all clean, well decorated and furnished. Didn't use Bistro but the breakfast choice was good and plentiful. Great location for touring the Dales.
Stayed 1 night in Feb 2025

6/10 Okay

Richard

Liked: Staff & service
Great position, lovely building. Good value but a bit tired .
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good price, comfortable bed

Decent hotel easily walkable into Ilkley
Stayed 1 night in Feb 2025

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and the bed was super comfortable. I can't comment on the restaurant as we ate out but overall we enjoyed our stay and its an excellent location for Ilkley and the area.
Stayed 1 night in Feb 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a deluxe room which was huge. Superking bed,refurbished bathroom with roll top bath and separate shower. For the price and location, we thought it was excellent value.
Stayed 1 night in Feb 2025

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities, room comfort

Enjoyable stay.

Beautiful hotel. Staff lovely. Room clean and comfortable. Very little staff, so they were multi-tasking, so I had to wait for a while for service at the bar for food and drink as it was the receptionist serving here too. Breakfast was lovely. Its a great location for both town and walks.
Stayed 2 nights in Jan 2025

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Victorian Hotel in lovely area. Close proximity to moors and also town centre. Dining menu excellent and really enjoyed food. Very good breakfast. Bedroom very spacious and clean. Staff very friendly and helpful.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sue

Stayed 3 nights in Jan 2025

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel at a reasonable price. Room was big. clean and comfortable bed although pillows could have been better. Excellent breakfast. Pity the view wasn’t better
Stayed 2 nights in Jan 2025

8/10 Good

David, Harrogate

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit isolated but nice hotel
Stayed 6 nights in Jan 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening meal menu could have more choice
Stayed 2 nights in Jan 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
Stayed 2 nights in Jan 2025

8/10 Good

Jan

Liked: Cleanliness, property conditions & facilities, room comfort

Ilkley bah 't 'At

Couldn't ask for more. Nit-picking? The only thing missing is a bus stop just outside the hotel to take us into town and avoid the ridiculous parking charges JM
Stayed 1 night in Dec 2024

10/10 Excellent

Phil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just looked for a quiet change of scenery. Great value hotel and lovely area. Thanks
Stayed 2 nights in Jan 2025

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service

Not as expected.

The room was not as expected. It was smaller than our previous visit. We requested twin beds,but got a double and the en-suite was very small, with no form of heating,which meant we had to dry our towels in the bedroom.
Stayed 2 nights in Jan 2025