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HOTEL CARACOL ISLA MUJERES

2.0 star property

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Photo gallery for HOTEL CARACOL ISLA MUJERES

Garden view
Standard Double Room | Free WiFi, bed sheets
Family Room | Private kitchen
Exterior
Garden view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Av. Francisco I. Madero SN, 9981224335, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪2 min walk‬
  • Place, North Beach
    ‪3 min walk‬
  • Place, Isla Mujeres Ferry Terminal
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪75 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Free WiFi, bed sheets

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room | Free WiFi, bed sheets

Family Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room

Junior Room | Free WiFi, bed sheets

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

HOTEL CARACOL ISLA MUJERES

This hotel features an outdoor pool, a 24-hour front desk and a garden. WiFi in public areas is free.
HOTEL CARACOL ISLA MUJERES offers 13 air-conditioned accommodations, with a hairdryer. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.
During your stay at HOTEL CARACOL ISLA MUJERES, you're just a quick walk from North Beach. Features include free WiFi in public areas and an outdoor pool.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Take a swim in the outdoor pool
  • Steps from Isla Mujeres Ferry Terminal and 3 minutes on foot from North Beach
HOTEL CARACOL ISLA MUJERES offers its guests an outdoor pool and a garden. Public spaces have free WiFi.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom

Entertainment

  • TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 35.19 per person, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM

Property is also known as

Caracol Isla Mujeres
HOTEL CARACOL ISLA MUJERES Hotel
HOTEL CARACOL ISLA MUJERES Isla Mujeres
HOTEL CARACOL ISLA MUJERES Hotel Isla Mujeres

HOTEL CARACOL ISLA MUJERES Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 8 out of 12 reviews
Rating 8 - Good. 2 out of 12 reviews
Rating 6 - Okay. 0 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 2 out of 12 reviews

9.2/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Michaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Clean and good hot water !
Stayed 1 night in Sep 2025

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Esperanza

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly, room was super clean and comfortable. Hotel is small and private so our stay was pleasant. I recommend this hotel and will definately consider staying here next time I travel to Isla Mujeres.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central hotel small and quiet.
Stayed 1 night in Jan 2025

2/10 Terrible

Jose Luis

Stayed 1 night in Dec 2025

10/10 Excellent

Celci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, volvería a hospedarme
Stayed 2 nights in Nov 2025

10/10 Excellent

santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel muy lindo cómodo y te hace sentir excelente….
Stayed 3 nights in Jun 2025

2/10 Terrible

Jenifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Pésima y terrible experiencia en este hotel.

Pésimo hotel, instalaciones demasiado gastadas, mi mamá sufrió una caída fuerte por no tener señalamientos de escalones, el piso de la entrada es irregular, y al comentarlo con el personal de recepción, no dijeron nada, solo sonrieron. No se puede descansar pues al lado hay un bar ruidoso y la habitación no tiene privacidad, las cortinas no pueden permanecer abiertas ya que se ve toda la habitación por dentro, además de que había muchos moscos. Las fotos del hotel son engañosas, las áreas verdes y la alberca son demasiado pequeñas. En general fue una terrible estancia por el precio que se pagó. Tuvimos que cambiar de hotel al día siguiente y por unos pesos más, tuvimos una estancia maravillosa en otro hotel. Sugerencia no te hospedes si vienes con personas de la tercera edad o niños pequeños.
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket trevligt samt prisvärt hotell på Isla Mujeres. Fint och fräscht.
Stayed 3 nights in Jan 2025