4/10 Poor
Chasity T.
1 Jun 2025
Disliked: Cleanliness
Lack of Communication and Broken Hot Tub
We have stayed in quite a few rental homes and have always had a great experience. However, this was our first bad experience. We chose to stay at this house because of the hot tub. However, when we got in the hot tub it was disgusting. It turns out a filter pump was broken. We totally understand that stuff like this happens and also appreciated that they compensated us 100 for the hot tub being down. However, the communication process on their behalf was horrible. First off, they knew about the broken pump before we got there and did not tell us. Once we wrote them to see if something could be done to fix the hot tub, they took over 12 hours to respond to our message. And then we wrote a follow up message and it took another 24 hours to hear back from that. We even at one point wrote a simple message asking about the soap for the dishwasher and received no response for 12 hours. Then we had to write a follow up message asking the same question. Finally, they responded by telling us where the sponge was located (that smelt horrible) instead of where to find dishwasher soap. While the check-in process was easy, the giant bean bag chair was nice, and the compensation for the hot tub was appreciated, the hot tub being down was an absolute bummer. To be honest, that was the only reason we chose this house and we would have cancelled had we known as our kids and us would have spent hours in the hot tub together. Even more frustrating was the lack of communication.
Chasity T.
Stayed 3 nights in May 2025